-
November 2023 by Barbara Job
We have had Gatco towel racks for 36 years & they look as good as new. We needed a new bracket, a small part twice, now & some years ago. Both times Teng has worked to get me the parts I needed. His customer support & service has been outstanding. I highly recommend Gatco.
-
December 2022 by Cory Jefferson
Great products and great customer service. Thank you!!
-
August 2021 by Marissa Skell
Amazing customer service! I emailed their support and Aletha responded same day with advice on how to replace our missing hardware that our contractors misplaced. When we could not obtain replacements, they mailed it to us at no charge! Will definitely continue to look for Gatco products moving forward!
-
December 2020 by Me P
We installed Gatco hardware in our house in 2006. Few items got loose and needed new mounting hardware bracket. I called and they sent hardware, allan wrench and new bolts with thread locker on it for free. When they say guaranteed for life they really mean it!!! The hardware itself is beautiful and shows no sign of wear and tear after 15 years.
-
July 2020 by George Bartnik
I recently purchased three Designer II towel bars and ring. As I was installing them in the bathroom, I noticed that one tiny tightening screw was missing from the last bar I was installing. I contacted Gatco and the person I spoke with immediately offered to send me a few replacement screws right away at no charge. It is entirely possible that I lost that screw during package opening; I did search for it, to no avail, so I do think it was just missing from the package. This is an example of great customer service and I will be a return customer. By the way, the installed bars and ring were a great fit to the bathroom -- and were easy to install.
-
April 2019 by Sergio Galecki
I bought an expensive Gatco curved chrome rod from Bed Bath & Beyond thinking I am buying quality. WRONG. I opened the box to find that one bracket was cross threaded & couldn't be disassembled. I noticed that the protective padding to the box was only on one side. So I was told to ship it back to manufacturer which I did because they need to inspect it before I get a replacement. Well 10 days later I received "another" rod. And guess what? I opened the box & It was packed ex
-
March 2019 by Jaimen Carrillo
buenas materiales del construccion
-
August 2017 by Stephen C.
I found Gatco bathroom hooks and towel bars to be of a fine quality; but they didn't stop there. When I contacted them to ask where I could find replacement mounting hardware that I had misplaced, they responded immediately and resolved my issue by providing me with the needed hardware. Next time I need anything for kitchen and bath remodeling, I will definitely be going to Gatco for quality products and service.
-
September 2015 by C L.
I recently remodeled my bathroom and wanted solid brass accessories finished in chrome and scoured the net and finally settled on Gatco. The product lines are nice - solid, modern, clean finish but best of all are the quality & prices. I bought my stuff from Amazon and had one package arrive with hardware missing - an anomaly I was told but Gatco was quick in providing me with replacement parts in the mail. No hassles.
