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March 2024 by Sandi Dee
Every time I pick up a prescription at this location I am always shocked at what a bad mood the staff there is in. They make it loud and clear with their behavior. No smiling, eye rolling as they pass each-other and giving people sarcastic answers like we work in a pharmacy and should know everything. Obviously whom ever trained them trained them all the same because for some reason it’s acceptable to make people feel like a burden rather than a customer. There is so many other places we could go. This will be my last time there. I will let EVERYONE I know to not go there. Getting punished because you don’t feel well and are picking up meds is insane to me. The woman with the orange hair upfront was so irritated by the line. She should not work there.
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October 2023 by Google user
Allot better than walgreens. Staff is friendly even corporate when they were there was really kind and compassionate. Have things that i only seen online. Never a problem.
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October 2023 by Randy Eldridge
Allot better than walgreens.Staff is friendly even corporate when they were there was really kind and compassionate.Have things that i only seen online.Never a problem.
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April 2023 by Sonia G.
The cashier at the pharmacy named Isabel was so rude and uncompassionate to people with disabilities and didn't want to help and was very rude and had a smile when I told her I couldn't stand in line and she wouldn't help me . She actually thought it was funny that she made me stand in line. The previous pharmacist told me to go to consultation window not to wait.
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December 2022 by Jackie B.
The cashier that works here in the morning asks me every time whether I'm buying the items for myself, a seemingly strange and intrusive question. Then she tells me that she has to know whether I work for DoorDash (how about none of your business for an answer?). I can't imagine that CVS requires its employees to ask every customer these weird questions at every purchase. The same woman also asked me how to sign up for CVS's coupons; why doesn't she know that already?
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October 2022 by Jer king
I have been here before and it's not a bad location. Just stuff I am looking for or shelves are not much stocked. The employees are nice and sweet. The only issues I have with them is not much stock and the receipt you get is like a scarf. Save the paper and figure that.
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September 2022 by Drew Wolf
My USB-C charge cable snapped mid-drive and I made SEVERAL stops at other stores trying to find a replacement. Juan not only helped me out, but also helped me compare prices and charge efficiency. Amazing service! Thank you CVS!
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August 2022 by Jessica A.
I have a prescription for an ADD medication, prescribed by a psychiatrist. This is the second time I have picked it up from this particular pharmacy, and both times I've had a less than positive experience. However, this most recent time was bad enough to motivate me to write this review. Many ADD medications are stimulants and are sometimes abused (I've learned recently) - as are other prescription drugs. However, when somebody walks into a pharmacy to pick up their prescription, maybe trying a new medication for the first or second time to figure out what works for them, it seems a modicum of professionalism and empathy should be displayed.This particular medication is exorbitantly expensive. Hundreds of dollars for one month supply, and due to my particular plan and benefits, I don't have any money taken off. I have found a few coupons from the drug manufacturer as well as other sites that offer discounts, and I've asked them to try them both visits. Again, at the advice of my medical professional. This time, the woman working looked at me, loudly announced 'this is a controlled substance' that carried around us, for others in line the store to hear. Honestly, I don't really care. I don't care what others may think of me, I DEFINITELY don't care what she thinks of me, but I do care that she does her job well and treats patients with respect. It's an important job, and people deserve the respect, privacy, and compassion one would expect from that type of job. I also had my young child with me, who asked later what was going on.Interestingly enough, the coupon was already applied to this refill, though it certainly was not applied on my previous visit. Even though she had "checked it" twice. It's a difference of over $100. I'm certain I'm not alone in saying I'm not excited to have the disorder for which I need the medication. I'm not excited to live in a country where I can't get that medication for a reasonable price. But I certainly don't need to be shamed or have it implied that I am abusing it by pharmacy professionals. I will not be returning. There are plenty of other pharmacies that do not employ people like this, and I will be going there for my future needs.
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April 2022 by Joe G.
The manager/supervisor of this store is a disaster!If you win a lottery or scratcher, DON'T redeem it here!!!! The staff scanned my scratcher and was ready to give me the cash. Then the coworker asked her if they had enough cash in the drawer. It was a $500 scratcher only and we can redeem iThet any participating retailer as indicated on the scratcher. The staff said they had enough but needed to ask the manager. When the manager came out, she told us this is a small store so they don't have $500 cash. ARE YOU SERIOUS????? A small store with over 2000 sqft??? I wondered what the "BIG" store would look like. Then she passed back the ticket and the receipt to us. When I saw the receipt, I was confused because if nothing was processed, We shouldn't have the receipt, so I asked her again if the money was still in the ticket. She said yes because they didn't do anything to the ticket. I left and went to Safeway to scan the ticket and see if the money was inside. APPARENTLY, the ticket was CASHED!!!! I went back to CVS and walked to the manager directly and questioned her the whole thing. She then took the ticket and the receipt and checked. I saw her talk to the staff and then took $500 out of the cash drawer, and said "come over here." I knew she was talking to me but I didn't move at all. Where is your manner???? Who are you talking to??? She then lifted her head and asked me to go over. When I walked over, she said "she (the staff) processed it but I didn't know. Here is $500. We can only do it this time but in the future, we will not be able to accommodate." I didn't want to make a scene so I took the money and left. NO APOLOGIES FROM HER AT ALL!If you cannot even redeem $500 at your store, WHY THE HELL DO YOU EVEN PARTICIPATE IN CA LOTTERY???????
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March 2022 by Saka M.
Calling into this pharmacy to ask some questions is nearly impossible!!! 90% of the time you stay on hold for about 15min and then it just hangs up the call... this is so crazy!! Customer service here is not the best but it's the pharmacy that we have here!!! So deal with it it drive further to get medications!!!!
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February 2022 by fernando marquez
(Translated by Google) Friendly treatment and always willing to clarify your doubts about any product...(Original)Trato amable y siempre dispuestos a aclarar tus dudas sobre algun producto...
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December 2021 by Alexa Cordy
This is by far the worst group of people to work in any kind of pharmacy They don’t want to do anything Are the most unhelpful group of people Super unorganized and lazy
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August 2021 by Janet M.
EVERY TIME i make an online request for delivery - by clicking on the text link CVS SENDS ME to get to its website - it does not ship. THEN, days later, after realizing I don't have it yet, I need to pick up the phone and find out where it is. On my last follow-up call (after being on hold for the usual ridiculous amount of time) I was told even tho i put in a delivery request on the website I am ALSO expected to call the delivery order in. On the rx order before that, I was told the reason it wasn't delivered was they needed payment info, when they ALREADY HAVE IT IN THEIR SYSTEM.Please tell me, CVS, WHAT is the POINT of having an online delivery order feature when we have to back up every order with a phone call???Come on, you've got the competition of TWO other pharmacies within a mile from you. One, Walgreens, is right across the street! I will be transferring my next rx to them see if they can make my life easier.
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May 2021 by Gerald Wreath
my regular pharmacy didn't have the medication to fill my order. So Christina lead pharmacist aOn Fridayt Wal-Mart called me right away to let me know. She then called CVS Pharmacy and they had it in stock and she advised the Pharmacist that she was calling my doctor to have my prescription faxed to CVS. She called to let me know. I then called my doctor too, but my doctor's office must have close. Unknowingly I called CVS Pharmacy on Saturday to see if the prescription had been faxed. It had not,so I had to wait till Monday. Without calling CVS about it's status Monday. I received a phone call from Mindy the lead pharmacist to let me know that it had been received and filled ready for pick. This was greatly appreciated, because the medication was for severe pain from injuries that I was suffering from. I'm so glad that two lead pharmacist Christina (Wal-Mart)and Mindy (CVS) could work together to help help one patient. I thank management for providing individuals who care enough about the patients care to give them the best service possible. I would give 10 ⭐ if I could. THANK YOU!!!
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January 2021 by Douglas James
The staff here att this CVS are always friendly. Most of them know my name.. ?