-
February 2024 by Honey B
THEY HAVE THE WORST CUSTOMER SERVICE....BEWARE!! ??Lack of communication between customer and employees (Peter) is full of empty promises. Our couch was delayed for 2 months. I had to do a walk in twice since they were ignoring me on the phone. Very frustrating situation.Finally my couches arrived and I am not going back to them.
-
November 2023 by Mr Irrelevant
Just walked in looking around and wanted to get something. The salesman was so eager and persistent to “GET MONEY” he said this and that, he’ll deliver this day and time etc. day of delivery and NO SHOW,NO CALL NOTHING!!! Went to store and was even more blown away. The guy acted as though what we agreed on when he (wanted my $$$) wasn’t a big deal. He said oh don’t worry we’ll deliver in few days at night! Like would you let me come pick out and take home furniture and say hey I’ll pay you MOn, then Monday comes and I say don’t worry man, I been busy with holidays and family I’ll take care of it Friday? NO! Customer service is TERRIBLE. But I ddnt READ reviews before hand. They will be EXTRA nice and professional…. Over assertive and aggressive to get your $$$ but after THAT…. FORGET about it they DONT CARE. Would NOT recommend to anyone.
-
August 2023 by Monica Jones
Lani is a great person. My couch is just perfect. The delivery guys worked really hard to get the sectional in my house. Thank you!
-
July 2023 by Renee M.
I purchased a coffee table, two side tables, a tv stand, and a nigjt stand, Lonnie is wonderful to work with. She will work with you and meet your needs. I live my new furniture. Thank you
-
June 2023 by Walker D.
I was shopping around for a power recliner and found this set I kept looking after i found this one looking for a better deal because i really liked this one but no deal was better and Lonnie was great I will be back in a week or so for more furniture thankd
-
June 2023 by chef_mike510
Went to there to purchase a bedroom set. The staff (Ms. Lana) are very helpful and my delivery was on time. The quality of the furniture exceeded my expectations, definitely not the IKEA type where you have to assemble it yourself. My dresser and end table came pre-assembled, I only spent 15 minutes on my bed frame.Overall, I would recommend this store for anyone in the market for some good quality furniture with reasonable prices.
-
June 2023 by S. N.
Ordered a special chair from them on Friday, and it was delivered Wednesday as promised within the scheduled time frame. Very nice people and great customer service!
-
June 2023 by Suzi N.
Ordered a special chair from them on Friday, and it was delivered Wednesday as promised within the scheduled time frame. Very nice people and great customer service!
-
May 2023 by Michael C
Went to there to purchase a bedroom set. The staff (Ms. Lana) are very helpful and my delivery was on time. The quality of the furniture exceeded my expectations, definitely not the IKEA type where you have to assemble it yourself. My dresser and end table came pre-assembled, I only spent 15 minutes on my bed frame.Overall, I would recommend this store for anyone in the market for some good quality furniture with reasonable prices.
-
May 2023 by Abbas Ahmady
Their prices are the best
-
April 2023 by Kavya P
WORST Customer Service - I purchased 6 seater dining table set from Comfort Living in Hayward on December 10th 2022. They came to my house a week later as promised to deliver the dining table. Glass top of the dining table has many scratches. I didn’t purchase floor model or one with scratches. These guys said they will replace the glass top and left the house. Then after multiple calls to their showroom, They sent new glass top to my house and after coming to my house, They realized it was for different model. These people were so inefficient and cannot even look at invoice details for the correct model and replace the faulty item they delivered initially.I am still waiting for them to replace the glass top. Whenever I call them to check about status, They don’t even give tentative date on when they can deliver the replacement. They keep saying they will call back when the replacement arrives at the showroom and never give the update. When I asked for refund, they even denied refund for this faulty item.I got cheated by these people. Please stay away from this place.
-
April 2023 by Kavya P.
WORST Customer Service - I purchased 6 seater dining table set from Comfort Living in Hayward on December 10th 2022. Lani is the sales person who sold dining table set to me. They came to my house a week later as promised to deliver the dining table. Glass top of the dining table has many scratches. I didn't purchase floor model or one with scratches. These guys said they will replace the glass top and left the house. Then after multiple calls to their showroom, They sent new glass top to my house and after coming to my house, They realized it was for different model. These people were so inefficient and cannot even look at invoice details for the correct model and replace the faulty item they delivered initially.I am still waiting for them to replace the glass top. Whenever I call them to check about status, They don't even give tentative date on when they can deliver the replacement. They keep saying they will call back when the replacement arrives at the showroom and never give the update. When I asked for refund, they even denied refund for this faulty item.I got cheated by these people. Please stay away from this place.
-
December 2022 by Kim N.
I was looking for a couch and mentioned it to my friend. She took me to comfort living and introduced me to Lonnie. I sat on a sectional / custom made in November . I mentioned to Lonnie I needed this couch prior to my surgery in January and she made it happen for me. It was delivered Christmas week. It's the best Christmas gift I've ever had. Thank you so much Lonnie for making this happen for me. I love my couch, Kim Nagengast
-
December 2022 by Mr. T L.
We have been shopping at comfort living furniture for the past couple of years.They have great selections of furniture at really good prices.We were looking for for a couple of items that were not on the showroom and they were able to find them in the catalog and ordered for us. We definitely would come back for future purchases.
-
December 2022 by Alexis E.
I came by this store just to look around and ended up leaving with a new couch and loveseat and a new bed as well. The quality of the products and the great customer service mad it easy to make these purchases. I am very happy with the whole experience and would recommend Comfort Living to all!
