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May 2023 by Judy Russell
This bank is ridiculous!!! I would not set foot in there if I didn't have to for someone who's unable to go themself. The line is ALWAYS long, and there may be 2 tellers MAX, while others are sitting around just waiting for a customer to come in. It's hard to believe they couldn't jump in to help the lines when needed.
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April 2023 by Michael C
My appointment with Ms. Lily Lau was very helpful and professional. She took the time and processed my request.
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March 2023 by Izet BBros
very poor communication with customers, no one does anything and they make an appointment for the next day
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December 2022 by Sheik Mastan
Being at the bank at 1:58 pm nobody’s here to serve. The tellers are all empty. And they said to wait for 10 minutes. What are ridiculous service they have at this bank. I’ve been coming here for the last 20 years. Every time I see service going down the hall.
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May 2022 by Shan
I would give them Zero stars but it doesn’t exist. We’ve been waiting outside 15 before the branch opened and still waiting 30 minutes inside with one teller helping a customer. Why would you open a bank with 1 or 2 tellers first thing in the morning. The managers are walking around and not helping break the line down. What happen to those days? So I’m still in the branch 20 minutes after opening, and not even close to a teller. This whole experience will have taken an hour once completed. Bank of America do better for your customers. This is unacceptable on every level!!!!!!
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May 2022 by Aaron Henderson
They have 8 employees here. But only one that’s a teller. Asked manager if they could add another and he says nothing he can do. And shushes me. They don’t care about giving your money back. They just want new customers. One star is too generous.
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May 2022 by Parwez Faizi
I wish there was a zero star I could give. This is the worst managed bank I’ve ever seen in my life. I don’t often go to an actual branch but today I had to get a cashier’s check and after 35 minutes in line, I was able to get it, there was a line of people stretching outside the building and the literally had only one window open while the managers and others were just looking at people. They’re very rude and have no concept of customer service. Don’t go here.
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May 2022 by Jose Montes
This branch always has just 1 teller, line wraps around the building and they just don't care. Multiple people standing around m, but no one ever try's to open another window !
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December 2021 by Alex L.
The people working in this branch is especially slow. I just came here to open a new checking account, and guest what, i wasted two hours waiting in the lobby for nothing. The person just told me to wait 5 mins and I will be the next. then 45 mins later, she told me the same thing. Shitting person don't respect other person's time. And I will have to come back another time. Don't recommend any one wants to visit this place and wasting time.
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August 2021 by Ca N.
Like always ..... long line and only (2) tellers. I think instead spending all $$ to remodel the bank, use that $$ to hire more tellers..... that way you keep your customers. Like this way you will have no customers in near future...... so why having luxury nice boots without customers
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August 2021 by Madina G.
The worst bank ever, unprofessional staff the worst manager ever Douglas Tran. Never have i experienced this kind of rudeness and lack of service. Save yourself time and DO NOT BANK WITH THEM!
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July 2021 by Mal H.
Very bad management and customer service. The temp outside was almost 90 and people in line got grilled and they allow only 3 people in the bank. The bank has lot of space to maintain 6 feet distance but for some reason they allowing ONLY 3 people in the bank. None of the managers came out to check on customers and I asked the security why 3 people only allowed to be in although there are lot of space for additional at least 3-4 people, simply he said if you don't like it you can leave! As if as I am here to ask for their money!! Very unprofessional service and management. SWITCH TO OTHER BANK
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March 2021 by Noki T.
Always NO money on drive through? I went 3X week. Still No money on ATM drive thru!! Please tell the Manager to check cash flow on ATM Machines!
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February 2021 by Eric S.
No wonder why they have this rating. I wasn't able to cash out my check from this bank. Carlos, who was no help at all. He wasn't really helping at all. Or their system is build to not accept cashing the checks out. They wanted me to deposit my check and will take longer to process then they will charge me with the over draft. The costumer service out here is horrible. They should close this branch.
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February 2021 by Char C.
As I was standing in line on a busy Saturday, I was approached by Angel and asked if I needed to make a deposit. I told her I needed a direct deposit form and a temporary debit card. She immediately took me out of the line and brought me to Bertha's office. Luckily, the 12pm appointment did not show and was able to help me. I had a few questions regarding my accounts and Bertha answered with great explanation. I was surprised with the customer service that I recieved today and wanted to give a shout out to these lovely ladies!