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December 2023 by Jason H.
This place isn't so bad. I filled up on 12/9/23 and the cash price for regular gas was $4.01 which was one of the cheapest gas prices in the area. Paying by credit was 10 cents more. The store inside is small. The lady working was friendly and greeted me as I walked in. I like how this place has windshield fluid and squeegees for you to clean your windshield and windows. Some gas stations don't even bother with this anymore. They have a functional air/water machine but it requires 4 quarters to operate. You can even bring your car here for a smog check. As long as they continue to sell cheap gas, I will be back!
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May 2023 by Steve R.
I stopped by after I had a smog appointment with another place, the tech didn't even show up. I showed up at Arco Smog Pros with no appointment or phone call and Duke helped me out. Duke and Arco Smog Pros saved my day.
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February 2023 by Phil A.
I come here for gas when I'm nearby. The prices here are usually pretty low, and it's easy to get in and out of this place!! Located across the street from the Bayfair Center, on the Target side, I always use cash for gas, so I have no issues. There's also small snack shop inside, but most people pay without going in from the outside.
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February 2023 by yen h.
the worst customer servise, today I went there for gas, after I did the Apple Pay ,I started to fuel the gas. and the young lady cashier jumped in front of me and stopped the gas. And she keep saying I took someone else 's gas. My goodness , maybe she put somebody's cash into my spot. she made the mistake. she didn't do her job right . But she pass the buck .She made me feel uncomfortable because she keep saying I took somebody else's gas. I am in my own spot, I have no idea what happened. And after all, I think she needs more training before she starts her jobs.
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February 2023 by Lucie D.
the WORST customer service ever. the girl working 5pm 2/2/23 is clearly MISERABLE and clearly doesn't value her job or the customers that support her job. a man in front of me in line was trying to pay for gas with $10 in quarters. she refused to take the quarters and said she would only take $5 in quarters so he tried to hand her a $5 bill. she was so rude to him i felt so bad for him. i hope she understands that her job is to accommodate people supporting the business she works for. smh.
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November 2022 by Cindy D.
Whatever you do, don't use debit/credit at this gas station! I bought $30 worth of gas and they're holding $125 on my debit card! This is not a hotel! It's freaking gas! When I called she couldn't even tell me when I would get my $95 back! I've been getting gas for more than 20 years, this has never happened!! RIDICULOUS!!
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March 2022 by Stefan T.
Great gas prices but I don't like how they leave all the lights on after midnight and lock the pumps. Lights on but nobody's home kinda deal. Great gas prices - Arco seems to have the best gas prices right now - all that advertising about paying and arm and a leg isn't just lip service. I've seen good prices at Speedway and odd off brand places. I no longer patronize the places that charge $1 more per gallon than the least expensive. Only problem is they leave all the lights on (see photo) and lock the pumps. I have no problem with short business hours - but I think its unfair to people's time to make them believe its open when in reality its not. I drove by a 76 tonight in Castro Valley that was obviously closed. All the lights off. No prices visible. Clearly closed. I liked that... and it reminded me of the time I wasted at this place a while back.
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April 2021 by Syd A.
Unfortunately my daughter took her car to be diagnosed here, although I advised her to take it to the dealership/service. We had Duc (or as he pretends to be aka Duke) look at our car. I had originally found out that our warranty would cover the repairs; however, only barely a half an hour after we left Arco, Duc insisted he already replaced the old part with the new part - and I had an odd feeling he was being DISHONEST. No person with a conscience that you tell that you could've had this service for FREE would insist on lying just to make a few extra bucks off of a struggling college student. He would probably contest and say, but you authorized me to do it; however, when we left Arco, he said he still needed to wait for the parts in the morning, so how did he get his "new" part in already within a few minutes + put that in the car so swiftly (hmmmm)? He lied again later and said that it got there before our in-person discussion. So many inconsistencies. AKA lies. I just felt at a loss and a literal financial loss because we don't have $600 just growing out of trees for us to pay this avaricious piece of work. When we picked up our vehicle today, he was abrupt and insolent, and when I asked what the warranty was, he argued vehemently that 6 months/6K miles was standard for ALL dealership shops. I asked nicely if we could request 12 months, but he got P.O.'d and raised his voice - then walked away like a little beta. VERY unprofessional. So I called our extended warranty (bc they said there's a possibility for a reimbursement under certain conditions; and I relayed this info and was advised to obtain his labor rate which he did not provide in writing or on the receipt and for this so called "mechanic" to actually write this warranty on the paperwork which he DID NOT. I read it cover to cover and there was no language indicating this information. Then when I returned to Arco, he started yelling at me, although I approached him respectfully (but now I'm peeved) - he never even said thanks for your business the first time. He NOW changed the warranty from 6 months to 3 MONTHS/3K MILES. DEFINITELY A PATHETIC AND PATHOLOGICAL LIAR. He griped like a little snowflake when I asked him to write the warranty down and put his labor rate and then sign the receipt. He acted like it was both rocket science and HARD LABOR. He screamed, "I've never had a customer like this".. wahhhhh wahhhh wahhhh...all I said was, pls just be professional and do your job. When I walked out, I just stated, he was unprofessional. WOW, just A WARNING. PLEASE DO NOT GO HERE. Go somewhere reputable + Get a guarantee for your car and not from a sketch artist.
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November 2020 by Robert G.
Horrible customer service. Very rude mechanic. He erroneously told my dad that our truck should not have two catalytic converters
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April 2020 by Pauline S.
They're going down. They have no nice customer service, my husband for whom is a master technician used to refer people to this establishment. He's from Chrysler/Plymouth/Jeep. The dick treated us so badly (not knowing Wayne is from Chrysler/Plymouth/Jeep) in regards to promising a refund via proof of Bar, he's still ripping us off. Proof presented today and no refund as promised. No refund amongst proof like my husband asked for and guess what? No more referrals from Chrysler/Plymouth/Jeep. It's called Karma folks. This guy is an idiot, putting us through personable Hell and if you deal with any Chrysler/Plymouth/Jeep product, don't take your vehicle here. My husband just went there today to get his refund as he has proof through Bar our vehicle will pass. The owner refused to give us our refund as promised. We and all we can get through will never use this dick again.
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April 2020 by Suzie E.
Took my car here since it was convenient and close. The usual place I go to is closed. My smog check ended up being $50 but it failed and the guy couldn't tell me why. Like another review below, they wanted me to pay an extra $150 to diagnose what was wrong.. What establishment fails you but can't give a reason why??? Something is didn't feel right at this place. I ended up taking my car to another place to get my smog done. Don't go here unless you want to get ripped off!!
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January 2020 by Lans W.
Wouldn't give no stars if I could. This is a car place I came here to get gas and then my car wouldn't start so I politely asked the man working here if he could help me jump my car. He rudely said no and started to laugh. How low and dumb of a human
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April 2019 by Miok C.
I been coming to Duke for more then 20 years before I got married lol. He has been honest with me from the beginning. I don't get gas there, just a smog check and when my car breaks down . Sometimes he will give me a free oil change when I get my car fixed. Minus one star for price. It is little pricey I think but because I trust him, I just let him fix my car . Hopefully if he read this , maybe he can reduce the price for me because I have to take my car in tomorrow for repair lol .
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January 2019 by AshleyAnne V.
Came here to get gas today (1/30/19 around 5pm), the day before I get paid. My gas tank was completely empty. Came in with $10. In quarters. Unfortunately that's all the money I had to get home, not my finest hr. The lady at the counter said they only accept $5 in change. Since when is change not an acceptable form of American currency?! And what is $5 going to do when 1 gallon costs $3.50+?! So dumb-founded I paid the $5 & pumped my gas then moved to another pump and proceeded to go in with $5 more. Luckily it was shift change so the new guy accepted my $5. As I was walking out she noticed and tried to tell him I already paid in change. Too late, I was already back at my car. When I went to leave the d*** b**** originally working smashed past my car and was about an inch from rear ending me. She then burnt rubber pulling out so fast on to Hesperian. This business is ran by very unprofessional, rude people. I will avoid this gas station from now on.
