-
March 2024 by Yolonda H.
AWSOME support thank you Rihil and Dennis Sinn for you support and education, they both were very patient with me and the branch's new decor is so nice
-
March 2024 by Diane M.
Dennis Sinn has help me with my finances for years. This is the best financial facility around the bay. The service is very personable and professional. I have three generations banking at this branch.
-
February 2024 by Andrew ..
Initially had a bad interaction while trying to withdrawl cash from my account. The bank and bank managers took care of me. I'd say they strive to give good customer service. Ask for one of the Dennis' if you need assistance.
-
September 2023 by Michele Ingram
Atm use , I'm sure the service is good. I just don't need to go in.
-
August 2023 by Josh F.
The customer service at this branch is some of the best I've ever had. The service representatives are deeply kind, personable, and understanding and willing to take time with their clients to fulfil whatever needs they may have.
-
March 2023 by Alice J.
Always excellent customer service I like 1st United Credit Union for all of my banking needs.
-
March 2023 by Lorraine M.
They are awesome!!!!And the staff is always super fans hopeful! Cheerful and wecolming
-
March 2023 by Mercedes V.
I been a very long time member at 1st united. I love San Leandro branch. I wouldn't change it for anything I love their service, very friendly and efficient. I like to be helped by Olid as always very efficient, friendly and accommodate me with my financial needs.
-
December 2022 by Alvin M.
Wowza! What can I say?! I've been with 1st USCU since I was a wee lad / high school student, and have always been satisfied with my experiences here. Easy parking (both on & off street), in addition, to being within walking distance of a Safeway, a hardware store, several restaurants/eateries, and a vibrant & buzzin' coffee shop! (Zocalo's)I always had frequented this location when I was still a student, however, I do 'bank' more nowadays at the Hayward location, since it is right next door to the office! I do find myself a few times here, since it is located in the city where I currently reside. The area is safe, secure, and super convenient - being right on the corner of Bancroft & Dutton in the 'North Area' of San Leandro; boasts an amazing & personable/professional staff, AND includes a security door - similar to those screening machines in the airport where it scans you via a metal detector & camera before staff can let you in! I've never seen that in the other 'basic' financial institutions, ahem ahem - ya'll know which banks I'm talking about LOL. Always have been a satisfied customer and will continue using their services. Thank you, 1st USCU!If you're looking into signing up at a new bank/financial institution, check out this credit union & don't even think twice about doing your banking errands here!
-
July 2022 by Lydia N.
The customer service is great . Upon arrival someone is available to assist you very quickly. I never wait in line at the credit union to get my financial needs met.
-
April 2022 by M. B.
I would like to give a quick recognition to the Branch Manager Dennis Sinn and his team. Dennis assisted me with an urgent matter in a timely manner. I appreciate him for understanding my situation and providing me the services timely. Again Thank you to Brian and his team.
-
April 2022 by Aloha Mama
Very satisfied with this branch and the bank itself. The service is better than the bigger banks.
-
January 2022 by Kendrya Co
This is the worst low down dirty shadest credit union to do business with I would rub my pennies together and put them in the dog house before I allow them to do any business with me they are the worst of worst in my opinion and they don't know there products ?
-
October 2021 by Alysha Veney
Your employees don't share your mission. I have had multiple issues with this bank since I joined. ATM always down, even cut off on me in the middle of a deposit to update. Then today I went even to withdrawal funds because the ATM (surprise) wasn't working and she says they can't cross with other banks they don't have the system address and that I would have to use the ATM I told her its not working she said "yeah well that the only way"
-
September 2021 by Kiki Poe
UPDATE: I previously rated my experience at a 1 star and I appreciate the response from their team. I was able to give my constructive criticism and get my answers thoroughly answered. This was the experience I was hoping for. I spoke with Adrianna who was super helpful. She answered all of my questions and had the forethought to think of what specific support we may need down the line including giving me her direct line. I felt heard and that means a great deal these days.
