Victra is a Verizon Authorized Retailer located in San Juan Capistrano, CA, dedicated to providing an excellent experience for its guests. The store features knowledgeable consultants and managers who help customers with a wide variety of wireless devices, including phones, tablets, and accessories. Many reviews highlight the exceptional customer service provided by employees like Hernan, Claudia, and Peter. Customers appreciate their patience, thoroughness, and clear explanations. One reviewer noted Peter’s sincerity and professionalism, calling him the best employee they have encountered in 16 years with the company. Others praised Claudia for her friendly demeanor and ability to handle difficult details. New customers, including those who switched from other providers, found the staff extremely helpful in guiding them through phone options and plans. The overall sentiment reflects a commitment to connecting technology to life in a trustworthy and enjoyable way. Many customers express their intention to return for future needs, underscoring the positive experiences they had at this location.
Hernan and Claudia were fabulous! Super patient, and very thorough, with clear explanations. I really appreciated the service there today! After Hernan did the initial assessment of the condition of my phone, He turned the rest over to Claudia who did a phenomenal job with me for the next hour and a half. Thank you so... read full comment
July 2024
Claudia was amazing. Knowledgeable, professional and very patient. Excellent customer service.
May 2024
Deezy was very knowledgeable and professional. He made the whole process of changing phones painless
