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July 2023 by Michael akbar
Really odd how understaffed they are. The concierge was very polite, Marcus, however there’s a huge need for more bankers and overall availability for their clients to be served without appointments
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February 2023 by Kim Bryant Powell
No one ever answers the phone at this location and the main Bank America Branch can’t connect you either! Tried to return a bank managers phone call and it just rings and rings and rings. Terrible way to do business!
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December 2022 by J Babb
This is the only bank that I know that closes exactly at 5 PM on a Friday went to deposit quite a hefty, checking well I don’t think I’m going to be using this bank any longer. This is ridiculous.. and another customer lost
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November 2022 by Joe Mafnas
Noe Gonzalez (Relationship Manager) with the bank was very rude to me and my wife. Just got married and wanted to change wifes name's on her accounts as well as start a shared saving for our future. Had to walk out as he assumed I was pressuring my wife to do something she didn't want and stopped assisting.
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November 2022 by Luke K.
I can't stress enough how much Kevin and this particular Bank of America helped me out . They saved me so much time and was genuinely trying to help me more then any other bank in the area thank you !
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September 2022 by Julie G.
Very frustrating. We have a business account with Bank of America and run our entire business through this bank. I need one page notarized which has never been a problem at our other branch. I tried to call multiple times as I am in the area today and no one ever answered the phone. I decided to stop in and when I did there were plenty of people working that could've picked up the phone. I was told that all of their bankers are notaries but I need to set up an appointment ahead of time because they all have other things they need to do. Extremely frustrating when I tried to set an appointment but again, no one ever picked up the phone. Not a fan. Terrible customer service with something as simple as...answering the phone. Probably something this branch should work on so as not to upset loyal customers. Back to my branch I go...
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September 2022 by Keith B.
Oh see a lot of bad reviews but the few times I have been here, last time about 7 days ago I have had the best experiences! Kevin worked with me and really had such an amazing attitude and I absolutely believe he wanted to help me achieve my goal and was dedicated to doing all he could to make that happen. There could be bad employees there I suppose but Kevin's one of the very best!
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August 2022 by Nicholas R.
This place has never had more than 1 teller at a time. Also, the last time I was here there was a 95 year old women in line while 3 employee's free behind her and she was left there to stand in line for 15 minutes before someone could help her. Avoid this branch like the plague.
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June 2022 by Cyndi N.
I'm with many others who'd leave zero stars of I could. Bank of America in general is the worst. Most branches closed. Those that are open close early 4pm), and have REALLY long lines!
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March 2022 by Tony M.
I like to pull up the website and it shows me that they're open till 1. So I drive all the way over here and the note on the says that they're CLOSED.... Just like the SanClemente Branche$. You would think with all their money they could UPDATE the web$ite.... ? But Nooooo.
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March 2022 by Alinne Fernandes
Get your hours right. What a waste of time driving here for nothing.
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January 2022 by Taylor Stevens
Horrible service, bad customer service, too slow, and way too bad at their jobs, I’m looking at you Celeste
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November 2021 by Calvin Garcia
Reduced hours is horrible for customers. People can barely get into the bank cause of their messed up hours. It’s as if they screw their customers on purpose.
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October 2021 by Gregory H.
The worst banking experience ever and it happens every time I go in to this bank (not joking). I manage tons of residential properties so I go to almost every bank around this one and none are even a fraction as bad as this bank. The lines are never ending. The mangers will not put more than 2 tellers on at any time. They have the nerve to tell me that they want people to use the ATM, so they will not put more tellers on. There are always 3 to 4 other people running around doing nothing when they could be helping. Never, ever go to this bank. It sucks.
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August 2021 by Amy Suchesk
Absolutely infuriating that BofAs still have shorter hours during the week -even on a Friday!! Ridiculous and terrible show of customer service!! I will be looking for another bank that has normal hours to move all of my accounts to.
