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August 2024 by fitnetta Kraja
i recently had a flat tire - tried to schedule an appt. close to home in los gatos but made an appt. by corporate that the shop did not coincide with their schedule; had to reschedule - called shop on the alameda and they took me immediately - Juan was very professional - and very helpful in spite of me being completely stressed out - this location in san jose is always extremely helpful and they make time for their customers - very grateful -
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August 2024 by Rodolfo Ramirez
Good customer service by Windell! He did a good job explaining the services my car needed. Definitely will be going back.
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August 2024 by Stephanie Hernandez
Went in for an oil change and new tires service was quick compared to other shops I’ve been to . Front desk was friendly thank you windell check out was easy.
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July 2024 by Boris Chechelnitsky
They quoted me one set of tires, then called and told me the warehouse gave them the wrong set. They offered to replace with a different set and told me I was getting a great deal at the same price. When I looked it up afterward, the alternate tires are cheaper. Not happy.
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June 2024 by Jesse Ramos
The staff was professional, friendly and knowledgeable. And especially very quick with returning my truck. All things i need from a shop.
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June 2024 by Kay Groft
I was able to set an appointment on line and it was used when I got to the Store.
Juan, who was the front desk employee that got me started was extremely customer friendly and helped the process go smoothly.
I even had to comment to him on how I was impressed with his knowledge, demeanor and attitude towards the customers.
PLUS: great price on the oil change?
Thank you for the opportunity to let you know about your upfront person, Juan!!
Kay Jr
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May 2024 by Lupe Miramontez
If you are a woman don’t not get any service here CARLOS will not answer your question or communicate with you regarding your vehicle if you are a woman he will talk down to you.
I ask to speak with a manager and he said that he was the manager (CARLOS) Wheel Works you need to review your management in this location.
I call Wheel Work Corporation and I was able to file a complaint but it looks like that Corporate is too busy as well to return a call back regarding this matter. Today May 7 I call Corporate and CARLOS left a message in their system that I had to go to the dealership were the part was order and take it to him to be installed and he also noted that he call me to let me know that the part was at the dealership and that is not True he has not communicate with me at all is been a month and my vehicle is not fix
Customer services at this location is awful.
I had to call the dealership myself to find out what’s going
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May 2024 by Jaime Rios
Good service and staff
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April 2024 by Carolina Perez
God service
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April 2024 by Annette Marie
I went in for new tires. The man in customer service was very helpful and gave me all my options and also recommended I replace my windshield wipers. I also asked for a guote for new suspension that I will need in the future, which he emailed to me. My new Bridgestone tires look and ride great!
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April 2024 by Nikki Love
Fast, quick service. Carlos was a gem. Very helpful, informative and super customer centric.
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April 2024 by Nick
My 2:00 pm appointment was confirmed early morning between 6:00-7:00 am local time. When I arrived on time at 2:00 pm, I was told my tires were not there. I have to wait for them to get my tires. The work on my car started around 5:50 pm. I had to wait until close to 7:00 pm to get my car back. Horrible experience. Not going to recommend this place to anyone and will never be back again.
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March 2024 by Julian P Trujillo Jr
Good customer service, Helpful staff and convenient Wheel Works Credit Card.
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March 2024 by edgar Guerra
Outstanding customer service from Carlos. I'll be buying another set of tires for my mini van soon.
Thank you,
Ed
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March 2024 by Keri Barton
The staff at The Alameda location in San Jose were friendly, kind, informative - they showed me how to look at the tire tread and know when it's getting close to needing to be replaced. They were able to fit my job in for the day without my needing to leave the car there overnight and made me feel at ease with the entire process. I'm definitely going back to that location for future car repair.
