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August 2024 by H Nguyen
The people who sit at their desk are lazy and doing nothing. They are always refuse to help even they have no customers and say you have to make appointment.
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July 2024 by Sameh Khater
It was so bad experience, I waited for a chq deposit for over 40 minutes, seems the stuff doesn't have any experience and any transactions takes forever, the manager was just looking at the stuff and look at the customer without doing anything, that was the worst branch I ever visited
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July 2024 by Ana Caraza
Bad customer service. They don’t know how to serve customers. I went there to try to open an account and they had me waiting for almost an hour. To just tell me to come back.
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March 2024 by Vincent Chang
Went to this location to conduct a transaction on a Monday afternoon. The line was long, but it moves fairly quickly. Strike #1: When I got to the teller, she seemed disinterested in helping me with no facial expression. Rather, she looked like she didn't want to be there. I proceeded to tell the teller that i needed to withdraw some funds from a particular account. She then said, " What about it?" Really? Is that how you respond to a customer? I thought to myself, maybe she was having a bad day. Give her break. Strike #2: So I told her again that I needed to make a withdraw from a particular account. I then gave her my ID and my bank card for verification. So, she proceeded to process my request, which took some time. Out of the curiosity, I asked her if she was done with my ID. She said, "I don't know." ?? At this point, her demeanor the her attitude was becoming unacceptable. But as the nice person I was, I gave her another break. Strike #3: After she finished with my transaction, rather than saying thank you, she simply threw my ID back at me through the teller tunnel. At this point, I was livid. I have never been treated like some garbage. I later reported the rude interaction with an acting manager. He promised he would file a complaint. At this point, I will no longer recommend anyone to patronize this location. And I will certainly contact the district manager about my unsatisfactory interaction/experience at the branch.
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March 2024 by 0 0
Went to this location to conduct a transaction on a Monday afternoon. The line was long, but it moves fairly quickly. Strike #1: When I got to the teller, she seemed disinterested in helping me with no facial expression. Rather, she looked like she didn't want to be there. I proceeded to tell the teller that i needed to withdraw some funds from a particular account. She then said, " What about it?" Really? Is that how you respond to a customer? I thought to myself, maybe she was having a bad day. Give her break. Strike #2: So I told her again that I needed to make a withdraw from a particular account. I then gave her my ID and my bank card for verification. So, she proceeded to process my request, which took some time. Out of the curiosity, I asked her if she was done with my ID. She said, "I don't know." ?? At this point, her demeanor the her attitude was becoming unacceptable. But as the nice person I was, I gave her another break. Strike #3: After she finished with my transaction, rather than saying thank you, she simply threw my ID back at me through the teller tunnel. At this point, I was livid. I have never been treated like some garbage. I later reported the rude interaction with an acting manager. He promised he would file a complaint. At this point, I will no longer recommend anyone to patronize this location. And I will certainly contact the district manager about my unsatisfactory interaction/experience at the branch.
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February 2024 by jenny chung
Service NOT Good ( So BAD )
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December 2023 by Danny Huynh
Thanks for picking up the phone and quick answer Ben.Update: thank you for the quick and b kind service Thuy
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December 2023 by Lohith O
Too much of wait when there are no customers
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November 2023 by Rahul Patel
Worst service. Even though bankers are free, they still ask to get appointments
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October 2023 by Beth Yu
Super slowwwww service. They move like snails here. There could be 1 person ahead of you and you still have to wait a long time. I completely DREAD going inside and avoid it like a plague.
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September 2023 by Celia Calderon
The service is terrible, the manager and assistant managers are rude they make you feel that you are a bagger for service, every time I go I regret it. I rather drive farther to Yerba Buena branch where I get excellent service and treat well!
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March 2023 by prabin thapa
Try Tully Branch... Don't waste time here
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December 2022 by Rodriguez Connie
WOULD NOT RECOMMEND REGARDLESS OF HOW SOON YOU NEED THE APPOINTMENT#1 When my mom came, he claimed that the appointment was to open a personal account, not a business account. But when my mom scheduled an appointment online, they didn't ask if she wanted a personal or business account.#2 The employee suggested that my mom changes her last name in ALL her documents, and claims that she will have a problem in other banks. Not helpful, and he just comes for the check. She went to chase and received a better service, without needing to change the last name or anything.
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November 2022 by Miami S.
We are really big fans of this stellar bank. The Staff are top knotch. Recently had a transaction and Patty H assisted me. She is cordial, smart and elegant. A delight to work with. Her staff is also very accommodating and professional. Several neighbors bank here - and have raved for a very long time - for good reason. Also - a Super location. Easy parking. Huge, clean attractive bank with friendly, smart staff.
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October 2022 by Roy K.
I've been a Wells Fargo customer for more than 20 years. I walked into this branch to make an in-person wire transfer, since the amount was over the online wire transfer limit. The teller said that she can put me on a wait list since I didnt have an appointment. When I asked, she said it can take 20-30mins before a banker could see me. That was at 3:30pm today(10/24/22). At ~4pm someone (banker I guess) approached me and told me that they cannot help me today. The fact that I had to make the time-sensitive wire today was absolutely no concern to him(he couldn't care less) - he actually blamed the teller for putting me on a wait list. This banker needs some training in customer service. I went to the WF branch a mile away. Luckily, they took me in and I was done in ~10mins. They actually knew how to treat a customer.STAY AWAY FROM THIS BRANCH! THEY DONT KNOW WHAT CUSTOMER SERVICE MEANS.
