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October 2023 by Joe Collado
Very knowledgeable in his craft..Jay broke it down for me and sold me the best fitted and most comfortable shoes I cab wear. Thanks Jay for your service!
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August 2023 by Mary T.
There are two stores owned by the same company, and apparently neither one can call back, keep an appointment or let someone know the status of their paperwork if they've gotten everything they need. So sad that this is the only place that is covered by my insurance, and they don't seem to want my business, good luck trying to reach anybody on the phone or to get them to call you back. Also know that even though they make appointments they definitely do not keep them.
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August 2023 by Carole Payne (she/her)
Mean-spirited owner/manager and over-priced merchandise. Made me feel like I wasn't worthy and just stupid. Will never go back.
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July 2023 by Sarah G.
I ordered a pair of shoes in April and finally received them in July. Marg and Jay are bossy and rude. The shoe selection is good, but when you ask to see the shoe you are interested in they bring out different shoes for you to try. Have a strategy worked out before you shop there. In my case I bought insoles else where before I went in to picked up my shoes. Good luck or better yet, don't shop there.
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June 2023 by Carole K.
I wish I could give them a zero, but you must select at least one star. The people that work there are extremely rude, and they lie to you. I will never do business with them again because they cheat the people. If you ever get what you came into their store for; then you are one of the fortunate ones which are probably very few. The last time I called on the phone, the employee actually slammed the phone down very hard hanging up on me. $464.87 down the drain for custom made orthotics that are useless because they don't fit my feet.HORRIBLE PEOPLE, SERVICE, & ORTHODICS.
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June 2023 by Cindy K.
I also had a bad experience with Marj. On my first visit, on her recommendation I ordered and paid for New Balance shoes that weren't in stock in my size. Weeks later, she called saying they arrived. The next day, she left a VM saying they weren't in (?), had been discontinued, and NB had sent two other models. I visited the store, didn't care for the two other NB shoes and I asked for a refund on the first pair that never arrived. Marj refused, saying the store doesn't provide refunds and I would get a credit on a future purchase. I asked how she could ethically charge for shoes not received. She finally relented, saying if I insisted on a refund, I would not be welcome back and not receive her services as a "pedorthist" - whatever that is. I said, return my money.I agree with reviews about Marj's attitude. She talked over me, became angry and defensive when questioned about shoe sizing, belittled her employee, and talked to us both like we were idiots. If she has expertise on shoe fitting, her customers, business and her tenuous mental health would benefit if she tried to be kind and responsive to customers, and engaged in ethical business practices.Post script: I contacted NB, was told the shoes Marj was supposed to have ordered had NOT been discontinued, and ordered a pair in the size Marg had recommended. I ended up returning them to NB as they were much too small.
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June 2023 by Nicola M.
I called in looking for stock of a particular brand. Rep would not check if it was in stock. The response was "if I cannot order it for you, then I cant help you." Just look at the multitude of poor reviews, do not waste your time or money with this establishment.
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June 2023 by Marla Rae Richards
Not surprising the rating is a 2.3. I was greeted by a nice man and I showed him a shoe they had displayed and requested to try them on in my size. He said I had to wait and see Marj. Not sure why he couldn't check if they had them in stock. Marj approached me and said “ oh I don’t like to wait on cute people because they only want cute shoes”. Rude. Inappropriate.While Marj wanted to provide me with her lifetime resume and success stories about all the stores she has owned and how many people she has helped and how many shoes she has sold, all I wanted was to buy a pair of shoes I saw displayed in their store. I was told this is a clinic not a store and I had to be measured and order shoes that she felt were best for me because they didn’t have ANY shoe in their store in my size. Seems silly to pay and order shoes that you haven’t seen or even tried on. The same shoes I wanted are available on Amazon and less expensive. While Marj may be knowledgeable about her field, she clearly hasn’t learned that kindness goes a long way. When I reached out to another location, they told me Marj is the owner and he presented her verbal resume to me again and told me if I had a bad experience, it must be ME.! Me. The customer who just wanted to buy a pair of shoes. So clearly they are not a retail store.
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June 2023 by Bernadette Reed
I went here several times for help and orthopedic shoes after I had a fractured foot. The two men that helped me were amazingly great. If you wear orthotics, you will need to bring them with you so they can expertly fit you with shoes of your choice. This is a very big and clean store. They take their time with you and were extremely kind and knowledgeable about foot pain and foot problems. I was so happy when I walked out feeling great and tremendously better than I walked into this marvelous shop.A must go to if you need good fitting shoes for foot problems. I can guarantee they will find you something very suitable for you. If not, they can order you shoes, also. A must stop shop for foot comfort. They have ample parking and handicapped spots. Very easy to drive in and out if this shopping complex.
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April 2023 by PuiLam W.
I had the worst experience in a store ever! Marj is the rudest person I have ever encountered. I was talking to another sales person when she barged in and said something that people were not willing to make changes and she wanted me to read something on the sign. I told her I didn't know what she was talking about. She said she was a podiatrist, etc. It was her tone and her demeanor that repulsed me. I heard how she talked down to another customer when I came in and now she was pounding down on me. The other guy showed me a few orthotics, when I told them that I was there to buy shoes and not getting scolded by them. These people want to show the world that they knew everything about shoes and that the rest of the world is just idiots!What a horrible store!!!
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April 2023 by Lynda Martinez
The male clerk was helpful & friendly, he gets the star...the woman/Owner was rude, abrasive. Found a sandal I liked, clerk told me the mate was accidentally sent to Mtn View store. I declined to have them call me when shoes returned, the Owner said "what do you want me to do cut my wrists & bleed for you?" I walked out. Feel sorry for the male clerk.
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April 2023 by Mark J
Fantastic Service. They came to my home to fit the shoes. They did all the paperwork for me. It was so much better and I go the the shoes in less than 1/2 the time. I tried a competitor in Fremont...starts with an S and ends with ergy. They wouldn't do anything for me. I did not even know what to do. The staff and Walk Rite got all the information for me. Made sure everything was correct and I now have shoes paid by Medicare.
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January 2023 by Andy Wen
Overpriced MonstersRep wanted to sell me pair of insoles for $75+,When I find it much much lower on Amazon for the same exact product. Rep got mad, I sell here is both services and professionalism..Ain't professional at all, when I find same for cheaper.Not just insoles, product Sales are rip off, their shoes in the shop are marked up 30% and more.. yea, same NB shoes on Amazon sold by Amazon is CHEAPER!Overall, this shop been around long enough to let go. Find somewhere else for better services and affordable prices.I wouldn't recommend this place to anyone.
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January 2023 by Al B.
The customer service here at this store is 5-stars because the sales staff including Jay are very knowledgeable about orthodics, foot mechanics and shoe comfort. I've purchased multiple shoes at this location in the last couple of years and they have been very comfortable and very durable. I realize that their shoes aren't the cheapest, but I'd much rather pay a little more for quality footwear and technical support than buying online. Jay and Chris have been wonderful to work with.
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November 2022 by Justin M.
This place is amazing. You cannot find this kind of personal service and knowledge anywhere these days. They took care of my mom and aunt and both of them can't stop taking about how wonderful and helpful the staff were. My mom was very unhappy with the poor fitting shoes that she got someplace else and the Walk Rite team got her the perfect fit for her diabetic issues. She loves them! Not sure how this place could be rated so low. NO ONE does service like they do!