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June 2024 by Yajaira Sanchez
Photo department Jesse and Joel are so nice. Thank you for printing my poster.
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April 2024 by Britta Krantovski
In order to get $2 off on a product that I wanted, I had to get it through a digital coupon. In order to do that I was supposed to download an app. There's no cell service, so my phone was just continually trying to load. Even if I had the app it probably wouldn't have been able to load anyway because there's no service! They don't give you an alternative so you end up paying full price. This place sucks
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March 2024 by winnie cooper
I live on the east side and work in Willow Glen, in fact one block from this Walgreens. I came by to make a return while on my lunch and the white kid with the long BLONDE hair (Jacob)and glasses was instantly hostile to me. His first comment was “this wasn’t purchased here.” I said “yes I work nearby which is why I wanted to return it on my lunch.” He refused to look at me and processed the return then asked for my ID EVEN THOUGH I HAD MY RECEIPT. I asked why? It was only $20 of items to return. He said its his right. I handed my ID. I AGAIN asked what difference it made returning it here vs the store near my house and he claimed he has a budget to make and he doesn’t HAVE to return it. I told him his comments were inappropriate. He asked how. I explained it to him three times stating it felt like I was being profile because I’m brown. He scoffed saying that what I said was inappropriate & that he was refusing my return. I’ve never been so disgusted. It’s 2024, I didn’t think we still racially profiled people.
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February 2024 by Maggie L.
Worst customer service ever. I dropped off my film to be developed on Feb. 6th, sign said it would be ready the following Thursday after 5pm I gave them a few extra days and went in the following weekend. They told me it takes 10 business days and would be ready on Feb 22nd, which is not what the advertisement says, but whatever. I went back on Feb 25th and the same girl said my photos were still not ready, and didn't know when they would be. She told me I could call the 1-800 #, and when I asked her for the number she told me I could look online.
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February 2024 by Sabrina V.
Older woman with super black hair was extremely rude and unprofessional. I came in at 9:40pm on 2/24/24 to pick up a package I and while I was at it get some snacks. I had no idea there was a cut off time for packages and I was willing to come back tomorrow since there's a 5 day holding rule. However she insisted she'd help me after she complained about it first. We walk over and she get annoyed and gives me attitude when she can't find my package. It was a CHEWY package so it's not hard to find. She then told me to COME BEHIND THE COUNTER AND LOOK FOR THE PACKAGE MYSELF WHICH I DID RIGHT AWAY. I had the confirmation on my phone FedEx didn't send me the QR code this time but that hasn't been an issue in the past the employees would skip it once they confirmed my info. She then complained about how the package has been there too long and they were sending my it back...it's been 3 days...LIKE WTF...and I mentioned it wasn't. She proceeded to tell me she wouldn't give me my package and she would send it back. WALGREENS TRAIN YOUR EMPLOYEES
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February 2024 by Courtney S.
WORST PHARMACY EVER. Literally waste my time every time I'm there. They will tell me to come pick up my prescription . Then told me to wait 15 min for them to fill it. I wait, and then they tell me they are out of it. This has happened multiple times. Do not come here for their pharmacy.
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February 2024 by Joma M.
love how convenient this location is n workers at this location are very nice but there was a pile of actual human poop right by the entrance today .
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December 2023 by Adam D.
Ordinarily, I would give this place very good stars but I hope the manager will see this review and note the date - - December 22, at approximately 10:57 a.m. The person on the phone was extremely rude and wasn't even willing to handle a very simple question. This is unacceptable. Customer service for a top-tier store.
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October 2023 by Melissa
Its alright. They have the shampoo I use.
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September 2023 by Arian Saeedfar
Their system was down for a day, and they have no way of transferring a prescription to another Walgreens, absolutely horrible. I chose this pharmacy because it was open later than the other ones around me, and ended up having to go to the health provider the day after to change my pharmacy. Absolutely horrible. Never going to a Walgreens again.
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May 2023 by Eric DeWitt
There's like 3 people working there and they take like 20 minutes to get anyone to help you. I can't even walk around the store and shop without feeling like the staff are suspecting me of stealing from them..
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February 2023 by Joanna Weadon
Absolutely the worst pharmacy ever. Would give negative stars if I could.
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January 2023 by Diane R.
This is a bad pharmacy. The corporation that owns Walgreens has cut way back on the Pharmacy at Bird and Willow. It is understaffed. Staff has been cut to 3 people. The people work hard and try to serve customers but it is not enough. They can not fill prescriptions on time. I have waited 9 days for a prescription I should to take every day, and they cannot find it anywhere. It takes an hour to get through by phone, with hang ups every 20 minutes. Going to the pharmacy takes more than an hour of waiting. It is often closed for lunch, closes at 6pm and not open on weekends. It used to be a great pharmacy but no more. Walgreens should close this pharmacy or double the staff and treat them better.
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January 2023 by Nailea C.
The other day I went into Walgreens and when I was checking out I was having some trouble with my card but there was this worker named Manuel he was very patient and had exceptional customer service. !! He made my day a lot brighter there should be workers like him everywhere!!
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November 2022 by Adelia U.
Long wait time and a rundown. Terrible pharmacists, doesn't know the difference between medical insurance
