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October 2023 by Gary L.
I have been using Walgreens for years! Overall I'm not too unhappy with their service aside from the fact their website doesn't always work correctly and gets hard to navigate through! as far as the store specifically 1399 W. San Carlos Street San Jose,Ca. It's located in one of the busiest areas of San Jose and they never have enough staff to fill prescriptions in a timely matter, and it's been this way for months I'm wondering why they don't hire more people? so I'd have to drive extra miles to a 24 hour store which is 10-15 miles away from home! Other wise they are okay they just need to hire more people!
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October 2023 by Patrick E. Martin
It’s not “short staffed” if the business model is to understaff your stores.
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October 2023 by Bobbi Vegas S.
Trying to phone AND GETTING THROUGH to the PHARMACY is often horrific. Many previous experiences with same theme. Last evening I tried to refill using their portal and no option to request refill for my prescription, ok, used phone tried to refill, no luck (you'll need to talk to a pharmacist says the automated attendant, but we're closed right now, so basically gotta call tomorrow!).....Today - Attempt 1 2:05 pm - on hold 12 minutes, I can hear them put me back on hold when it starts ringing (and you get excited thinking your going to get thru to a person) back on hold and call dropped at 12 minutes Attempt 2 4:26 pm - on hold 18 mins, same scenario of picking up and putting back on hold, call dropped at 18 mins Attempt 3 - on hold 12 mins, human picks up @ 4:56 pm on a Friday to tell me I need to call the Dr for refills! At 4:57 on a Friday! So no anti-inflammation meds for my severe arthritis this weekend, PAIN, so I will have to resort to pain killers NOT COOL! Forced to use narcotics for pain this weekend because their portal, phone refill system and humans in the pharmacy can't respond in a timely manner. WOW! My first 1 star review. I will be contacting management for the specific purpose of inserting myself into the pharmacy managers performance review process.
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October 2023 by Cole N.
Went here to get photos printed. The system had reset so I had to wait about 5 mins to turn on again, but that happens sometimes I guess. Then this machine requires you to plug in your phone. There wasn't an iPhone cable, so I had to wait for an employee to free up to get one. She was working with another customer who seemed to be getting frustrated because the system kept deleting her photos apparently, but I was not aware of the situation enough to determine if that was user error on her part, so that's neither here nor there. The system is clunky and annoying however, trying to select the correct size for a photo isn't difficult per se, but it didn't feel very intuitive. It at least gives you options to crop your images. But you also have to load all of your photos, instead of being able to choose which photos to upload. A 4x6 was $0.40, while a 5x7 jumped up to $2.99. The price difference seemed pretty ridiculous. Then I finally get to check out, after having to restart because my photo hadn't uploaded on iCloud yet (annoying). And it's a 30 minute wait to pick up my photos. Comparing all of these to a CVS, you get instant photos, from my memory it costs less (could be wrong, but worth it in any case since), there's no wait, and you can simply select your photos to upload. The system here is clunky, annoying, and more time consuming. The wait time has given me time to write this review; if you are considering a place to print photos, choose CVS.
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September 2023 by Claudia M.
Walgreens is pretty consistent on how it presents its self in each location, however some locations are more stocked than others. I've noticed a trend of being low stocked on numerous items in fridge/freezers, over the counter drugs and some food items as well as paper goods. That said I also watch for their sales on certain items as I'm in their store pretty often. Their pharmacy is great. I especially love the drive up window when I don't want to get out of my car to grab a prescription. That said... anything needing an ID to pick up requires coming inside so be aware before you wait in line for drive through scripts. My overall like of Walgreens is great.
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September 2023 by Kristina K.
This is regarding the terribly rude customer support I received yesterday morning. I went to this store to pick up an online order at the photo counter. The woman who helped me was very kind and I had no issues. I did some shopping and returned to the photo counter to see if I could do a return for a purchase for white out tape that I made at the Walgreens on Bird Ave two days ago. I had the receipt and the young man kindly told me that I could not do the return because the barcode scan showed the item had been returned. So I pulled it up on my phone with the barcode and again he said I couldn't return it for the same reason. So I asked for store credit and he told me that I'd have to go to the Walgreens on Bird to clear it up. As I headed back to my car, I realized that I could use the receipt from my online order because I bought the identical product in my order. (My daughter only needed one pack of the white out tape and this is the reason why I wanted to return other pack.) I headed back to the photo counter and before I could even open my mouth, I was firmly told that it would be impossible to do the return. His colleague, a young female clerk, was also adamant that I couldn't return the item. He said he already tried it and could not help me anymore. I pleaded that they be patient as I explained that I wanted to return the identical product from my online order. I was reprimanded me and he accused me of "fraud" because now I was trying to do the return with the receipt from my online purchase. Me: "What do you mean? I bought one at Bird and an identical one online. I swear that my daughter has the identical product." I asked to speak to the manager, but she was on her lunch break. They looked at the online receipt on my phone as I prove to them that this is an online order with a different order number. But they tell me that they can't return it because the online receipt displayed on my phone does display a barcode. So then I show them the QR code on my pick up order, but they tell me that I need a barcode. He asked to see the receipt from my in store purchase from Bird again, but I was so frustrated by their rude and insulting manner. I went back to my car and then called the Walgreens customer support who was able to assist me.Whether or not I could do the return is not why I'm writing such a negative review. It is because of the rude customer support I received. The customers within the store were there to witness it. I have been happy at other Walgreens stores, but I will not return to this store.e
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August 2023 by Google User
You can drop off FedEx packages here! They are open until 10pm
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July 2023 by Edwin G.
Stuck at the pharmacy for 3 hours trying to get my pain medication directly from surgery prescription was here and then was charged extra saying that my insurance didn't accept the injury date my doctor told him that the injury date was today the date of the surgery. Nonetheless ended up paying for it out of pocket after 3 hours of major surgery sitting here so please make sure that even if you call and make sure your prescriptions here call your insurance company because they're going to say something different when you arrive very very angry with the service I would never recommend coming back to this pharmacy.
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June 2023 by Dana Ripley
I never had an issue with this location. I got prompt service with Clipper card and check out, the staff is always helpful when I'm looking for specific items. I just hope it doesn't close down, that's my only concern.
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June 2023 by Alec Taren
Asked for a receipt, said they will email it. Provided email address, did not get an email. Went back to exchange and ask about receipt, can't without receipt. Rip
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April 2023 by Samantha R.
There's always an issue with the pharmacy when I have medication sent here. It's always delayed or they don't even start working on it unless you call them (even though it's been e faxed by the Dr office) My poor son has to suffer and his symptoms are prolonged because there's a delay EVERY TIME! One example; he had an ear infection and it took them 3 days to fill his antibiotic so 3 extra days he had to be in pain... and thats after I had to call and be stern about it. I'm over this place and will be transferring elsewhere. Two stars for the convenient drive thru...
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April 2023 by Mec Cotton
I made online order for emergency I burned myself so I was suffering from pain so after 3 hours they decided to call me and said you need to cancel your order and shop from store. Worst Walgreens forever.
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April 2023 by anemone
cornelius threatened to kick me out and beat me with a stick. he is not kind and very disrespectful
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January 2023 by Lisa D.
Made an impromptu stop by on our way to our AirBnB and it was a breeze. Ample parking, no line at the registers, and our cashier was nice.
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December 2022 by Don Serratore
This Pharmacy is terrible! I tried to speak to them and was put on hold for twenty minutes before I finally gave up! I called to speak to the store manager and was put on hold for ten minutes! He said he would go over and tell them to take my call. I was on hold for ten minutes then, just hung up!I’m fed up with them! If they are that busy, I don’t trust their ability to fill prescriptions correctly! Beware of this place!