-
July 2023 by Tantan N.
I was once a happy loyal customer until now. My mom bought a diamond here at New Vinh Thanh and over a year later decided to sell back to them with GIA certificate and store receipt. Believed that the seller Huong told that upgrade-10% and sell back -15%. But on that day Huong told us sell back to store must -30% even with certificates and store receipt. Another seller next to her even agreed with that. And now, after visited Thanh Tin which also under same owner and they confirmed that it always -10% for upgrade and -15% sell back for Diamonds for both stores. Wow it was a shocked silence for me + mom for trusting them so much (should have go to the other store to check for information). Not sure if my mom r the only one experienced this? or it only happens when the manager/owner not around ??! I don't ask for money back but I hope from now on your store will MAKE IT CLEAR and KEEP YOUR WORDS or Retrain your employees.
-
June 2023 by Gary S
Not enough variety.
-
April 2023 by Vic H.
I can't say for other people, but based on my purchasing experience, the staff are friendly, courteous, patient, and sold the item at a fair price. I was looking to buy a diamond yellow gold cross, no chain. By far, they have the best selections of other jewelers in the shopping center. The staff greeted me as soon as I walked through the door. I told them what I was looking for, and they led the way, showed me a few items and I settled on one. It was an easy transaction. In the meantime, they cleaned my other jewelry and fixed a necklace I was wearing. Here's the best part, after I left the place, I went back to work, 30 mins or so later, I had buyers remorse, not so much like "I want a refund" but more like, I want to exchange a different cross and buy a chain to go with it. I called them and told them what I want to do and they said no problem. I went there and exchanged it for another diamond cross and purchased a 16" chain to go with it. The ladies were super nice and they accommodate their customers. They are not pushy, very helpful, and offer suggestions. The ladies are a shy, and quiet bunch. Best of all, the price was fair.
-
February 2023 by Kim D.
Beware ladies. The quality and design of the ring setting is very poor. The base of the ring where the stone prongs is broke off. This was only after several months of normal wear. I didn't notice this at time of purchase but the setting is hollow and thin underneath.
-
November 2022 by Lou N.
Walked in and wanted a ring. One sales woman said $340 for 18k ring and that they will charge more for credit card useage so I went to the bank to withdraw $340. Went back and another sales woman said $240. People need to be careful and bargain especially on fine jewlery. 3 Grams 8.25
-
October 2022 by Ter L.
Whenever it comes to any of my jewelry needs I head to Thanh Tin Jewelry located in the same shopping mall. I was ecstatic to see signage of ear piercings offered since I finally decided to pull the trigger and get my toddler's ears done. The gals over at Thanh Tin referred me over to New Vinh Thanh. Saying that I was a bit nervous was an absolute understatement. I periodically looked into a few piercing shops but never followed through and now that I was really serious about getting this done, I was bummed by the requirement for an appointment which meant this would have to be pushed weeks out [possibly even months since the availabilities being offered was so limited] if I decided to take that route. Bonus points because NVT accepts walk ins and for anyone who is on a tight schedule with your little LO, every minute matters. I walked in and asked about piercing services. The gal mentioned the piercing lady was currently on break but was kind enough to go over costs. Here's the breakdown: When it comes to ear lobe piercing, the charge is $15 per pierce which includes the earring. No cleaning solution is provided and although everything is sanitized according to the employee, gloves are not used. Earrings come in sterilized packs and are opened right in front of you. Earrings are to stay in for 6 weeks and then you will need to remove and replace them with legit earrings of your choice. No numbing cream is used but my toddler took it like a champ!! Shout out to the pretty lady on the side with the lollipop, that helped calm her down a lot quicker! 4 stars strictly for the piercing procedure. The lady doing the piecing is great at making sure the drawn-on dots were symmetrical. She allowed me to inspect the markings prior to moving forward with piercing. The process was super fast and the ladies who assisted us were extremely nice. The redness at the ear lobes went away after about an hour or so and now we start the process of keeping the areas clean. Here's to hoping for a fast recovery, I wouldn't hesitate to come back.
-
July 2021 by Justine N.
Came here July 4 to get a second ear piercing, a piercing for my sister, and ear piercings for my niece. Regular ear lobes are $10 each side, so $20 for both sides. The cartilage is $15 each side. The lady who did mine made sure the spots were in the right place for a good 5 minutes and asked others for their second opinion to make sure since my ears are uneven. Did my sister's cartilage pretty quickly, it hurts but it's not so bad My 3 year old niece got hers done and was hysterically screaming and the staff comforted her and waited until between piercings. Took about 10 minutes for both of hers. The owner I believe? Came out to help and comfort her. My niece threw up and she brought napkins over and gave us advice on caring for piercings. Great service for ear piercings! They don't wear gloves but they gave the alcohol and take cleaning the area seriously
-
October 2020 by Nhi H.
Came here on a weekday to get my younger sister's ears pierced. They were very friendly and marked her ears with a skin pen. After getting the ok from us they pierced it with a piercing gun and assured us the gun was sterilized after each use. Earrings used were individually packaged and are sterilized. When asked what material the earrings were made of, they were unsure. Many people have different sensitivities so its quite important to know what material you will be sticking into people.Other than that, everything went as planned and they charged us $20 for the pair. Thank you guys.
-
December 2019 by Chau S.
I really like coming here because of their reasonable price. Their service were very friendly and welcoming. It was easy to negotiate with them. The owner is very nice as well. Their jewelry quality is spectacular! I will continue to come support this business.
-
March 2019 by Suzanne T.
Bought our bands here and they re sized it and polished it when we picked it up! So beautiful and the price was great! Definitely would come back for other jewelry if I needed any again.
-
February 2019 by Kim T.
I wanted a second piercing so they happily pierced both of my ears for only $20! (Keep in mind I already had the one lobe on both ears). When I was getting it done, the lady was extremely careful to make sure both sides were symmetrical and she made sure I was happy with how it looked. She used a gun but that didn't bother me or anything :). She was very generous and I love my new piercing!
-
November 2018 by Chicoberto Chico
Good place to feel like diamond
-
November 2018 by Katherine K.
if I can give 0 star I will. They are running a scam business. I bought diamonds couple years. When I came back to sell it and I just found out that they wrote the size larger on actual size on the invoice and they didn't pay much. They said that they changed to a new owner , they wouldn't be responsible for that but all is BS. PLEASE DONT COME to them if you don't want a hassle like I had. Don't be happy and secured if they give you the invoice, it has no value. They will give you any price they want.
-
April 2016 by Kelley Tran
We bought a Jade from them. They told us that a lady took care of the Jade certificate on vacation and told us to be back next week to get that. After a week we come back and they told us they could not find certificate and offer the exchange( they know we live out of state). I don't know if they are dishonest or don't care of customers.
-
June 2015 by Drew R.
Great service, pricing, and very helpful with finding what I needed. Originally was at another store but the rep walked me to this place for my needs.
