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June 2024 by Venacio Guillen
Was excellent. I feel so happy with my purchases
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June 2024 by cecilia guerrero
Perry and Michael were very helpful and patient. They answered all my questions. Excellent service!
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June 2024 by Michael Zohourian
The worst customer service ever!! My dad and I waited in a line of three for one hour!!! The manager wants to save money and he is the only employee at the store while having everyone write their name and number on a piece of paper and spending over 45 minutes with one customer!!! Stay away from this store!!! Stay away from Verizon. Their online customer service is equally as bad.
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May 2024 by Rachel Hardy
Came in today [Sunday 042/21/2024] after getting a text today to come pick up the Samsung S23FE 5G (256GB) that I had pre-ordered with an employee Alex on Thursday [04/18/2024], for a new customer prepaid plan. Everything was documented Thurs so I was surprised to come in today @ 07:30PM and have the employee on-shift tell me they didn't sell that phone for Prepaid, after trying to force me to do a credit check before finally acknowledging that a credit check wasn't necessary for a prepaid plan. He then offered no further help and the situation immediately became tense and uncomfortable. Might not be choosing Verizon Prepaid after all.
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April 2024 by Brian K
Sales Rep Alexis was just excellent ! She was very attentive and made the whole process of transition to an iPhone 15 very smooth.
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March 2024 by Rod Smith
The sales associate was very helpful and knowledgeable. He was able to help 3 separate customers all by himself.
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March 2024 by Lah Farla
Google says it closes at 8pm. Got here at 7:30pm everyone is out the door. Update your time.
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February 2024 by John T.
Went in during the Holidays to upgrade my daughter's phone , was told there was a promotion if we upgraded that offered us a "Free" iPad and Apple Watch, NO COST!! That we would receive credits that offset all charges associated with the devices and the only out of pocket cost would be the taxes associated. All BS, received the bill after the first full cycle, there was a line charge , a device charge, and insurance charge on both devices !! Increasing my monthly bill by $50 per month for the next 3 years !! I contacted Verizon ASAP and they were able to eliminate the line charge and insurance charge but NOT able to remove the device charges !! So I'm stuck paying $15 a month for 3 years for devices I didn't need and were supposedly "Free" WTF!! The rep Scammed and conned me , you all have been warned !! I'm the sucker that didn't read the fine print and now paying for it
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February 2024 by Jose Jacquez
Had to get my phone activated a few months ago and was charged $35 and asked the manager if I could just activate the phone myself on the Verizon app and she lied to me and said i would still have to pay a $35 activation fee. Got a new phone today and activated it myself on the verizon app for free….
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January 2024 by Lidite Kebede
I went to Verizon looking to get a new phone and service on 12/22/2023. the employee who helped me was Jason Vitalich. At 690 blossom hill Rd in San Jose Ca. He convinced me to get a business account since I have 5 lines he said it will be cheaper monthly if I created the business account and I agreed I have purchased 5 I phone 15 pro max I brought 4 line from T Mobil and add 1 new line long story short out of the 4 line that was ported only the two was ported properly the other 2 would not activate I went back to the store I was told since I have a business account I should get a hold of the person who helped me they said they managed consumers account only not business I contacted Jason and let him know what happened he referred me to the 1800 number and they should resolve the matter I have made countless calls and they fix one of the phone got it worked but the other phone still is not working no service i don’t know what I signed up my self in to Jason’s response to me was very disrespectful basically he told me there is nothing I can do Verizon’s Customers service is unheard and Extremely Bad please please avoid this store and a business account as much as possible I am going there today to cancel all my service Worst experience I give them 0 out of 10
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January 2024 by Babak M
I have had an account with Verizon for 8 years and was on a plan with two devices which both had a trade-in promotion. I went to this store to add a new line and made it very clear that I do not want to change anything with my current plan. She said she can add a line for 25$ per month and no other fees will be added. I added the line without knowing that she is changing my whole plan which a month later I got an email from Verizon that my trade-in promo has fallen out. I immediately went to the store and asked why she had changed my other lines plan without my permission. They simply denied, which was a lie. They did not take any responsibility, did not help me and told me to contact Verizon. Since then I am going back and forth with Verizon customer service and each month paying 40$ extra because they cannot reinstate my trade-in promo.
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January 2024 by COMEDY LIFE
My sister and I wanted to buy a new mobile phone, but other branches were so bad in customer service that I had given up. I came to this branch and an employee whose name was Juan guided me with a good attitude and a lot of patience. He calculated and told me accurate estimates, if it wasn't for him, I would have gone to another operator, I call him a golden employee. ?????
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December 2023 by Kristy Hanson
Informative, helpful, kind!
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December 2023 by Andrew H.
My father's iphone was not working and we could not find his location, so we were very worried. Alex at the Verizon store was so helpful when my dad came in. Alex was able to quickly identify the issue with the network settings, and even taught my dad how to fix it if it happens again. I highly recommend this Verizon store as we have gone there several times and have always had great service and support, and this is another example of great store service. Thank you Alex!
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November 2023 by Celina Lima
Will go to the store and Serena come to us she was professional respectful and good character and attention for us. Look the best deals for me just really happy.