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March 2024 by Nathan Sprovieri
Would not accept a return for a iPhone case bought from another Verizon store, when the other store said it is able to be returned anywhere. Makes no sense and is annoying traveling 5 miles on foot for them to not be on the same page with all Verizon stores.
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March 2024 by Shuja Yezdi
This time quick service.
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January 2024 by Adrienne Paradise
Not very informative and helps you the bare minimum
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January 2024 by Angelina B.
I had an extremely disappointing experience at this Verizon store. The staff attempted to cancel a service that was originally sold at a different location, jeopardizing a great deal we wanted to keep. Their lack of regard for customer approval was concerning. I strongly advise avoiding non-corporate locations like this one, as it not only tarnishes Verizon's reputation but also reflects poorly on their service integrity. I won't be returning to this location and caution others against doing so.
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December 2023 by Michelle W.
This store was just okay. They have decent amount of team members on staff and they were friendly enough when I was here recently. I guess what bothered me the most was the fact that the store felt very dirty and generally unkept in nature. I also didn't feel very appreciated as a loyal Verizon customer here in this store, or with Verizon as a company in general anymore. Another thing is that this store feels like it's empty inside, it's a huge waste of valuable resources, such as retail space if you ask me. Other companies could use that retail space that Verizon os wasting right now, and Verizon could use the extra savings in the long run as well. Verizon would do very well to spend extra time, money, and resources, to revamping their entire lineup of retail stores, look, act, and feel. I'll try to update my review to elaborate on this a bit more later on. I also don't plan on returning to this Verizon Store ever again and so I'll just say this now, it's extremely terrible that you can't call Verizon Store directly in order for you to ask vital questions ahead of time. On top of this, you are never able to get a straight answer from someone at Verizon, even when you ask someone a vital question! I wasted a lot of time and energy going to this store, only to be turned away by the Store Manager immediately. It's a shame the the Manager at this location is either being force to use Covid as an excuse or purposely using Covid as an excuse to cover up the fact that you literally can't call Verizon Store directly. They send you right to corporate anytime you try. While I'm on the subject, Verizon has upset me very much recently by deciding that customers who owe a bill, are treated with such disrespect now, that they are no longer worthy of being permitted to speak to Customer Service directly, until they pay their Verizon bill. What is this truly terrible customer service, and why would anyone even decide to stay with Verizon Wireless, as their cell phone provider, after they've been blatantly disrespected like this, and treated as if their lives truly have no value to Verizon Wireless, if they don't have any money to pay their bill at any point in time throughout their time with Verizon. I'm the type of person that ALWAYS remembers the way that I'm treated when I have money and then when I don't have money. I've just determined that Verizon Wireless doesn't deserve anymore of my money. I don't respect them as a company any longer. Verizon should be ashamed of themselves for how they treat people who face times in there life when they are struggling financially. As a company, Verizon Wireless doesn't seem to actually care about their customers, they just appear to on the surface. I'm finally ready do say this more openly on Yelp and share my experiences with the Yelp community. I'm a multiply disabled and a very recent victim of domestic violence and that domestic violence left me even further disabled in life. Please trust me when I say that Verizon Wireless doesn't care at all if you are going through a severe crisis, they could care less if you suffer from a severe trauma, or catastrophic injury that leaves you disabled and helpless in life. You can't even call Verizon before your bill due date, informing them that you are truly a VICTIM OF DOMESTIC VIOLENCE (WITH AN OFFICIAL COURT ORDERED RESTRAINING ORDER as proof of that domestic violence), and they will not only tell you that they aren't able to continue providing your LITERALLY LIFE SAVING SERVICE because they've determined that you've reached the maximum allowable amount of extensions in your service plan. The WORST part, is that all of this occurs AFTER you pay Verizon Wireless $300 towards your Verizon Bill! If this wasn't bad enough, VERIZON WIRELESS LITERALLY blocks their LOYAL customer's access to vital services, preventing them from speaking to anyone human in the customer service area of the company, until after you
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September 2023 by Alondra O.
Let me start by saying I've been here before without any appointment and with less staff than today. I walked in for a new line and was immediately turned away because they only do "appointments". If I'm here already and you aren't helping anyone why can't you help me? I would've been out of there in 15 tops. I see why the rating is low. This was my go to Verizon but it won't be anymore.
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July 2023 by Maria Iraheta
Excellent customer service
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July 2023 by Santana M.
Great customer service from Hilda. She was very attentive and greeted us as soon as we walked in.
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July 2023 by Norma Jean
Had a fabulous experience, my son and I were acknowledged as soon as we walked in, greeted with a smile. Jaime and another person helped us, answered all our questions. Thanks again for all your help. We will be back.
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June 2023 by Teren Harris
Great Verizon.
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June 2023 by Norma G.
Has a fabulous experience, my son and I walked in and were greeted with a smile from a gentleman named Jaime, there was also another person who helped us she was very kind as well, Jaime was very thorough and answered all our questions. Thank you again Jaime for making our experience a great and positive one. We will be back .
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May 2023 by Susie C.
Great customer service! I had an appointment and the manager at this location Jorge was very attentive and my wait was just a few minutes. Hilda was awesome and helped me transfer everything to my daughters new phone & did a great job adding the screen protector for my daughter. I'll be back so Hilda can help me with my new phone Great service from
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April 2023 by Abraham Wang
Nice and clean, sales people are helpful
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March 2023 by Nowadays Music
Cheaters and liars. Never trade in with your phone. They had upgrade trade in option for iphone 14 pro. They supposed to discount $800 for new phone. They make me pay $800 plus they took my phone that costs at least $300 and they call it $800 discount. It means i paid $1900 dollar for iphone that costs $1,099 in Apple store.
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March 2023 by Ford Roush
not very helpful, they weren't busy but still claimed that it was going to take them 1hr to help me.besides, low inventory on phine cases for the same phones they sell.
