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September 2023 by Jesse Adorno
Wait times are atrocious. Waited over 30 mins in line 2 visits a row.
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August 2023 by Frank Gavin
I used Bank of America for 30+ years but they are no longer helpful ... it's like dealing with the government. At US bank there is friendly and helpful service. For me it's very convenient to visit ( I don't go often but sometimes you have to visit a bank) because I shop at Nob Hill.
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August 2022 by Maddie W.
the man at the counter was so unhelpful. he kept bringing up things that have nothing to do with what we were trying to accomplish. we stated clearly that we were in a time crunch and he just kept talking and talking. ended up leaving and going to a different location.
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April 2022 by Ttung N.
The guy works there was rude. He could not find my online loan application, and asked me to go home, called the number on the letter they sent me. I made the call and it turned out it is his branch number.... Long story short, try to avoid this branch!
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July 2021 by Kevin Yi
My experience was a breeze. Had no problems and Lovelle was incredibly helpful and kind!
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April 2021 by Michael M.
As former client of this branch I could not be happier that I am no longer banking with them. My attempt to follow up with the branch manager Rob has been unsuccessful. I spoke with him last week regarding my request for a letter. He informed that it will take 24 hours and he will follow up with me swiftly. A week has gone by and I've attempted to reach out and follow up my self 4 times after his 24 hour promise. I wanted 2 days just to give him the benefit of the doubt. Each associate keeps taking my information down and saying that he is busy. They have called ID and can identify whose calling. I've also worked in customer service and can tell when I am being ignored. This is extremely rude and unprofessional. So glad I do not have to deal with them for my regular banking services.
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August 2019 by Adrienne L.
I can't believe that they wanted to change me 7.00 to cash a check drawn off an account from their bank!! I will NEVER do business Why would I need or want another banking account when I have a perfectly FREE checking and savings account with Patelco??
