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August 2025 by Sandra Castillo
Fast and always helpful 👍
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August 2025 by Christine Hermocillo
The store was clean and the service was fast. The employees were friendly and greeted me as soon as the door opened.
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August 2025 by Bill B
Helpful, professional acting employee suggested surprisingly low cost shipping method, despite having to handle a long line by himself. I normally use FedEx but next time will go back to this UPS store.
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June 2025 by Joyce Lee
They charged $3.04 for printer or return label, they don’t even want to tape the bag. They trying to charge everything, and bad very bad service.
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April 2025 by Tushar Arora
Reached 5 mins before closing time and the guy refused service for a 2 way courier !
Just because he didn’t feel like and was already thinking about his evening off !!
Come on people !
Why don’t you put closing time as 5.55 pm instead then ?
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March 2025 by Sandra Ezat
Zero customer service manners at the UPS Store at Prospect and Saratoga.
If I could give a zero or minus point to this review, I would have definitely done it. This is an extremely cheap store, and some of their staff have no customer service manners. Every time I go to the store, I bring my own tape and pack everything properly because they usually talk to customers with some attitude, specifically when taking amazon packages. Today, I took a very heavy amazon return package into their stores last minute to drop off. After I dragged the package inside the store and pulled up my return code, with some attitude, one of the staff told me that I had taped the top of the box to close it. HI said I sorry I didn't know, and usually, with most amazon retur, s store tapes off the , or they put the lable sleeves on the top to close it. Again with the same attitude, he said your options are either to buy a packaging tape for 6 or 7 dollars from us or pay 2 to 3 dollars to put some tape on the top to close the box.
I was shocked and really disappointed at their customer service level. It was already 5:54 pm, theclosedse at 6:00 pm. The package was sheavyey that it was really hard to carry it back to the car again, and they found an amazing opportunity to press a customer to buy something from them in a tight situation. Very disappointed, I picked up my package and left the store telling them this was the last time I visited this store and will leave reviews based on what happened today. Adultery zero customer service at this store.
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March 2025 by Pfh Pfh
Employees are welcoming, professional and knowledgeable. They make you feel like family or a very valued friend.
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March 2025 by Gaurav Malik
Very helpful staff
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January 2025 by Jessie M
Terrible experience at this UPS Store. After missing my phone delivery, the driver left the package here instead of redelivering. When I picked it up, the box was opened, resealed, and empty. The staff offered no help, just told me to contact the shipper. Absolutely unacceptable.
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January 2025 by Michael Tang
returned an amazon package that came without a box, the store employee went out of their way to find a box for the package.
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January 2025 by Sean Hughes
Great location. All the staff are friendly and helpful! Can be busy at times because of its proximity to grocery stores, but they are efficient and provide resources/suggestions for anything they can’t do in store.
Thank you UPS team!
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December 2024 by Yogesh Nain
I had great experience with Lisa. She is gonna breakdown every single process, which definitely gonna help you and saves your time. I strongly recommend this location.
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November 2024 by Yh Kim
This branch is the best! Always frendly, and ptompt service.
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November 2024 by Mark Slezak
Amazon and UPS make the return experience so easy. It is one of the main reasons I continue to shop online with Amazon.
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October 2024 by Matthew Olson
They make sure you leave a satisfied customer. Very personable and nice.
