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July 2024 by Debasish Panigrahi
Excellent service over phone and in-person.
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May 2024 by Huong Dao
I had the worst experience returning my Amazon package here yesterday. I usually select The UPS store drop off option, which doesn't require package or label printing. This time I did the same, and assumed I don't need to pack or label my return. I brought the item in its original package to this UPS store for return anyway. The associate there at that time, Ernesto, yelled at me like I'm an idiot because the side of the package was loose, and said he'd have to charge me for taping it back. I explained to him that I used the drop off option and didn't expect i even had to package the item, and that the package was delivered to me exactly like that. He talked down to me again about how I did not look at the instruction, and how hard it was to tape the box. I felt terrible and really wanted to get out of there, so I just said it's ok, if something happens in the delivery process, I can't control it. I left without getting a receipt and now my return status on Amazon still doesn't reflect that I initiated the return. Now I'm a little worried that if the return doesn't go through, I won't have any receipt to show for it. In all honesty, I think it was a very simple situation that could have been solved in a much better way - a confused customer, a box that could use a little bit of tape (Amazon, pls pack your items better. It's not the first time seriously). What he explained to me was right, but how it was delivered was just simply so nasty that I don't think anyone should deserve to be talked to like that. I didn't raise my voice and was polite through the process even though I was very frustrated. I'm a bit inclined to say always remember to take the receipt regardless of the situation, but if I could do that again, I'd just ask for the box back and go return it with some other ups store.
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May 2024 by M M
Great quick efficient friendly service!
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May 2024 by Isaac S.
Waaay more expensive than others ups stores. Got stuck going here as they were open the latest, they nickel and dime you for everything, including things all other ups stores do for free
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April 2024 by Mandi jo Blake
Quick and friendly service
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March 2024 by Ralph M
Super helpful staff!!! Spencer who works there is a super person!
They are very knowledgable. Very patient. Kind and generous too.
They are also empathetic toward issues you may be facing and try their best to suggest products, alternatives and options.
I prefer this UPS store to most of the other ones in the South Bay.
(Definitely don't go to the terribly managed one on El Camino in Sunnyvale)
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March 2024 by Keith Gregory
Stopped in on my lunch break to drop off an Amazon package (not sure why taking it to the Amazon store across the st wasn't an option). There was a line of 6 ppl ahead of me, no problem should be fast. Wait around 30 mins and both guys are doing notary services for people now. Seriously both guys at the same time with a line that's out the door already?!I had to get back to make a meeting waisted trip that shouldn't have taken longer than 10-15 mins.
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March 2024 by Gil M Vega
Busy place but excellent customer service and knowledgable staff.
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March 2024 by Ralph Monteath
Super helpful staff!!! Spencer who works there is a super person!They are very knowledgable. Very patient. Kind and generous too.They are also empathetic toward issues you may be facing and try their best to suggest products, alternatives and options.I prefer this UPS store to most of the other ones in the South Bay.(Definitely don't go to the terribly managed one on El Camino in Sunnyvale)
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February 2024 by Christopher Meduri
Friendly service
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February 2024 by Benny Sato Ambush
Convenience and reliability
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December 2023 by Amy Russo
Help and fast service. Answered all my questions. Smooth process
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December 2023 by Kunal Kheeva
Worst Assistant Manager Ernesto, with bad attitude. Doesn’t know how to talk and doesn’t know the stuff he is doing at the store. Last time I came there and he didn’t test my documents because he said my drivers license seems suspicious. I went to another store and got it done without any problems. Today we went to ship a parcel he charged me for the printing I already had and couldn’t forward through our documents to post office. If he doesn’t like his job, he should quit.
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December 2023 by Lester Luna
They were able to help me out with what I needed, the only not very positive thing is that there was only one rep available and some customers waiting for assistance.
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October 2023 by Vijay Sankar
Ernesto and the other staff were super helpful and kind in getting things done. Thank you! Great for notary service and passport photo prints.
