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September 2023 by Jc L.
Stay Away from this bank Worst bank ever to do business with. Since the merger with Columbia bank, Umpqua has become the bank of frauds, thieves and criminals. Stay away if you don't wanna lose all your balance and savings. Got a prank call indicating that my bank card has been illegally charged for $59.00. I quickly logged-in to my account while on the call and could not see the charge. They stressed they could see it on their side. Few days later, a little over $13k disappeared from my accounts. Don't do business with these people, they are bad people since the merger with Columbia bank merger. Stay away. To be honest, there shouldn't be a star at all for this bank. The reason I gave it only one star is because there isn't anything lower.
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May 2023 by LegendaryXak
Run from this dump! They’re on the federal list of banks that will default just like First Republic. If you want your account frozen one day and they keep all your money then this is the place!
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April 2023 by pecuniary pecuniary
THis was once a great bank! The best bank in the world! Coffee, office space, lounges... Today the bank has been taken over and man its become the worst bank of them all.. Pulling out of this bank! Stay far away!
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September 2022 by Michael L.
Don't trust this bank's offer. Half year ago I followed their an offer open a check account and do everything they required and wait few months still didn't get the $200 bonus. When I called them, they said they don't know about it then I cancelled the account. I try to upload their document, but Yelp can't let me do.
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March 2022 by Vivian Do
Poor customer service
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January 2022 by matthew close
Super friendly and helpful bankers. Great overall experience..
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December 2021 by Hb P.
I have a checking account in Proctor district Tacoma just for pure convenience to get cash for farmers market purchasing. I was account holder for 10 plus years. It is sad to see the service levels are going from bad to worse. Hours of operations are slashed. Saturday morning is closed.Worst of all I bought 2 Certificates of deposits in 2018 for 2.5% interest and they auto renewEd them with 10 day notice into a 0.2% 2 year extension with $1,000 withdraw penalties. after 3 years of investing I walked out with a mere $50 interest on a $10k deposit. Poor customer service and terrible returns on your investment. I regret ..
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September 2021 by JOHN LEE
Not friendly place. Met with both teller and bank manager. "World's worst bank."
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May 2020 by Kaeko B.
I want to start by saying that I have not been to a bank branch, so this is a review overall for Umpqua Bank. I was not a customer of Umpqua, but became one when they approved my PPP loan. I have banked with Wells Fargo forever, but because I am newly self employed, I do not have a separate business bank account with them. WF did not even give me the option of applying for the PPP loan and when I called their customer service, after talking with an associate, their supervisor and then their manager, no one was able to help me. The manager told me she will open a "case" for me and I will be hearing from someone in a few days after they investigate my concern (which was whether it was WF's internal policy to not give PPP to non-business account holders or if that was a federal policy - that it is not fair to us self employed folks that really don't need a separate account for our business). This was about a month ago and I still have not heard a thing from WF. In the meanwhile, I heard on the news that community banks are receiving a larger portion of funding the second time around than the first and some do not require existing relationships. So, I stumbled across Umpqua. Their website was very clear that they had run out of round 1 funding but when round 2 opens up, by leaving my contact info, they could notify me, so I did. I immediately received an acknowledgement email saying that they got my request. About 10 days later, I received an email saying that they are accepting new applications so I applied right away. About a week later, I got an email saying I was approved. Once I signed off on the docs, I was funded within a couple of days! Thank you Umpqua for helping out the little guys like me!!!
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December 2019 by ROYCE ROLLZAE
COFFEE AND COOKIES FRIDAYS!
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November 2019 by alex carter
Great local/regional bank! Tellers are nice, facilities are nice, they have free coffee and most of the time cookies too, a monthly display from some local business or another, books for the kids/adults reading while they wait if they like, nice bathrooms, a meeting room that I think can be reserved, and even has a bus stop right out front.
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April 2019 by Melanie Gillum
Best bank ever! They treat you like family and support local businesses. Even when I turn paper work into other branches (because I travel a lot), my rep from this branch handles the transactions all the way through. I feel like they're always looking out for me. Never thought I'd say that about a bank!
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March 2018 by David Hamler
Much how there is a new generation of work environment that's beginning to generate roots in California (and all over), Umpqua is the new generation of bank. The big banks are antiquated and really the way they operate hasn't changed in decades. Umpqua is a fresh face in the world of banking and brings a much more innovative and modern approach to the process. I would love to see more establishments like this start popping up and taking clients from traditional banks of the past.
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November 2017 by Andy T.
This has to be the most incompetent bank and banking staff in the world. My mother lives 6 hours away from this bank and some strange a****** was able to walk in off the street, deposit a check in her account, under my name and then withdraw money, all without showing identification in any way. What bank does this? In this modern day of identity theft, who lets someone do this? There is social security info and personal addresses attached to this. On top of it, my mother is very elderly and is stressed to high hell over having to straighten this out and the lack of assistance from the bank. They'll next be hearing from her Attourney. World's Worst Bank.
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March 2017 by MH Plummer
"Community" and "bank" are not two words I would necessarily put together, and certainly not in that order. But Umpqua has reversed the order of things, and is a pioneer in community banking--community (people) first and the transactions will follow. The Assistant VP, Whitney, and all of the Relationship Bankers, Jessica, Omar, and Jackie, know me by name and make me feel so welcome when I visit. I support entrepreneurs in all phases of launching start-ups. And it all started with Umpqua's evening Catalyst Series which gave me the opportunity to hear luminaries at the crossroads of business and technology share the secrets to their success. When I need a quiet place for that first client-call or a place to host a meeting that mirrors the professionalism I bring to my consultancy, I have a place to go. Of course, I am bringing my business to Umpqua! My only wish is that Umpqua would motor East and set up some locations on that coast. Until then, I will have to settle for their online banking experience when I am away from my community bank.
