-
May 2024 by Anonymous Googler
I've been here many times. Yesterday around 5pm was different. I likely won't be back again. I purchased 2 crystals a couple weeks ago that are labeled as jade. My own research yielded they are actually serpentine. I mentioned this to a store rep, and received pushback and unnecessary combativeness. I was here today to enjoy myself and grab some new items, not to be spoken to in such manner. The rep was highly offended and suggested it was my word against hers and that jewelers deal with higher end gems and not crystals. She went on to state they don't sell fake stones, and the owner has been using the same vendors for many years. I never said the stones were fake. I mentioned they were very pretty and I'd be keeping them. Serpentine is a great crystal but not at all in the jade family and not for the particular intensions I had in mind. The store rep turned her back to me while I was in mid sentence while trying to explain I had not called the crystal fake, and she grabbed the store manager. The store manager was very polite and informative. She took her time to hear me out and advised she would let the store owner know. That's all I wanted! When I got to the counter to pay for my items, the store rep that was rude to me finished assisting the customer ahead and then asked the store manager to step in to assist me instead of taking the opportunity to smooth the situation over or to thank me for coming back. This rubbed me the wrong way, and I left without making a purchase. There are too many crystal healing and botanica shops around to spend money at a place that doesn't treat you nicely. The energy was off, and I should have left right after the employee spoke to me in that manner.
-
April 2024 by Julian Taylor
Went in to look around and get a few things because my last experience was so great but today the owner Matt was there and was very condescending and smug he was rude to me and my wife and tried to make it seem like we didn't have money to spend there and got even ruder when we addressed our concerns I definitely do not recommend.
-
April 2024 by Charlie Hollowell
Terrible experience today sadly , I came in with my fiance and was treated very poorly by an older man who claimed to be the owner he made us both feel very unwelcome and uncomfortable ,I definitely would not recommend.
-
April 2024 by Trev
5/5. I came in, and the employee greeted me, and I asked a question and delivered an answer immediately. Prices are pretty cheap compared to the other stores I've been to. Would recommend :)
-
April 2024 by Ruby G
I cannot say enough about the staff here. They have helped us on our journey to cleanse our home and find peace. They have such calm and beautiful energy and amazing products. We will definitely be coming to continue to support amazing small businesses like this one.
-
March 2024 by Berlioz Dofaust
As a customer in their arcade, I asked to use the community bathroom. They waved me away…Despite that I’m in a very nonthreatening (senior)demographic!!!! I’ve avoided them and their arcade completely for several years now.
-
December 2023 by Jimmy R.
Not a POC friendly place. While the shop itself is nice, clearly they're profiting off of spiritual items and closed practices. On occasion I'll come in to buy sage or candles; and I do experience an employee coming up behind me or following me. I don't steal and don't plan to, but it's really hurtful to think that non-white people (to the workers) are going to steal. We're giving you business, so please, be more open minded.
-
October 2023 by Dakshata Talekar
I had a wonderful experience with this store & their staff ! I had a necklace with me that I wasn’t sure if it was made up of natural crystals. I went inside to check . The staff member was very friendly & helpful . She listened patiently & gave me few useful tips on how to recognize if it’s natural crystal or man-made . She could have easily denied any conversation with me as I wasn’t there to purchase anything but instead she took time to answer my questions with patience & smile on her face .This is definitely a good store & I recommend it !
-
September 2023 by Phil K.
Good selection of rocks and crystals, reasonable prices, very nice people. If you like rocks, you should visit this store!
-
August 2023 by Jessica A.
I was just in and the customer service, friendliness and energy are second to none. The selection is impeccable. I am so glad I decided to stop in. Absolutely wonderful place to be. I will be making this a regular stop on my trips to San Jose! Thank you for your kindness and hospitality!
-
August 2023 by Arielle Anikah King
One of my favorite shops! Everyone is extremely kind and helpful, they have a huge selection of items, and the shop is absolutely beautiful. You will not be disappointed!
-
August 2023 by Nancy M
I loved coming to this store to get my gems. I stop by every time I am in san jose. Now that I have said that. Today I stopped by again because my last ring I got here broke, and I wanted to buy a replacement because I loved it so much. There was a gentleman helping me and asking that I be careful with my drink because he didn't want a sticky mess. Very understanding, I handed my drink over to my wife for her to hold while I tried the ring I wanted. As we continued to look around, my wife stopped me, saying she wanted to try a bracelet. She asked me to hold her drink so she could try it on. As I was holding her drink, the gentleman that was helping us came over with a basket and said, "You seem to have your hands full. You can put your drinks here, " handing me a basket. I told him we were almost ready, and he said, "we just don't want to clean up a sticky mess." I was very upset by this because I was standing still, making sure I would not spill since I was already asked to be careful. I ended up walking out of the store empty-handed. We won't be back after this experience.
-
June 2023 by Vanessa L.
If your a POC, expect to be followed around and talked down to. I have been practicing for years and when I asked a simple question regarding one of their "new" products, I was talked to like a child. As soon as other non POC (white) came into the store. They got the full treatment; complimented and friendly customer service. I will not be coming back.
-
June 2023 by B
Good store but everything is overpriced
-
June 2023 by Jessie Ann Cadimas-Rosa
I was referred to this store by one of my friend/coworker so I went in this afternoon with my youngest daughter to pick out a necklace and a bracelet but came out with more than what I wanted to purchase. Staff were very helpful.
