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April 2024 by C.J. Bertran
The automatic pancake machine at breakfast gets five stars!
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April 2024 by Gabrielle LC
Disgusting. Smelly, dirty, homeless everywhere. The beds are hard as a rock, the sheets and “blankets” are like sandpaper, our bathtub/ shower drain didn’t work so our child couldn’t even take a normal bath here. Sketchy cars parked all around the property that never move. The photos on the website are misleading. Do not stay here unless you truly need to stay here on a budget long term. Not a place to stay to enjoy a trip or even on a business trip.
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April 2024 by Lisa Quintana
Mark at the front desk was super helpful and kind! We had such a great experience with him. We came super late since we had issues with the air b n b we were at. He checked us in with no issues, gave us everything we wanted and more. Highly recommend coming here. :)
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April 2024 by Kumuhula Satele
Homeless encampment right at the front of hotel. GSA were not friendly or welcoming at all the PM shift agent was on FaceTime with someone while we were trying to ask for some help. We needed bedding for the sofa bed there was none in the closet called the front desk GSA said he didn't have anything just a sheet! Not helpful at all next day we asked for extra towels in the morning and was also only given one towel and was told that's all they had but housekeeping was there why couldn't they send us some since we never asked for service for our 4 day stay?All AM and PM FD agents at this property needs more training on customer service because they clearly SUCK at their jobs.This used to be a very beautiful property when it was a Staybridge suite but right now it has become almost a dump guests just smoking right outside their room doors, shower doors very unstable, smoking and vaping at the pool! Service at the FD not at all up to Par with the Sonesta brand!
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April 2024 by James Kang
Roomy and great atmosphere. Breakfast was good too.
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March 2024 by Spencer Spencer
Best experience
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March 2024 by Tommy Blair
Fleas. My hotel bed/bedroom was infested with fleas. My wife and I got bitten several times by the fleas. It was disgusting. Sonesta ES Suites is a pet friendly hotel, and the fleas most likely came from a pet that stayed prior to us. Additionally, the bedroom and the sheets were never cleaned properly prior to our stay.My wife and I informed the night and day shift clerks about the fleas, and nothing was done to remedy the infestation. The clerk offered new sheets (to change by ourselves) and/or offer a new room. Sonesta should have risk mitigation procedures in place If the Sonesta wants to accommodate pets. Infestations should be treated more seriously. This problem could have been much worse if a dog had fleas and ticks. For Christ sake, clean the room thoroughly and fumigate for pests after a pet stay. Lastly, sequester pet friendly rooms/sheets from regular rooms and sheets.
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January 2024 by Adriana Gonzalez
I asked for towels at 10AM, it was 2:30 PM and the towels never arrived. I walked in the rain to the reception that was at the other end of the entrance, a Spanish speaker who noticed my Hispanicity, laughed and told me that there were no towels, that they were being washed. They are a disaster. There is no hot water in the hotel reception. No area for tea or coffee.
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December 2023 by Scott LaRoche
Good extended suite hotel. Clean, everything works. Decent breakfast. No complaints about the property.
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November 2023 by Ashlee C.
This place is the most disgusting place I've ever stayed out in my life. There were roaches in the room and Joel had let me know that he was unable to get someone out to spray it and they had no more clean rooms. The fact that I did not get a full refund is by far even crazier. This hotel should be shut down immediately and deep cleaned. I will tell everyone I know NEVER to stay there and what my experience was.
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November 2023 by K S
Don’t be fooled by the 4 star rating. This place is barely a 1-star. Spots and stains on sheets, people sitting in their cars around hotel, people smoking pot around the building, stains on carpet, hole in sofa, electrical tape covering hole in door frame, drain stopper taken out and on the side of the shower.I asked for clean sheets and the worker brought twin sheets for a king sized bed. The lady at checkout didn’t care or apologize for anything.Safety: I wouldn’t walk around outside unless it was necessary. You would think the area would be ok due to the location but it’s not.
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October 2023 by J E
Do Not Stay at this "hotel" This is a Extended Stay where there are plenty of " residents" who live throughout the property along with RV's lining the streets who also "reside" there. When you approach the front entrance of this building you are greeted with a rent a cop security car for your comfort to avoid looking at the graffiti and mattresses lined streets. You are not greeted with a smile but in fact look to be a bother to the front desk. They immediately take $250 deposit from your account and then immediately get charged for the room upfront. (this was also new to me and very odd) when I asked the front desk about it she was not able to explain their procedures. I got 2 card keys upon check in and was unable to get into my hotel room multiple times . Each time I would try and get back into my hotel room the room keys would not work, I had to go to the front desk for new activated key cards each time I wanted to get into my hotel room. With the homeless all around and living in this this facility, I did not feel safe. The pool was on the verge of a health crises, the hot tub was drained with caution tape, the firepit outside did not work, there were no seat cushions around the fireplace for the outdoor seats, residents who lived there were smoking all around the facility. I stayed here with my 12 yr old girl for a sporting travel event and would highly recommend you avoid this place!
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September 2023 by Mathias Faas
Rooms are Clean, but room service comes once a week. The pool isn't very clean, but the location ist good (short distance to places in Valley).
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September 2023 by Bunny S.
They charge an additional $250.00 for a deposit at check in, but the web sight says $100.00.1. The room smells 2. Toilet was used, not flushed and had a poop stain in it when I got to the room.3. The phone was missing parts.4. Cut on the ottoman5. Stains on the sofa 6. The toilet makes a weird noiseNot worth the money. Customer service is no help. They are in another country and won't acknowledge the deposit verbiage on their website
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September 2023 by Fernando Cruz
Hot tub not working by the pool and water drains slow on sinks. And breakfast it’s served too late on the morning. Need to be around 6:00
