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May 2023 by Michael Van
On March19, 2023, we came to do tax this office. The accountant was very nice and very professional to answer all questions to me and my wife. However, the wife (her name is Yen) was super rude, unprofessional and an uneducated person. When we were almost done with the paperwork, just to sign the check to pay for the accountant then she went into the office, wrapped our papers quickly and stated: " You are done, just go to the front to pay, there are many customers need to do". This was unprofessional and not valuable to the customers and the employee that were helping customer at that time at all. There was only one customer waiting when we came outside the office. This made us as a customer very unhappy, upset and I was so angry about her attitude/behavior towards customers and employee. I heard many negative comments from my friends about the wife attitude. She is talking and acting like a very uneducated person. Treating customers like we need them to do tax paperwork for free. A person without a smile, not saying hello to anyone and acting like she is the boss, and the customers are her employee. Today, we witnessed ourselves about her. Very bad and I personally giving ZERO star for this business. I suggest everyone before coming to do business here, please consider not to come here due to her egos is so high and very unfriendly. She is only to stuck up due to her husband is a successful man, she is under his armpit, just work at front desk receptionist, no more, no less.
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March 2023 by Henry L.
I agree with one review here. If we have NEGATIVE FIVE STAR, i will rate for negative 5 stars for this business. They yell at customer, can't ask questions... So bad. High fee....
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March 2023 by Sunshinethu ..
Very helpful and quick getting our taxes done. I highly recommend them for your tax needs. Great price as well, and you will be rewarded with great service and your taxes done at the highest quality.
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March 2023 by Thuy Tran
Today 3/19/2023, we came to do tax this office. The accountant was very nice to answer all questions to us. However, the wife was super rude and unprofessional. When we almost done, just to sign the check to pay, she went into the office and just wrapped our papers quickly and stated: " You are done, just go to the front to pay, there are many customers need to do". This was unprofessional and not value the customers and the employee at all. There was only one customer waiting when we came out side the office. This made us as a customer very unhappy and made us so upset about the wife attitude/behavior towards customers and employee. I heard many negative comments from my friends about the wife attitude. She is talking and acting like an uneducated person. Today, we witnessed ourselves about her. Very bad and we give 1 star.
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March 2023 by Tram Nguyen Minh Mai
Terrible service. Never come back again. Dont go to this place if you dont want to deal with rude and unprofessional attitude.
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March 2023 by Yen H.
If there is a negative star I would use negative 5. Came in here because my dad helped me filed my taxes but I haven't gotten the money after a long wait. Came in and the lady at the front desk didn't even bother to greet and had a resting bitch face. Gave her my documents and she said it was declined Like okay ?!?' And you didn't even bother giving me or my dad a call saying that it was declined ??? So I had to wait so long just to talk to the guy. They need a better receptionist because this lady is has no manners and common courtesy. We're both Asian but I don't feel bad about talking shit about her.
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December 2022 by North Shore
Lazy and rude wife.
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December 2022 by frosty icecream
Son makes me uncomfortable and the service is poor.
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December 2022 by Blair C.
Honestly the other reviews already say everything that is wrong with this place. The lack of quality here speaks for itself and is blatantly apparent.
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May 2022 by Gone F.
To: Son Decided to try this place out for our family 2021 tax filling. Not impressed with an employee working there. -Poor communication by the person processing our documents. Noticed the way she talks down to her employees also. -Had to go back and forth providing documents so I withdraw my file. -They automatically charged $50 to returned my documents back. Poor business conduct. Beware of this place and will not do business again.
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April 2022 by Usama D.
The receptionist is LAZY, UNPROFESSIONAL, and EXTREMELY RUDE. This is the SERVICE you will receive when you come here. I have never seen someone so unprofessional in my entire life, and I have been to even more shittier establishments. Do you want a proper answer? You will not get one. The receptionist will say "Come back later" with no explanation, and with the rudest attitude ever. You come multiple times throughout the day, call them to come and they will say come, however when you arrive, no proper explanation, only to be asked to leave and come back later. Only Sonny answers questions properly, however the person in the front should be fired for her conduct. I saw her drive away 6-7 customers by saying come back later even without letting them complete their conversation. Flossing her teeth in front of customers is absolutely disgusting and should be done in private. I recommend anyone trying to do taxes to avoid this place, please save your time and efforts. It is not worth coming here!
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April 2022 by joe chen
Run while you can!OVER charge refer from family member . 04/06/2022
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April 2022 by Long H.
What a shitty place. Unprofessional and unreliable. Waste of time coming to this location. I called in advance asking if I'm able to stop by to file my tax. The lady working in the front desk said it's okay to come in. I told her to make sure because I have 1.5 hour drive to San jose. She reassure and accepted an appointment with me. Upon arrival, no offense but the older lady working up front, said she cannot take me in today because they had a few drop in so they would need to reschedule. What you freaking serious? . I explained to her I just drove 1.5 hours for her to tell me to come back another day. I told her forget it, you just lost me as customer. She didn't seems to care because her lazy a** didn't even bother asking the CPA if he could take me in since I've already called earlier. Don't come here!!
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March 2022 by Vy B.
We are waiting for my turn, receptionist is eating at the table in the middle of lounge OMG... What the... Smell so disgusting and she talked so loud. After a guest came in to ask something she told her to leave but at that time there were 3 people ??? She talked to guests curtly, rude and so meanly. After that we were talking about our stories she kicked us out because she didn't want to heard it, OMG... We were so surprised about that. Bad services, sorry I did come to you anymore and I did not recommend you come to this. I have also filed taxes here before, they charge fee unstable, like you get back your tax more and for sure they charged up more their fee. It's not fair right? Please choose another income tax services for you. For me not here any more.
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January 2022 by A. T.
Tax is stressful and relying on a tax preparer that do not value your time and do not handle your personal financial documents in a secure manner, makes the experience worse. There's a laundry list of what's wrong with this business- 1. Customer service is absolutely the worst. You will see first hand yourself. 2. They do not value your time so expect to wait 45 mins to two hours to get time in with Sonny. They do not offer appointments. Imagine waiting in a small/cramped space for that long and multiple times before your taxes get finalized. We've called, text, had conversations to meet and Sonny would be a no-show 3. Mishandling your personal financial records is a huge concern. I've witnessed other people's financial documents with income, social security, address laid all out in front of me during office visits sitting in Sonny's office. 4. Disorganize- Sonny and his team have lost multiple important documents and withhold providing information and records that we are entitled to. Often times, his response is simply because he cannot find it. 5. Son and his teams uses tactics like sandbagging numbers to trigger fear and then when you sit down, he will punch a few keys to drive favorable numbers. This is the hook. 6. We got audit multiple times because of their incorrect input of numbers and data. During audits, Son and his team showed their incompetencies so we finally lost our trust after so many incidents. Sure- he may know how to process tax returns, but many tax preparers/CPA do so find a good one that do not give you this headache. They really need to focus on a business model- quality over quantity. When you try to squeeze in too many clients because you see $$$, your quality deteriorate. First year with his service may be great, but I can assure you that you will get fed up and transition to someone else. I would highly recommend others that are not dissatisfied to file a complaint to IRS for misconduct so there's an investigation launched. Form 14157, Complaint: Tax Return Preparer
