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March 2024 by Dru Down
Really slow just like dmv. Except dmv is better due to their system has different "A,B,&C" for different tasks. This place number is so unorganized and all over the place. Our ticket is "A121" but A120 - A191 is already on the board.Only 5 windows are open when the lobby is filled with people. Expect to wait minimum of 3 hrs+ on a weekday w/o appointment. Unfortunately it was a last minute we have to be here.So many homeless and it smells like urine in the waiting area.
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January 2024 by steve strener
It took me around 35 min to be finally connected to the agent just to learn that she doesn't hear me at all. After a few min of some noise (attempts to hear me) she just hanged up on me......Very helpful....
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January 2024 by steve steve
It took me around 35 min to be finally connected to the agent just to learn that she doesn't hear me at all. After a few min of some noise (attempts to hear me) she just hanged up on me......Very helpful....
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January 2024 by Louise phillips
It was close to closing when I got there..but it was clean an people were nice..
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November 2023 by Bert Dewey
So rude - I listen to all the Covid scary warning then get the message all agents are busy had then the system hung up on me - how rude and disrespectful
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October 2023 by Jeff Shen
I called the 1-800 line 6 times to make an appointment and got hung up after holding for 15 to 20 min every single time. As a last resort , I decided to go to the field office in person without appointments. The wait was not bad at all in early morning. The queue got long by 11AM though. Bring all your documents. I missed one piece of document the first time and the officer then took a photocopy of what I did bring that day. I went back the second day and a different officer asked for everything all over again. So I went back the 3rd time with everything and then I was approved. Don't trust USPS for delivering your important documents either. Go in person. It's not bad at all.
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October 2023 by Chandana K N
I went to apply for SSN. The process was smooth and streamlined. After the security check at the entrance, I collected the token at the second floor and waited for my turn. The forms can be filled online or at the office itself. With required documentation, the process was complete in 10-15mins. Good luck.
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September 2023 by J J
I came in at around 11! I did not have an appointment but the people are super helpful! It only took me 10-20 minutes at most and was so fast! Everyone was so nice<3
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July 2023 by Osama Hasan
Nobody wants to address the issue I have, but instead transfer me to different departments and leave me hanging for months. The people at the call center are very rude and unhelpful.
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July 2023 by Amal
Not open during weekday and workday and when I walked in the entire building rang so no help and I think they closed the building
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June 2023 by Karen Chen
A mean Lady in call center YELLED at me for no reason during the phone call. She might have some mental health conditions like mood disorders. Apparently, she's not suitable for the job. Poor me!!
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June 2023 by Xiaoxiao Shang
I brought all the documents required on the website and stood in line for two hours. I was told that more documents were needed.
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May 2023 by Rajpal Mangat
Security guards are thinking that they are real cops they are so rude no respect for any body even I court house they are cool but here they are rude like they own the building I don't know why people tolerate them some have to tech them how to respect the people came there so they get some meners
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May 2023 by Chenyu Zhang
My wife and I came here on a Thursday morning to get a replacement SSN card. We filled in the form online before our visit, and arrived about 15 minutes before 9am. There were about 10 people waiting in line when we arrived, and we were able to get everything done at around 9:40. The lady at window #3 was very professional and helpful!
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May 2023 by Qc Dept
You may speak to the manager Melissa Spencer-Cutforth directly at extension "one five nine seven seven" she can assist you with your needs so please read below. Are you being placed on hold for unreasonable amounts of time, being hung up on, or not getting a live person on the line at all from this office? After calling, when prompted press number "two" to continue with your call, then press option "five" to dial your parties extension and enter your extension.
