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April 2024 by Lindsey P.
Attempted to visit on 3 separate occasions and have checked Yelp for their hours before doing so and on all 3 occasions, they were closed before said time........ unreliable
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April 2024 by sp bond
All ice creams have egg!Dietary restrictions: No eggless option.
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April 2024 by Nicholas Pun
Pretty good ice cream! Would definitely recommend the Mocha Valencia, the citrus twist definitely had me in for a good surprise.
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April 2024 by Katie D.
I waited over an hour for my ice cream and checked in over three times to see if my order was in progress. Each time, I was told that the order is not ready yet. By the hour mark, I was sure my order was forgotten and I asked again. This time, they made sure I got my order soon afterward. Wait time aside, ice cream is delicious. Next time, I would order another flavor because I did not like how the pretzels were soggy in my ice cream.
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April 2024 by Vanya Chandra
Smooth ice cream. Tasty too.
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April 2024 by Tiina
This is a small ice cream shop or maybe a kiosk, because it doesn’t have sitting inside. The ice cream looks delicious. I took the vegan option, there is only one and it is a chocolate pop stick. It tasted really good but does not look fancy like the regular ice cream options. Hope you like it!Vegetarian options: It’s dairy, so depends on the type of vegetarian. Only one vegan dairy free option.
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March 2024 by Ryan Kim
Delicious. But it's expensive so I can't afford it.
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March 2024 by Ally Lin
I was previously enchanted by liquid nitro ice cream and used to go to the OG location in Mission - it was located in a cute outdoor area, much like this one. What I like about this chain: they have fun flavors like basil or mint mojito. But most of all, they have fruit flavored ice creams like watermelon and peach, flavors I see a lot more as sorbets.Secondly, they use quality ingredients that are not as artificial. My friend who used to work here warned me against ordering the coffee ice cream at night because they use actual, powerful espresso beans in the mix. Luckily, I am immune to caffeine. Their waffle cones also contain Meyer Lemon ?. It's one of those things you don't notice but once you know, you can't stop noticing it in every bite. I was informed of this fun fact because she was trying to explain to me what a pain these were to make and that she would not be making anymore for the day!!No matter, it's more the fact that she told us to visit and then was gone for an hour "buying olive oil" and then the other time, she shut down the store because she thought they were out of nitrogen cans only to find out otherwise the next day. She no longer works there but the point is I don't think some of these employees are that on top of it. For example, say...there is a flavor like banana walnut and they ran out of walnuts but they won't tell you when you order and just hand you banana ice cream. I think there's a chance we would have ordered something else had we known.
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March 2024 by Alisa B.
The ice cream is incredibly smooth! I got the Cookie Dough with Pretzels, which has a brown sugar base. Very creamy and the flavors are subtle. The fillings don't distract from the ice cream itself.I love that you can watch them churn the ice cream with liquid nitrogen in real time. I think the menu could use a bigger variety, but otherwise - it's very tasty!On a Friday at opening (1 PM), there was a line. Quite a popular spot among the many dessert options at Santana Row and Valley Fair. Their waffle cones seem to be a fan favorite!!
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March 2024 by Daniel L.
Smitten ice cream it's so delicious. I got the brookies and cream and that was loaded with cookies and brownies. I love the ice cream here so much. It is so fresh creamy and full of unique flavors. Great location of ice cream. Grab a scoop and walk around stare at people, what more could you want in life? Recommend a spot for some ice cream and will be back.
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March 2024 by Sergio A.
I have been eyeing it for months now and finally gave it a try. The workers were nice. The area where it's located in, Santana Row, is family and dog friendly and gorgeous. I love ice cream so much and love trying different places. This ice cream however I was slightly unimpressed in. The price for a single scoop was $6.50 after taxes and it wasn't even that great. The texture was weird. I feel like I was eating glue. I've never really been to an ice shop that I really regretted buying.
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March 2024 by Annie K.
I love the ice cream here!! The nitrogen creates ice cream that is nice and hard though it does melt. The Roasted banana is our favorite here but i also tried the I choose love which is strawberry and it is pretty good too. Def recommend!!
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March 2024 by Helen V.
The ice cream was creamy and delicious with bits of brownie and cookie dough mixed throughout. You could tell they make the ice cream fresh from looking inside the window. Service was quick and the workers were nice and friendly.
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March 2024 by Joanne D.
Cookie Dough with Pretzels & Chocolate Chips is my go-to flavor at Smitten! There's so much texture within the ice cream, I love it. Service was fast and there's no line which is expected because I went on a weekday. Rain or shine, I will eat ice cream regardless
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March 2024 by Dorothy C.
I loooove the ice cream here and decided to buy a pint to take home and enjoy over a few days. However, about 2/3 of the way through my pint, I bit into a piece of rubber or foam-- YIKES! No clue what it is, or why it's in there, and what it means for the food safety of the entire batch.