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October 2023 by navya gowda
This is really a scam store. I returned a shoe because it wasn't my size and I never got my money back I had to call my bank and waited for a month and even then I didn't get it. There's a girl who works here who enjoys being rude to customers and she was laughing when I was asking that I didn't get my refund. I don't know why such sad pscho people are hired here who is not willing to do their job properly.
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October 2023 by Brandon M
Edwardo is the best and funniest employee definitely recommend giving him a raise.
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October 2023 by Mike K.
How professional is it when a store manager lies about stock inventory, and then switches up her response to say that there's only less than 10 pairs of them. But then proceeds to indicating that there will be a live raffle and to come back tomorrow morning.Upon arrival to the 925 Blossom hill store located in Oakridge mall and what do you know how coincidental the female store manger tells me "we did first come first serve and they're all gone" right at opening. This is the same store manager who sells full stock to 1 person and changers people money on top of retail or will put "holds" on specific sizes which doesn't hold the integrity of the business as this makes things unfair for anybody else.In conclusion, this is just bad business practices that will tarnish the company name while creating disgruntled customers which is counterproductive in regards to the business they're trying to run.
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May 2023 by Marbella Barrios
I walk in several times in this store have many employees and don’t even ask you if you need help!! Their more important talking among themselves!! Poor customer service!! I was there to purchase 3?pairs of shoes their loss!!
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April 2023 by Scott H.
What I like most about this shoe palace is that I was able to walk in and browse, there were plenty of employees, but no one stood next to me and kept asking if they could help.They seem to understand the fact that in a shoe store The shopper is in exclusive browse mode until which point they want to try on a size.
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January 2023 by Francis Consul
This place they calling them shoes palace every time I want to buy a shoe they don't have my size is this place really selling shoes or just money laundering or posturing
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January 2023 by Cisco Reyna
The shoe palace east was very helpful and they had the shoes we were looking for ??
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December 2022 by Genine B.
I bought some shoes online and couldn't return to store so had to pay $16 to send them back to warehouse in MorganHill.
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December 2022 by Eddie C.
If could rate 0 stars I would. Shoe was incorrectly priced and the Store Manager would not honor. I asked for the District Manager's number and she gave me a fake number. I asked for her name and she was extremely rude and stated that she "didn't have to provide her name". Upon speaking with the District Manager, he stated that he could not honor the price because it was a different shoe. When I asked for his next level manager, the DM stated that he handles all customer service issues. Where's the customer service? It's not my fault the shoes were priced incorrectly. DO NOT, I REPEAT, DO NOT SHOP AT THIS LOCATION.
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November 2022 by Matin N.
Recently I was at Oakridge Mall at the Little Shoe Palace and all I have to say is wow. I've been going to the bigger shoe palace for a couple years now but decided to check out the new remodeled little shoe palace and was shocked how good the service was. The manager Yousif and his sales team were happy to help me get sizing and give recommendations. I originally was there to browse around and ended up walking away with 2 pairs of shoes. The team was constantly keeping the store clean and attending all customers while I was there. I will for sure be returning to buy more shoes.
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August 2022 by Ter L.
Shout out to the young gentleman who was busting his behind the entire duration of our visit. It seemed like it was only him manning the entire store- finding sizes, ringing up the sales. It was only when we were just about to leave when we noticed another gentleman beginning to ring up customers on the neighboring register. The shoe store was as organized as it could possibly be factoring in all of the foot traffic and unsupervised children running amuck. Back to school shopping is still in full effect so if you aren't interested in unnecessary large crowds gathering & people who don't give 2 effs about distancing.... I would hold off until everything dies down. Shoes are conveniently displayed throughout the entire store and sectioned off at designated areas for men, womens, and children. There are a good variety of shoes to choose from. With that being said, the customer service is always a hit or miss. You come in and are typically ignored, not the slightest bit of acknowledgement. The employees are teens who are more inclined to gossip amongst one another. Meh. 3 stars because you luck out every once in a while with a good visit.
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June 2022 by Aaron Abuan
A teenage girl was helpful when I was looking for a new pair of Kicks/sneakers also chill workers and good customer service ?
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June 2022 by Abdel A.
I'd like to start with one of the best shoes store in San Jose an with a outstanding employee named Crystal she dose a great job has great customer service an a great attitude..
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May 2022 by Yash Thakor
What can I say? This location has it ALL! James is an excellent employee at Shoe Palace, and treated me with utmost care and respect. I must say he treated me better than most designer stores. I purchased few pair of shoes for my daughter and she loved them, and James! Will definitely come back for more Jaime time in the future!!
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April 2022 by Melonie Jackson
The young lady that helped me was awesome, helped me find the shoe I wanted and made the exchange hassle free.Thank you