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January 2024 by Sheri S.
I went to this Sephora because I didn't want to go to the mall. I was not offered help once. I came in to restock the makeup and moisturizer I was out of. I walked out and order it online.
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December 2023 by Portia S.
I'm giving 2 stars because the first time I visited Sephora was last summer. I had a really helpful friendly sales associate help me. However today was a different experience. I knew what I wanted and found it quickly. When I went to check out, the cashier was not friendly at all. No hello, no thank you, asked a question and she didn't answer it. Just a cold, hateful glare. Look, when you're in customer service, if you are having a bad day, you need to suck it up and not take it out on customers. If you can't do that or at least drop a thank you after a transaction,move on to another job. There's definitely a lack of maturity and professionalism that needs to be addressed. Probably won't go back at this point.
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December 2023 by San F.
THE WORST CUSTOMER SERVICE. This Lily lady was so rude and had so much ugly attitude when I asked for help. & she was making ugly faces, or maybe thats just her face. The only Sephora location with rude service. Management really needs to train these worker s on being professional & respectful
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December 2023 by Jazmin P.
Sephora wasn't as packed as I expected it to be with Christmas being around the corner and all . Pleasant surprise! I lucked out on the curbside pickup option however . (￣￣) By the time I arrived to the parking lot and secured a spot it was 7:10pm . 10 minutes after the curbside deadline . Not an issue to step in and show my barcode , I went to the front desk or check out register and told them I had a pick up order . The friendly Sephora ambassador helped escort me back towards the front entrance where they have a secure locker . My items were then tallied up by number of items ordered and handed to me . Quick and easy ! Although once I walked in and out the pretty aromatic scents of perfume got to be too much for me . This is probably a personal thing but I am sensitive to smells and left with a bit of a headache (*´｀*)
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December 2023 by Sandy H
I’m very disappointed with the service today. The cashier suggested me to use the 500 points for $10 off but didn’t tell me that it removed the promotion. And when I get back to them to repurchase the items that told me that I need to get in the line which I already wait for the line in the afternoon. I was shopping with Sephora as a rouge customer for several years, and I really appreciate for the good service except this store.
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December 2023 by Cayse McKinley
Easy to shop and customer service is great. Employees are always ready to help or answer any questions.
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November 2023 by Anastasiya Miroshnychenko
Oh I loved the experience here! The staff is very courteous and knowledgeable, and very helpful. I saw so many customers being served, and the customers looked very satisfied and happy!
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October 2023 by Mark Sanchez
Great people, my daughter loves the products. Found what she was looking for
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October 2023 by Savannah M.
writing this in the parking lot- best experience I've had at a Sephora hands down. two lovely ladies helped me choose the best scent and package deals! CINDY, was so sweet and helped me the entire time. she did more than just sell to me, she actually asked me questions and tried to conversate. Best location in the bay!
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September 2023 by sadhana
Keila’s brow & lip waxing service is wonderful. She really listens to what the client wants and does the job amazingly well. I’ll be definitely trying out other beauty services offered here. Plus, you also get a goodie bag with samples each time with the service from Sephora.
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September 2023 by Cristina Gonzalez
Supper sad I came in early wanting to finally splurge on nice make up walked around nothing was on stock and got some nasty looks, felt supper uncomfortable.
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September 2023 by Hope R.
Kenya you are such a blessing to this store! They are lucky to have you! I appreciate your knowledge of product as well as cost! You are the kindest person!! Thank you for the excellent customer service!!
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August 2023 by Goli J
I like the sephora store at westgate much friendlier and more helpful
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July 2023 by Psusennes R.
Cass is so great! Find her to do your colour matching. Knowledgeable all the products .. I'll be returning!! Thank you :)
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April 2023 by Kristine Tolentino
Esmeralda was very helpful and went above and beyond in all my inquiries and requests. Thank you!
