-
February 2023 by Michelle K.
Philana is friendly, knowledgeable, and so helpful. She is truly the best, and made picking out new fixtures for my new bathroom so much easier. I highly recommend her.
-
January 2023 by Zach M.
I had great service here, and quick turn around for the sink and faucet I ordered. The employees were very helpful in answering my questions from a design perspective as well. I do recommend!
-
September 2022 by Al L.
Came first time to this store as my previous store closed their business. We were not allowed into the store as the door was locked. And it was during their office hour. Strange but these are covid times. I was told I need an appointment to get into their store. But the lady that let us in was helpful. N told us where to go to get what we needed.
-
August 2022 by Larry Schapker
Landed at their front door at 1:30pm Saturday. No one home. Toto website said the hours were until 3pm. Called their phone number and the recorded message also said 3 pm. Their front door says they are closed Saturday and Sunday.Huge waste of time and fuel!!!
-
July 2022 by yomi matsuoka
Blake is super pleasant to work with. Their price is competitive and delivery was on time or early. When I encountered an installation problem, Blake replied right away and fixed the problem. Now this is the kind of local business I would love to support. Thank you!
-
April 2022 by Noreen S.
Needed new knobs and pulls for my kitchen remodel. Great selection and price ranges, beautiful showroom. Philana was so helpful and friendly. She took her time, showed me pricing of all items I was interested in and was very knowledgeable. She was finished with her shift heading out and asked me if there was anything else I needed. I will be placing my order with her as soon as I can make a decision! Thank you Philana. It was a pleasure.
-
December 2021 by Shilpi N.
We worked with Greg for our 3 full baths remodel project and had a great experience. Greg spent a lot of time with us understanding our needs, walking us through options, and chasing down our orders since so much is back-ordered and delayed these days. I was able to focus on selecting the trims and fixtures that I wanted and Greg made sure to get all the valves and things that the contractor would need.
-
November 2021 by Iryna K.
I'll start from - I was pretty scared go to the Saratoga Plumbing Supply after reading all bad reviews. But I still decided to try. And I couldn't be more happier! Philana! She is really the best! When we were choosing all fixtures to bathrooms with my husband Philana was listening what we want and at some point we were thinking she has forgotten all our choices, because we told her so many different things we want. BUT NO! It was a huge surprise to us when she came to her laptop and ordered everything with correct finish that we told her! There were like 30 different items to different bathrooms. We had 0 issue with deliveries. If I will ever need to go and buy again, I don't think I will go to another place. I really like working with Philana!
-
August 2021 by Kelvin L.
I had a mixed experience with Saratoga Plumbing. My wife and I needed to buy new sink faucets, shower heads, and toilets for our complete remodel of three bathrooms. When we first came in to Saratoga Plumbing's showroom, Greg did a fantastic job explaining the product options and providing his insights into their pros and cons. Clearly he's got a wealth of experience and product knowledge, and we were very impressed--so we decided to move ahead and place our order through Greg. However, the follow-up customer service was sadly a disappointment after the stellar in-person consultation. Two problems stood out in particular: - The initial quote we received via email contained numerous mistakes, despite the fact that we'd already explained in painstaking detail what we wanted. It took a couple rounds of corrections (with us carefully scrutinizing every line item) to finally get the order right. While this worked out OK in the end, as a customer I thought this reflected poorly on their attention to detail. - Email communication was very unresponsive. After we'd placed our order and made payment, we basically heard nothing back regarding the delivery ETA and status. My follow-up emails were met with complete silence for 3 whole weeks. Although they were appropriately apologetic after I finally got ahold of them, we felt quite frustrated at essentially being ignored. And this was a repeated pattern of behavior; we experienced other prolonged delays in subsequent email exchanges. Ultimately, we got the fixtures we wanted, and we're super happy with the products themselves. And we still really appreciated the helpful showroom consultation we received. But the sub-par customer service left a sour taste, unfortunately. I'd definitely advise Saratoga Plumbing to work on improving this aspect of their business.
-
July 2021 by Karen F
A big thank you to Saratoga Plumbing Supply on De Anza for their consistent service! Knowledgeable and professional and they go above and beyond to assist their customers. While my interactions with everyone at the store has always been positive, Philana is my "go to" and this store in particular will continue to be the place I shop at and recommend to clients and friends.
-
June 2021 by John R.
We purchased new plumbing fixtures for our remodel approximately seven years ago. The sales person was knowledgeable, informative, and helpful. I mentioned that hair typically clogs our drain pipes with my plan to place a hair filter over the drain. The sales person identified a product with a built in removable filter - money saved by preventing clogs requiring a future plumber call! Saratoga Plumbing Supply also worked with our contractor and verified that the fixtures would be sized properly. After demolition, our contractor discovered that a few fixtures needed to be exchanged for a different size - no problem! Seven years later, I needed to replace a broken plumbing fixture manufactured in Europe. I had called four plumbing suppliers for the parts - none of them were sufficiently knowledgeable to enable me to order the specific, needed part - they only knew about the more expensive assembly. On a whim, I decided to call Saratoga Plumbing Supply with the thought that perhaps I could be directed to a local plumbing fixture supplier and order the needed parts. Philana at Saratoga Plumbing Supply researched our purchase from seven years ago, sorted out the fact the order had been changed after the invoice had been created, and spent an unknown number of hours on the phone with distributors and sales representatives to verify the correct part identification. Philana also noted that the part replacement was covered by the manufacturer warranty. She arranged for the ordering and shipment on my behalf! This is the best example of customer service I have ever experienced from a small business! I am extremely grateful and appreciative of the Saratoga Plumbing Staff, particularly Philana! This is why I will drive more than 90 minutes to patronize small business owners when their service far exceeds the big box hardware retailers. As a disclaimer I only leave positive reviews for small businesses. If a small business warrants a poor review, I will contact them directly to resolve the problem. There are many businesses who fail to meet the standard for a positive, or an exceptional review.
-
April 2021 by C R.
I went over to Saratoga Plumbing many times ...yes shopping for nearly a year till I finalized all the plumbing fixtures for my home. Philana is the most patient, highly knowledgable person with amazing customer service and response time. She honestly tells me the pros and cons of every item and does not try to upsell any branded items. She is really diligent in following up. After we bought, one of the faucets had trouble staying on. She immediately help order a small screw replacement and it arrived within a couple days and worked right away. She even guided me on how to fix it. If you want good quality items, great customer service, then this is the place togo- ask for Philana.
-
March 2021 by Vinodh P.
Had great experience working with Saratoga plumbing supply for all my bathroom fixtures and accessories. Especially Blake provided excellent advice and service. He worked with us from start to finish and we are very happy with our purchases from this store. Thanks Blake.
-
February 2021 by Steve K.
POOR POOR POOR Customer Service. After years using this Plumbing Supply House will simply recommend those looking for customer service travel elsewhere. This is a follow up review to original issue with leaking Grohe Faucet. After first being told faucet did not leak, getting the run around for over one month Saratoga Plumbing returned the faucet to me with a replacement part included. I explained the replacement part did not look like a good fit based on measuring with a micrometer. Response from sales rep was to inform me to fully install cartridge to prove they had ordered the wrong part. I expressed my displeasure and mentioned maybe small claims court might provide resolution for both parties. Employee informed me to talk to the owner, turned his back on me, locked the door and walked away. DO NOT PATRONIZE THIS RETAILER
-
January 2021 by Anh T.
I was in panic mode to find a tub. Kohler's website said a 7 to 10 business day delivery and I was against the clock. I spoke with Blake from SPS and asked if I could see a cast iron tub (a feat harder than you can imagine! Acrylic tubs is the norm now). I came by and he told me that if I was interested in the kohler tub, he can have it delivered tomorrow by their local distributor . I was so happy and RELIEVED. Sadly, the tub I had requested came with some defects. I asked for another to be delivered and they all came with the same minor imperfections. The driver said he got this complaint a lot and told Blake he was fine taking both tubs back. There was no issue at all and Blake got me a perfect alternative. I brought my husband, the most indecisive person ever to look at fixtures. It was a piece of cake here with all the options and various levels of cost. Blake was awesome with telling us what people liked and didn't like about certain styles. I don't know how but we ended up also getting a toto Toilet and an apron sink here. I figured that I was probably paying a premium for this service but I can say, as an avid shopper and researcher, their prices and speed beat anything I could find. I couldn't say their praises enough, I have been telling all my friends looking to remodel to go here JUST to look and see the options. Also, they've been extra careful with covid so booking an appointment is required and tough to come by ! So if you have a deadline and you tend to procrastinate (like me) definitely come by here and they'll take care of you.
