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March 2024 by Pia J.
I ordered my food delivery on 3/9/24. is 3/11/24 and I still haven't received my order! I have spoken to customer service, called the store directly and left a message for the district manager, Beverly Gendolfo, and still nothing. 5 minutes ago I spoke to the online order representative from the Almaden Safeway and the gentleman told me "we don't have it ready but we can set-up a delivery for tomorrow". Now he says he can door dash it to me. This isn't the first time orders have been late by hours or even days! If you ask for a refund they don't give it to you for 7 days, yet the money was taken out of my account promptly on 3/9/24. Why use this service if it doesn't give you service. Why call customer service if they can give you no help. Why place an order and set a delivery time that fits into your schedule if they can change it to when it's convenient for them. Why use this delivery service at all?
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February 2024 by RickyRicardo J.
Thank you Miguel for making my experience at Safeway. Amazing also, the lady that was bagging my groceries she went above and beyond Miguel asked her if she could go get an item I couldn't find she didn't think about it twice she went to go get it. Thank you to the both of you for helping me find the Bacon!!
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February 2024 by Rob E.
NO CARTS! Walked in and there were no carts to use. Walked out and there were other customers waiting for the employee collecting carts to show up with more. He did...one more! Went back inside where more customers were waiting for carts. I asked an employee about it and was told 50 new carts were coming tomorrow, blaming the homeless for stealing their carts. Luckily I brought my reusable bags and shopped into those. Cashier also blamed the homeless and said they were down to 10 carts. How does a store like Safeway let themselves get down to 10 carts?!?! Hopefully those 50 carts come in before the next time I go there. Thanks for letting me vent.
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February 2024 by YS L
i guess this really became a trend that the employees are authorized to decide the business hours. I was inside the store around 1:15am but after 5 min, they announced thru the intercom that the store is actually closed, seriously it closed oddly at 1:20am?? And another strange thing is they don't have the business posted on the front door so i guess the hours are depend on the staff on duties. Good luck to shop there ?
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February 2024 by Greg G.
I am a regular shopper. On 2/5/2024 went into store with my wife to shop. Asked for code to bathroom, when I got there sign said "Out of Order. Store employee told me I could not use ladies bathroom. Gave me no option to use bathroom facilities and left. Her manner was rude. So I keyed in the code to ladies bathroom and did my business. Hear loud bang on door. Came out Store Managers? and Security were there to meet me, and ridiculed me for using ladies bathroom. They informed me I could have used the "other" bathroom. However the first employee did not give me that option, and instead ran off to tell her manager I was using ladies bathroom. Why didn't the first employee give me that option vs. running off and telling management. Then management trying to public shame me for using ladies bathroom. Shame on you management for having a rude employee who did not inform me of working gentelman's bathroom. Shame on you management for making me the bad guy who is a paying customer, and you have a broken bathroom and given no other option other than to use the ladies bathroom. Terrible customer experience.
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January 2024 by Dale McNamara
Nice time to go shopping it wasn't crowded and no long lines. Still good!
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January 2024 by Wayne G.
This is a better Safeway than many others and it's big. Parking an RV is easy. Safeway is part of other groceries so remember your customer number.
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January 2024 by Eddie Santos
I will never shop at the store because they have guard rails here come on really whoa seriously outrageous I will never shop at Safeway never....
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January 2024 by Selena Marie97ek
Rude a@&$ old lady in the front is rude and needs an attitude check or to be moved somewhere were she cant interact with people horrible first time and last if that hagg is there
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January 2024 by Shefali Joshi
I like Safeway for basic groceries and fruits.Not so much for produce as we go to the Indian store for better and cheaper produce.It's generally clean and the staff is friendly.
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January 2024 by Kelly Schaefer
This is the worse Safeway I will never go back to!!! Yeah, the area can be a bit sketch at times but to treat paying customers like this is wrong.The barriers and blockades for one exit and huge NO EXIT across windows makes for a very unpleasant shopping experience! ..but if that wasnt bad enough, Its a particular manager's attitude that really did it for me. I asked for a certain product that I enjoy at other Safeways.. the 'Urban Remedy' refrigerated area is a healthy arrangement of different pre-made salads and smoothies. This male manager tells me, "we don't have those here and Im glad!" I'm guessing its not convenient for him, but extremely rude!!!!This was a few months ago and I drive right by, out of my way to visit a different location.
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January 2024 by Sabri Lapietra
Very complete supermarket!!! With top quality products!!
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January 2024 by Amy Barnwell
This store has many things I haven't seen at my local Lucky store. It was a rather expensive visit but I was able to purchase gift cards as well as groceries and toiletries.
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January 2024 by Michael Derrick
Night crew that stocks are extremely rude and unhelpful. Maybe it's because of all the theft that goes on there at night, but that's a sad excuse. Why work in retail if you cant deal with people?? (Cashiers are cool)?
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December 2023 by Vincent Swerkes
The staff are always friendly and helpful
