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March 2024 by Pancha Barela
Dropped off my car at 11:30 called around 3:30 told me it would be done at 4:30 once I got here I was told an additional 20 mins I’ve now been sitting here for over an hour still have not got my car back I have a dinner to be at in less than an hour this is ridiculous
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March 2024 by Jason C
TERRIBLE CUSTOMER SERVICEThey screwed up the scheduling (I waited 4 weeks) and I wasted time taking my car there and they did not have the time to start it, and I had to come back again.I talked to the Manager JAIME RAMIREZ to complain about what happened last time, but he was very ARGUMENTATIVE and was NOT trying to understand what happened. He did not have the facts straight, and every time I tried to clarify, he misunderstood, accused me of changing my story and CALLED ME A LIAR. Rule #1 of customer service, ask questions to try and understand the customer. I deal with huge corporate customers in my work.. Clearly he had none of these skills.I haven't read the other negative reviews, but suffice to say...They DESERVE the NEGATIVE reviews.DO NOT take your car to Safelite.I asked Farmer's Insurance for other glass repair places, and UNITED AUTO GLASS was GREAT, they can do the replacement AND CALIBRATION from their MOBILE TRUCK the SAME DAY - they come to you for a hassle free, Uber-cost-free experience.
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March 2024 by Walter Vergara
The tech that worked on my car took his time prepping, which is a must when bonding two different materials. I was impressed, service is very good. Now, the facility, you need to get a better bench and an awning for the front of the building. Maybe some vending machines, and counter height bar stools and table. :)Overall, very, very, very satisfied with the service. Wait was long, but that's part of the territory when getting windshield replaced, that's expected.You guys rock, thank you!
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March 2024 by Christian Lizarazu
If I could give this place zero stars I would. New customers, please be aware of the low rating and negative reviews. Consider taking your car somewhere else. I had an appointment at X time for Y date. Y date came and I knew I wasn't going to make it by X time, so I called 2 hours before and told them I was going to be about 20-30min late to my appointment and I was told "No problem, we'll see you here when you get here". I arrived to the appointment time exactly 23min late and the lady at the front desk had a huge attitude. She told me "she had to reschedule because I was late". I explained what I was told over the phone but she didn't care. She said "nobody told me anything" I showed my call history to prove I did in fact call and was on the phone for 6 minutes, but she didn't care. So after driving 40min to my now lost appointment, I told her politely to keep her appointment and that I would be taking my car elsewhere. Terrible customer service, stay away from them
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March 2024 by cedric germany
After being told my window would take two weeks to be replaced, I never received a phone call from satellite to let me know that my part wasn't ordered correctly after the two weeks had passed. I called satellite to find out information about my window and was told that they needed to reorder my part, and they weren't sure how long it would take to get the part from the dealership. So, I'm driving around with Duc-tape holding my passenger window up for a month now.
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March 2024 by Nic Geefay
Skyler was fantastic! One of the best customer service experiences I’ve had in a long time. Nice to see employees/companies that care so much about their customers.
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February 2024 by G M
Definitely recommend, Great Service Friendly staff. Took my car in last Friday they had it done in 30 minutes.
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February 2024 by Hbarco Bert
The dashboard of my 2020 corolla was damaged due to their negligence. They careless touched it with their gloves covered with windshield sealant, resulting in a prominent stain that they attempted to wipe off. When I showed the manager the sealant coming off my dashboard, he got very upset and demanded me that exit the parking lot. Do not bring your car here. They are very negligent and rude. I still need to test the glass calibration was done correctly but I won't be surprised if it is not.
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January 2024 by sam chima
BUYER BEWARE.
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December 2023 by Brandon Hirschel
Jaime the manager blatantly lied about damage on our vehicle that his technician caused. He lied to safelite’s warranty department saying that the damage was there prior and somehow we then caused the damage again after the windshield was installed?0/10 can’t install windshields without breaking cowells and really bad at lying.
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December 2023 by Алёна Бошко
Worst experience ever. They damaged interior in my car and said that they didn’t touch anything inside. I changed my windshield and the damage looks like the worker put the windshield sharp part right on top panel of passenger side.Won’t return to this place and don’t recommend anyone.
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December 2023 by Kathleen Gaffney
Great service! Skyler was very quick and courteous and took care of our cracked windshield in less than 15 minutes. He even cleaned the windows for us! Thank you Skyler!
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December 2023 by Rahmin Jawaid
I would give 0 stars if I could. Two years ago my windshield had a crack in it so I came here to get a new installation. I had thought they did a good job. Fast forward to now, my rearview mirror is SLIDING OFF MY WINDSHIELD. Why? Because these people did not think to match the correct brand of glass with the make of car. Their response: “Sometimes it happens.” Uh, I do not think my rearview mirror sliding off my windshield is a “oops, sorry” kinda mistake. But whatever. So be it. I come back here to notify them of what happened and luckily, they gladly agree to replace it at no cost. A waste of time but not any more money so I agree. I drop my car off, spend three hours waiting, finally get back, ask them if they attached the right brand of glass (mind you, this is the entire point I even booked an appointment here in the first place), and two employees look at me in confusion with no clue what I am asking about. They have no idea what my car is even in for, much less which brand of glass it got installed. I finally grab hold of whoever seems like the manager. He has no clue what happened either. He spends half an hour looking at my car and the paperwork just to realize that they LOST THE GLASS originally intended for my car so the useless team cheerfully decided to use a different glass as if that wasn’t the original problem in the first place. How pathetic. So now my car has the wrong glass TWICE. Thank you for ruining my car.
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October 2023 by Marcia Hansen
I had an excellent experience with the Stevens Creek Safelite from start to finish. First it was very easy to book online. The receptionist was efficient, smart and nice. They had the correct windshield ready and got the work done in an hour and a half. The waiting room had plenty of seating and a TV. They kept me up to date from beginning to end with texts and emails. Highly recommend.
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September 2023 by Joanne H.
AAA referred me to safelite to get a quarter panel replaced and it was such a fast and easy process! I filed a claim online and made an appt for the following week for them to come to my house. I left my car outside and the technician was able to clean + replace window within an hour! Technician was friendly and provided proper aftercare instructions. Definitely recommend this place- so nice to have everything fixed right from your driveway!
