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December 2023 by Google user
I’ve been coming here for over 10 years since I moved in the area and have gone through several pharmacists/technicians even 2 years ago which seems to be the majority of the bad reviews. There was only 1 pharmacist that was there the longest that could be seen as sort of rude. I saw her as just doing her job and being direct. The current ones are kind, caring and qualified.\\n\\nAll I know is that whenever my doctors send over a prescription, the staff is very efficient in filling it right away (if in stock) or at least informing me that it is on back order (they can even quickly find out if another Rite Aid has the meds in stock).\\n\\nI gave 4 stars now but may post another review later if I see that they’ve consistently provided exceptional service.
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November 2023 by Ishmael G.
The people at the pharmacy are rude,unprofessional & Lazy. Keep putting me on hold then hanging up, didn't text or call me when my prescription was ready maybe a new career is needed :)
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September 2023 by Alifia P.
Very rude condescending staff especially from the pharmacy. I am hard of hearing and misheard Asian lady on the phone. She then started to berate me for not answering her clearly. Really unhappy. A simple yes or no would suffice without condescending remarks.
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June 2023 by Alex W.
Great store! Love the customer service and always come get what I need from this location!!! Was just here yesterday and the staff is amazing!!!
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February 2023 by Michele M.
The people who work at the pharmacy are rude. They will hang up on you when you call (if they even pick up the phone) and speak to you in a very condescending way when you are speaking to them face to face.
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January 2023 by Stephanie Tran
We purchased a bottle of Children chewable ibuprofen tablets from this store. I opened it by tearing open one end of the box (the side that didn't have the tamper proof seal) only to find the bottle inside had been tampered with. The bottle's safety foil seal was broken and one tablet was missing. Someone must have purchased it, used one tablet, then decided to return it opened and used. The person must've peeled off the tamper evident tape and on the other side without it showing damage. I could tell that the box was torn on that side when I looked much more closely. I would expect the store to do a much better job of inspecting items that are returned before placing them back on the shelf. And if their tamper proof seal isn't good enough then they shouldn't accept returns like that. This was medicine for my toddler and we really needed it. Children's ibuprofen is currently out of stock everywhere now and we're without the medicine we need. So disappointed.
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December 2022 by Steph T.
We purchased a bottle of Children chewable ibuprofen tablets from this store. I opened it by tearing open one end of the box (the side that didn't have the tamper proof seal) only to find the bottle inside had been tampered with. The bottle's safety foil seal was broken and one tablet was missing. Someone must have purchased it, used one tablet, then decided to return it opened and used. The person must've peeled off the tamper evident tape and on the other side without it showing damage. I could tell that the box was torn on that side when I looked much more closely. I would expect the store to do a much better job of inspecting items that are returned before placing them back on the shelf. And if their tamper proof seal isn't good enough then they shouldn't accept returns like that. This was medicine for my toddler and we really needed it. Children's ibuprofen is currently out of stock everywhere now and we're without the medicine we need. So disappointed.
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October 2022 by Tatiyana W.
I came into rite aid today to look for a mascara. I grabbed one and thought it was the one I was looking for but I ended up putting it back. As I was leaving a short African American lady with a buzzed cut haircut (I'm trying to describe what she looked like because I forgot her name) accused me of stealing the mascara and rudely asked me where I put it. I showed her where I had put the mascara back and she kept asking me questions and when I responded she told me to shut up. She also told me to get out of the store before she kicked me and my sister (who was also a witness) in the back. Very poor customer service. Do not recommend this rite aid to anyone. Will not be coming back here if that's how you treat your customers.
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September 2022 by Aleksei M.
Always out of stuff just go to target tbh. The only thing they seem to be in stock of is aisles of alcohol
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September 2022 by Jayden B.
Wow what I witnessed was amazing the employees defused the situation perfectly and saved lives. Thank you
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August 2022 by Arthur M.
Horrible customer service and poor updates of products The employees always seem to have an attitude expect for the tall man with short black hair he's always nice and super helpful
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May 2022 by d b
Not happy with the pharmacist there. I've been going to Rite-Aid for decades primarily in the Santa Clara location. Always terrific service there. Then I move to Santa Teresa and waited on the phone 3x,beach time a 5-16 minute wait on the phone, explaining my issue to three different people only to get the pharmacist on the phone asking if I had been helped...AFTER waiting in the phone for 16 minutes and 3 different people who clearly never communicated my issue to the pharmacist since I had to explain myself again. Then she told me, because I'm a new patient to THAT store, she had to speak to my doctor to confirm the prescription. I understand it was a controlled prescription but for that same reason it would've been nice if I was contacted about the issue rather than wading through a disconnected pharmacy team and the young woman on the phone that answered first all three times , sounds like she is not enjoying her job. The impression of this store is unprofessional at best including the pharmacist as she's ultimately accountable for her team. At this point, I just told my doctor to send it to Walgreens which filled it right away bc luckily, most of prescriptions are at Walgreens and they don't make you wait like Rite Aid. I've gone to both stores and was going to transfer all my prescriptions to Rite Aid Santa Teresa based upon my good experience with Santa Clara. I'm so happy I didn't. I haven't even gone into the Santa Teresa Rite-Aid yet and my first and last impression based upon my phone calls to the pharmacy determined not to ?
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May 2022 by kups57
Our appointment for the COVID-19 shot at 10:00 am we get there 15 minutes early and we did get the shot after more that an hour waiting for it. Last time we waited for more than 30 mins. What’s the point of getting an appointment if it not done on time. I will not go here again.
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May 2022 by Claire Yexuanzi Leone
I called the pharmacy twice today, the lady answered the phone hang up on me each time before I even finished my question. If you're busy you can tell me to wait or put the call on hold, this just pure rude and unprofessional.
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May 2022 by Murat Sezgin
They are so rude and very slow.