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October 2023 by Thy Nguyen
The RELIANCE COLLISION CENTER auto body at 540 Parrot St San Jose CA 95112 is BAD auto body service. The reason I said that because they told me and my insurance that they're going to change and change a new bumper on my car and the paint is lifetime warranty but after a month when I wash my car the paint on the replaced bumper is rack so found out that they tried to fix the old bumper instead change the new one. I took my car back to them 2 times, but every time, the short lady who owned that auto body shop tried to ignore me, so I gave up and took my car to another shop. Be careful if you go to fix your car at that BAD shop.Service: Body & Trim
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February 2023 by Diane H.
My Tesla model X was broadsided by a huge van that ran a red light. The damage was extensive. Reliance was so responsive. Since Tesla body parts don't come in quickly, they updated me and sent photos as parts came in and work was done on the car. I didn't know what to expect when the car was completed because I never had such an accident in it before. The car was like brand new when I got it back. Everything works perfectly. The owners are fantastic people and very detail oriented. They made sure everything was perfect before delivering the car back to me. Yes, they actually delivered the car to my home. I can't say enough about the quality of the work they do. It's amazing. I highly recommend this company!!!
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January 2023 by Sophia N.
Reliance Collision Center is very professional and cooperative. Tracy and Tony are extremely willing to help and very friendly! I am pleased with the assistance and accommodations provided.
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December 2022 by Marvin Laurence
Our Tesla was damaged in parking garage hit-and-run. This shop handled the insurance capably. Our repair was completed when promised. They returned it with excellent detail. And, a small rattle the car had before was gone.
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December 2022 by Steven L.
I was rear-ended for my Tesla Model Y. It took almost a month for the parts to come in, and another 2 weeks for the car to be fixed once it did. Overall, Tracy was very friendly, and things went as well as I could have hoped for. My car looks brand new, and I think they did a very good.
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October 2022 by KJ Suede
A few weeks ago, someone on the freeway switched lanes into me without looking. Luckily it was not a Hit & Run and no one was injured.Much appreciation to @relianceautobodynpaint for the phenomenal work, repairs, and getting my car back to me in a timely manner.#Suede2K#Honda #HondaS2000 #S2000 #S2K #AP2#s2kult #s2kordie #s2ki #s2kgram #s2knation#s2kgang #NorCalS2k #BayAreaS2K
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September 2022 by Tung P.
Excellent service and very responsive staffs. Tracy is very professional. I highly recommend this place.
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September 2022 by Walter S.
highly recommend!!! the service was great, if you're Vietnamese, it even better. they were very clear on what they will fix and how they will do it. they gave clear instructions while showing the price and were very understanding. i had a budget for my car to be fixed and their representative tracy, was very helpful in that aspect. she told me what she could do to lower the cost while also helping my car. in addition, they were able to fix my car very quickly. They gave us an estimate about how things would come in and when they'll be fixed. it was done earlier than expected which is very good. Even when waiting for a ride, they offered us water and has really nice conversation with.
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September 2022 by Lee Huang
Tony is a great guy, he is a straight forward person whether you pay out of pocket or go through insurance, he will make sure the job gets done correctly.
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July 2022 by Jessica G.
Insurance scammers. Don't know how they got 4 stars. Please don't bring your car here. Take your else where. Their rentals are piece of craps. They will milk your insurance and put in all after market parts. Karma will eventually come back to them. They always leave the seat belts last so they can scam insurance again. Noticed a few people came in for the same problem after they got their car back. "Seat belts problem". Plenty other places to take your car. Matter of fact go to Caliber Collision. Lady here constantly response as she has a stick up her butt. Don't mean s*** if they fix "Tesla" cars. Believe me & run as far as you can. Thank me later..!!
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June 2022 by Richard B.
The Front Bumper needed to be replaced on my Hyundai Sonata Hybrid-Limited. I went to 4 shops, Reliance Collision was the best. Reliance has the cleanest, neatest Auto Body Center I have ever used. I am 75 and have needed painting and repairing many family vehicles over the years. Tracy and Tony are quality business owners. I paid for the bumper part and they painted the new bumper and then called me when the bumper was ready to be installed. They had my vehicle for 3 hours today and did a fantastic job. The car was returned washed inside and out, including the floor mats. Reliance is the place to go for all your needs if you need paint or bodywork.
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June 2022 by Luis A.
Fast and reliable service. Great customer service. Definitely coming back for all repairs and definitely would recommend.
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May 2022 by Dominic P.
had the best possible experience at reliance collision center. the first repair shop i brought my car to deemed it totaled, so i decided to take it to reliance off of a friend's recommendation and they were gracious enough to take on ALL of the work. they have their own 24/7 towing service and brought the car over within the hour of us calling them. from then on, tracy was very thorough with her updates through text and even dealt with all the insurance headaches for us. super happy with the end results; my wrecked car looks even better than when I first got it and was even cleaned and detailed when I came to pick it up. very honest and hardworking people here. i recommend this place to anyone if the worst case ever happens because tracy and her team made things so easy. again thanks tracy and to all the people that worked on my car, i know it was a lot of work. i really appreciate it and you were all very kind to me!
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March 2022 by Samantha T.
I was in a car accident and a friend referred me to this Reliance Body Shop. From start to finish this experience was amazing. Tracy handled all the insurance claim. She was polite and professional. She kept me updated on the progress of my car. For my safety, they immediately arrange for a car rental. Did I mention they are Tesla certified Body Shop... Their work is immaculate!!! Kudos to the body shop crew!!! My car looks BRAND NEW!!! I highly recommend to take your car there for any body work. Thank you Reliance Body Shop. Posted a couple of before and after
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February 2022 by Hong N.
Returned for another car body fix but this time the owner didn't keep her word. Will not come back again