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September 2023 by Emme Kay
EDIT: going in to close my mailbox was yet another confirmation that whoever's running this place is in the wrong job. The owner is a terrible communicator who blames others for his inability to follow through. I was given a form to fill out that I didn't need...was told to email the owner to give notice, and never heard back, despite asking for confirmation. I truly hope this place goes out of business.I've had a mailbox here for quite some time, through a couple management changes.The current team seems to struggle keeping up with their business. Despite having my information on file, they regularly mix up my CC#, "accidentally" leave the phone off the hook, REGULARLY forget to charge me when it's time to renew then want to charge ME a late fee -- it's ridiculous.The owner himself has yelled at me multiple times, and my godmother (who sometimes picks up my mail for me) too. She's the nicest woman on the planet and doesn't deserve that kind of treatment!!After a couple years of giving them chances, I've finally found another mail service. I won't miss the people here AT ALL; they're rude AF and don't belong in customer service whatsoever.
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May 2023 by B Yay
This place is a scam. I came to do the live scan fingerprints. The guy told me the cost is $20 plus whatever the government charges. He went through the whole process and told me the total is $90. I asked for a breakdown of the charges and he basically told me to take my business somewhere else.I got it done at a different location and they showed me the breakdown. The government fee is the same no matter where you go. Government fee $47. Only the processing fee is different depending on the location.This means postal annex wanted to charge me $43 despite telling me $20 moments prior.
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May 2023 by Art G.
I dropped off a package at this location on a Saturday, expecting it to be picked up by USPS that Monday. However, the employee, an older gentleman, insisted on charging me an additional dollar for shipping, even though I had already paid for it. When I requested a receipt, he responded with an unpleasant attitude and refused to provide one. To my dismay, on Monday, I discovered that the package had not been picked up according to the tracking information. I contacted the same person on Tuesday to inform him of the situation, but he dismissed my concerns, claiming that everything had been picked up, and advised me to call the post office. Throughout the conversation, he maintained a disrespectful attitude and absolved himself of any responsibility for items left at the facility. I possess a receipt indicating the date and time I left the package there, raising questions about the purpose of the extra dollar I paid. It appears that he may have pocketed this additional fee and potentially even stolen our package. Furthermore, instead of assisting me, he chose to abruptly end the call. I strongly advise against using this facility for shipping purposes. Their disregard for customers, fraudulent fees, and potential theft of packages demonstrate a lack of integrity.
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January 2023 by Vi Sion Y.
Worst I went to school here and used to come here often and today I was just dropping my usps package( prepaid) and wtf? They are trying to charge me $1 for dropping off usps, and when I asked for the receipt he threw my package back!!
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December 2022 by LaDonna A.
*LIMITED* USPS Services only & shady practices : I send USPS Flat Rate Boxes often to different states, including the one I was shipping to today. Prior to arriving I researched the business to find out if they offered USPS services. Their site confirmed that they did,well as the notices posted on the exterior & interior of the store. The owner weighed my boxes & charged $39 for 1 of the boxes. (This would have been the price by weight. The cost of a Large Flat Rate box: $22.45) The business should advertise LIMITED USPS services if they do not honor or complete all of them such as the price of mailing a flat rate box. Side Note: When leaving the customer trying to complete a different transaction while I was present yelled to me as I walked away that the guy was a ****** (*He did not use that word.) He said the owner would not permit to pay w/credit card & would only accept cash from him even though his signage says "Purchase of $5 or More Required for Credit Card Purchase" (His was over $5) Long & short of it... find another place. Plan ahead & go to the actual Post Office. It's worth it.
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October 2022 by Mya Hiatt
A SCAM! I went to this postal annex yesterday in the hopes of mailing out a package and purchasing a book of stamps as the USPS down the street was closed. The merchant had a difficult time writing out my address as I slowly and clearly read out the information. I had to go back and have him edit multiple lines he typed in incorrectly.Shipping costs were insane too. I went to get a quote on sending a small (less than 1lb) package across the country and he said it would cost me about $20. I later go home to find out shipping through an online service would only cost me $9.50 for the same service and carrier.Additionally, before I left, I asked if I could purchase a book of stamps at least, to which he replied that it would cost $20, $1 per stamp. I questioned him, asking why they're $1 each if they're (currently) supposed to cost $0.60. He brushed me off, saying that if I want them cheaper, I had to buy them at the post office.This has been one of the worst experiences I've ever had as a customer ANYWHERE and I will not be returning anytime soon.
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October 2022 by Hiya Myatt
A SCAM! I went to this postal annex yesterday in the hopes of mailing out a package and purchasing a book of stamps as the USPS down the street was closed. The merchant had a difficult time writing out my address as I slowly and clearly read out the information. I had to go back and have him edit multiple lines he typed in incorrectly.Shipping costs were insane too. I went to get a quote on sending a small (less than 1lb) package across the country and he said it would cost me about $20. I later go home to find out shipping through an online service would only cost me $9.50 for the same service and carrier.Additionally, before I left, I asked if I could purchase a book of stamps at least, to which he replied that it would cost $20, $1 per stamp. I questioned him, asking why they're $1 each if they're (currently) supposed to cost $0.60. He brushed me off, saying that if I want them cheaper, I had to buy them at the post office.This has been one of the worst experiences I've ever had as a customer ANYWHERE and I will not be returning anytime soon.
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September 2022 by Gabriel Ruiz Lopez
stay away from this place !!! They will rip you off if you let them and they have the worst custumer service that I have encounter in a long time. the owner or manager the older guy very rude. he does not understand English very well and he gets frustated and talks in his language with the rest of the employes or family about customers and is super clear when he is pointing at you but speaking whererever they speak. The only thing he undertands is money after telling you one price they will try to charge you more and pretend you didnt undestand I wish i could give cero stars, never coming back!
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August 2022 by Antonio L.
I'm not surprised they got too many bad reviews ! The old man there doesn't know how to finger print and he's so rude when you ask things about service.They want you to pay cash all the time and if they give the wrong service don't expect your money back they are thieves. I will never set a foot on that place again bad experience very very bad
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August 2022 by N
Haven’t been able to even use this place since they open after I go to work, and are closed before I get home. What kind of ridiculous hours are these.
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July 2022 by Caelan Bacon
I recommend these guys if you are in a pinch and need your passport renewed ASAP. Paul was the gentleman who helped me through the process.I had international travel planned, problem was, I realized my passport was expired a mere 2 weeks before my departure. To make matters worse, covid restrictions had just been lifted and I found myself in the same boat as thousands of others. Booking an appointment directly with the government agencies was impossible, and most other third party companies were either not picking up the phone or had no availability. To make matters worse, my middle name was misspelt on my expired passport... further complicating my renewal process. This company worked through all of this mess and was able to get the job done.They work on the back end with the government agencies and have appointment slots that the general public do not have access to, FYI. My one (minor) wish is that they clearly mapped out all the charges I would end up seeing up front... They quoted me a price which ended up only being the fee they charge to guarantee the appointment with the government. I later realized that I also had to pay the passport renewal fee on top of that plus some expedite mail fees. All said and done, and considering the circumstances and how important my trip was, I am extremely happy with the service though
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April 2022 by Isaac Vasquez
Very good service. Best prices in downtown are. Family owed very fast service. Highly recommended for mailing, mailbox and shipping.
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April 2022 by Julie D
Charged $1 per paper for printing services. I understand they need to make money but OMG this is so expensive. Go to your local library or FedEx print and go where they’ll charge you 10 cents per page
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April 2022 by cristiano cominetti
I’ve got the mail box with them few months ago.. everyone who is working there it’s extremely kind, they remember me and my name! Exquisite and lovely!
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April 2022 by Will M.
Do not use their PO Box service! I have had 4 packages delivered here and only received 1. They will not respond to emails or tell me anything other than they are looking into it. One of the times, I got a delivery notification from the shipper AND THIS LOCATION sent me an email. I went there an hour later. He said he didn't have it and that I HAD PICKED IT UP 15 mins ago. While I'm standing in there in front of him, insisted he saw me and gave me the package 15 mins earlier. I don't even know where to start on getting back my watch and other items I had shipped here