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“Ample parking and short line on a weekday afternoon. The staff is very friendly and super helpful. Best customer service I've ever experienced in USPS offices.”
“I made my first international shipment of merchandise on this USPS. I was attended by the employee Vinh! He was very friendly and helpful and helped me a lot with shipping, excellent service!????????”
“Augustine is running a one-man show here. He is a really nice man and so kind. It’s always a pleasure to interact with him.
For those complaining in the reviews: It’s not his fault that there’s just one employee. that’s determined by the higher-ups at USPS. And the correct hours are in the photo. The government mandates 15 minute breaks and lunch breaks for employees.”
“This is one of the main locations in San Jose and they’re most definitely a one stop shop. There’s a bunch of booths for fast service (just don’t show up right before closing) and they stay open later than most other USPS. They have a Dropbox for packages and mail during after hours. Lastly there’s a Passport Office located on the side of the building, just be aware of some potential homeless people with RVs. Not trying to bash them I’ve never had a bad encounter but just a heads up!”
“A small convenient post office if you're a student, the man behind the counter is always very nice and helpful. It seems they only have one person staffed here, but if you need to drop something off quick or pick up stamps it's a great spot.”
“The lady was very polite and helpful. I have never sent a package before and needed to do this for lawyers. It worked out well. She helped ensure that all the details were correct and she is very courteous.”
“I left my important document folder on the middle island and thanks Mei for collecting it up and keep it in a safe place, and also let me pick it up even after office hour. I really appreciate that.”
“Almaden post office is the best! I had a missing package and the 'Post Master' found it and personally brought it to my house. It does not get better than that. Thank you all at Almaden post office 95120 Almaden”
“I dropped off an important letter for certified mail and they ended up losing it. However the manager was apologetic and told me that they were truly sorry and they try to hit the 100% percent mark and that they would refund me for it. Which they ended up doing! The service was great and he came out right away and even investigated what happened. The service was quick for sending out a letter! It cost almost $5 for certified mail.”
“Good for pkg drop off. This is NOT a postal service office-it’s a post “office” which is different than United Postal Service* (USPS). So if you already have it packaged, and labeled correctly, it’s a good drop off location especially because they’re open late most days. Later than USPS”
“Big location for PO Boxes. Right beside Costco for some shipping and then shopping, lol. Has limited parking onsite, but more parking available nearby. Wheelchair accessible. Staff is very helpful and quick. One stop for all your shopping needs”
“Walk-ins on Saturdays ARE happening as of May 2024; an earlier review states that they’re not, so hopefully this helps others who were confused!
We arrived at 8:55 for the 9am walk-in opening which turned out to not be early enough (unsurprisingly). The passport employee let us know on the spot how many people she could promise to serve before the office closes, how many may manage to get in, and the cutoff of the line where she wouldn’t recommend waiting. That was so helpful, because then at the back of the line we knew we shouldn’t spend the next three hours waiting - we just called it and decided to try another day.
I can’t speak to the rest of services but did really appreciate the respectful expectation-setting.”
“The ideal location to schedule early passport appointments is the small post office. There is ample parking within the gated complex, which is located on Gold Street immediately after the bridge. The most kind and compassionate person I have ever met is this young man who is shown here holding baby N. Your appointment needs to be scheduled here!”
“I don't know why people complain so much about this location, service is efficient and the guy over there (it's not always there, but most of the time) the one with glases, its fast and friendly (not over friendly, but come on, the guy it's working!) If anything, maybe some expanded hours on Saturday would be great.”
“I’d definitely have given more stars to this location Ms. Wanda went above and beyond to look for my package and she did even call me when she found out the shipment we need more people like her I really like the service at this location”
“This is one of the most helpful and efficient locations I have visited so far. We had a missing package and thanks to this office we were able to locate it and retrieve it. Shivpartap Singh, Harvinder Sangha, and Kuldeep Sanghera were super helpful in making this possible. I would like to thank them so much for their assistance and truly going out of their way to help. This office is quite busy, yet they took their time to resolve the problem. What an amazing, kind, and helpful staff this location has! Thank you so so much!”
“Shoutout to Harry for taking me in right before they closed even though I did not have an appointment for a new passport application. He is incredibly knowledgeable, super kind, funny and the whole process went by very quickly. He knows what he is doing. Give this man a raise!!”
“I visit this location so many times, Rajni is amazingly professional, helpful and lovely lady. Also the lady who work at the passport section is very positive, helpful and professional. I recommend this place”
“After dealing with a frustrating and unresolved issue with my apartment’s mail lock box for over seven months, my experience at the St. James USPS office finally took a turn for the better thanks to an employee named Kennedy. Prior to her help, my visits every two weeks and repeated submissions of the key replacement order seemed futile, especially given the high turnover and retirements at this location.
However, Kennedy, who was brought in from another station, quickly demonstrated her commitment to resolving customer issues. She took on my case with a proactive attitude, resubmitting the work order three times herself and even involving the station manager to ensure the problem was finally fixed. Her dedication and persistence were truly commendable.
While the process was more drawn-out than it should have been, I am grateful for employees like Kennedy who go above and beyond to rectify issues. Her exceptional service has restored my faith in the capabilities of the USPS staff at the St. James office. Thank you, Kennedy, for your outstanding assistance!”
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“The front desk is very friendly and helpful. I was asked if I was already being helped to make sure my needs were addressed. Another staff member, Ryan, went out of his way to package and label my items when my package did not meet shipping standards. Great service overall.”