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October 2024 by Yolanda Silva
The staff is rude, it was Monday morning right at opening time and they already looked irritated ? asked to use restroom and they said no. They also said no appointment so your not guaranteed to be seen, that was a lie. I left but my daughter waited and she was out the door within the hour. You don’t have to be the nicest but don’t be rude you don’t know what people are already dealing with.
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October 2024 by Michelle H
Made an appointment and was in on time and out within 30-40 min! Both the PA and NP were super kind, nice, informative, and helpful. Got exactly what I needed. Facilities seem a little rundown but the service is what matters. Easy parking as well. Thank you!
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August 2024 by Sarah G
Came with my partner for both of us to get our STI screening and they had no issues with her coming in with me, but flat out told me I can't come in. Turns out they profile people and pick and choose who they think are abusive partners. As someone that has been abused in the past, it was extremely hurtful and unprofessional to not extend the same caution with my partner joining me for my test. What if I was being abused?
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July 2024 by Jaime Hernandez
Really bad service not useful at all
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July 2024 by Audrey Carlencia
We're do I start? The wait is too long! The Receptionist are slow, rude, bad customer service, unprofessional, not organized, no team work! The nurse Asia, is nice, but out spoken in a serious but yet rude dominare, she does give you 10 min of her time after you've been waiting for an hour in the waiting room! Then after your seen by the nurse Asia, not doctor? She has an assistant come in and give you a brown lunch bag with your medicine in it, lol. And send you out on your way out?! Confused? They said I had a bacteria after a Pap Smear? Or my Urine? I don't even think they checked my Urine, because the assistant didn't even mention, that my urine test was ok. No truely clarification or concerns about your health, lost of communication from the nurse to the patient! Then they gave me an antibiotic by a pharmaceutical company Unichem that scared me! And made me worry about how I've taken this medication already for three days and felt dizzy, and my eyes started to roll back, and I thought I was going to faint & fall to the floor! I'm not taking it any more! I'm scared for the younger generation on how Planned Parenthood/ Thornwood location, is having too wait too long, why they don't have a doctor evaluating you, and what kind of pharmaceutical are they getting thete prescription from??? The corporate office needs to (clean office) get rid of these employees and rehire people friendly, and concern nurses and doctors at this location who actually are concerned about a patient health & with a warm & friendly personality! Or does that not exist anymore??? I am not returning back to this location! Thank God! I didn't faint, & fall to the floor after my eyes rolling back & feeling dizzy from taking antibiotic Metronidazole. I was prescribed by a nurse Asia! I stop taking this pharmaceutical medication from UNICHEM! I feel fortunate to be alive!
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May 2024 by Prim Grove
Honestly not great. Faculty can be nice but some are condescending and rude. They made me wait 40 minutes just to say they can’t help me. (I had an appointment which they made me reschedule) last time I told them about a medical concern I had. They said I did not have that issue when I clearly do, evidence being presented. Mind you, I was trying to come in for the issue they did not confirm. They do not know what they are talking about.
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October 2023 by S S
My review may not be helpful, as I came here several years back, but I found this specific location to be incredible. It was always clean and the staff was genuinely kind and very professional. If I had to visit again, I would come back to this specific location. I hope it hasn't changed.
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September 2023 by Alexia Lopez
Had my appointment rescheduled just to come in and tell me that I need to reschedule it again! WTH. Rude and very unprofessional.
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August 2023 by Wendy D.
I came here with my husband worse experience ever his appointment was at 11am we wait 1:30 for the doctor to see him never show up qnd we had to leave don't came back to this place !
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September 2022 by Tana F.
im typing this in the waiting room, came in with my friend for some tests and the lady was really rude f*** this b**** she's going out of her way to make my friend uncomfortable and insecure the only reason why I'm not saying anything is bc they'll prob retaliate against my friend
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June 2022 by Lovely Jhon M.
I came here to ask help because of my lower body side is painful and when I go to the nearest planned parenthood they said they can't accommodate me. That's why I schedule an appointment and I got after 2weeks so I waited and when I got here l admit I'm late for 6mins to my 4pm appointment and they said they only accommodate 5mins late. I'm not mad but I just don't get it why they accommodate walk in and me has an appointment and late for 6mins they will not accommodate . Besides when I got there I'm the only person and after 10mins there's a walk in person come and accommodate her.
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February 2022 by Ricky M.
I had never been to one before or anything like it. I was definitely a bit nervous and hesitated at the door before someone opened it, which spooked me haha. The glass doors aren't see-through. There is a film over for privacy :). The entrance is also on the side of the store so you have zero risk of running into people entering neighboring establishments if you choose to park behind. I got a plan b pill which to my shock was $9. I've only been to CVS and the like before which ranges from $40-$50 per pill. It was discrete, quick, and the packaging was plain. It's also next to mall which makes it so much more accessible to people, including minors, which I so appreciate. There's the option of cash or card. You can also get more than one pill. The little flag they have in there is weird because it's a gay flag that looks like it's being eaten packman style by the transsexual colors (so I'm not sure if it's meant to be supportive or if that's a political thing or what) and also the implication that brown and black people weren't included before is strange to me. But the woman in the little window was friendly, there was no questioning other than would you like to donate at this time and how many pills. My partner came in with me and the room was empty. No one asked either of us to wait outside despite the signs on their door saying patients only in the health center. I'm glad as the emotional support was needed. Other than the hesitation/confusion at the BLM? Body changing? Homosexual? flag it was fully welcoming!
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November 2021 by lena nelson
Very unprofessional and they had a problem on their end at checkout where they couldn’t get a hold of a third party that was closed to accept my insurance. At first she said 18$ for a pregnancy test. At check out they had issues and said it’s $44...I had to pay 44$ for a pregnancy test y’all. I have to send my invoice to my insurance and idk how long that will take, but I didn’t like my experience even when I was asking women’s health questions I wasn’t getting the best response and I couldn’t see one medical assistants name tag either
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June 2021 by Liz N.
Ladies do not take your daughters to this trap hole. This place is unprofessional they play games with patients and use their superiority to feel better than.
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December 2020 by lana scott
These ladies in here are AMAZING ! I talked to about four women in here and every single one of them where super sweet. I didn’t even have an appointment and they still made arrangements for me to be seen. I am thankful I came here. Thank you !
