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August 2024 by John Magallanes
I visited this center during the late night hours and it was terribly filthy. All of the trash cans were overfilled and the towel dispensers were empty. It’s a health hazard to not have this equipment clean and refilled. I notified the front desk about my concerns and I was told it would be addressed. After about an hour, I left early from my workout because I could not stand the conditions. I am not sure how management has not been made aware of these health issues! I recommend visiting another PF location.
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August 2024 by Dr. Jim
I have been a member at this location on Saratoga Ave in San Jose for several years.
What I witnessed yesterday after my work out was disgusting and a major health issue for all male members using the restroom area.
The men's restroom has not been properly cleaned or sanitized for probably well over a month, or longer.
The mirror in the men's room was disgustingly filthy where I could barely see my reflection in the mirror.
The toilet area had used toilet paper on the floor and the sinks were heavily soiled.
Some of the TV's for viewing in the main workout area have been fuzzy for a few months and some of the equipment is in need of maintenance as the equipment squeaks and does not operate properly from lack of lubrication.
Still of right now, I am not recommending this location as a PF gym until management gets this place cleaned up.
UPDATE as of 8/22/24:
The men’s bathroom is a disgusting filthy mess still from three weeks ago. I think it was cleaned once or twice in the past three weeks.
The handicap stall with the double roll toilet paper dispenser are both empty. Could thing I checked before I used it.
One of the front staff was on his cell phone with head phones in both ears watching TV for over an hour. I doubt he could hear the phone ringing if any members called.
TV’s for viewing are still fuzzy and the equipment has not been serviced.
Sad state of affairs at PF on Saratoga Ave in San Jose, Ca, still!
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July 2024 by 777 777
Dirty, extremely crowded, broken machines, dirty smelly bathroom, cars get broken into in parking lot, staff just sits behind desk on their phones or has long conversations with friends when they should be cleaning, people slamming weights and blasting their music on their phones without earbuds. It's difficult to cancel your membership. You have to go in person or send a letter if for example if you moved or don't have time. People steal drinks from the cooler all the time because there are no employees watching and they don't care I guess. So if you only have 19 dollars to spend on a gym a month this gym is for you I guess. So that's one good thing.
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July 2024 by Roberto Lastra Molina
Don't enroll to this gym... They only care about making money, the equipment is not maintained? The place is very small and they allow to teenagers to come for free during summer, situation that makes impossible to workout because the places is packed with people everywhere, not taking care of the people who pays every month. It sucks.
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June 2024 by Opey Coulter
The bathroom were so dirty. So bad! Saw a girl wait at the front desk from 10 mins waiting on someone to come help her.
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June 2024 by Paul Lee
I re-registered and came back after a year. The nice facilities were still nice, but they were dirtier. The employees are just looking at their phones at the front desk (1am) and have no intention of refilling empty paper towels or even looking at members when they come in. Paper towels that were used without being cleaned are lying around here and there.
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June 2024 by todd felder
Place is absolutely disgusting. Staff does zero cleaning here. The men’s bathroom is so gross I can’t even begin to say everything I have seen in there. Here on business for a week and haven’t seen one thing change. Front doors are so dirty that should give you an idea of the level of no one cares here.
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June 2024 by James
Staff was nice and welcoming but the facility has this nasty dampness to it due to heat. No AC and an enormous ceiling fan that only kinda helps. Started sweating in 1st minute on treadmill. Felt dirty touching anything. Bathrooms had unflushed toilets, no hair dryer in locker room. Paper towel stations were missing disinfectant spray and I would have to walk to a further station to clean up. I wouldn't come back here. I've been to 2 other Planet Fitness locations that don't have these issues. Aside from nice staff, this location is pretty gross.
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June 2024 by Hatdog Silog
I’ll give it a two stars because the woman that I talked to earlier was kind and explained to me that electric scooters are not allowed. Two because where the hell am I supposed to park my scooter? Lmao. I regret signing up to this gym it’s not even a month since I was a member.
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June 2024 by karla
Previously I came as a guest, then I decided and paid my subscription but when I registered in the app I don't know why a location was set far away from mine, I was attending the Saratoga dirt, which is the one that is close to me and one day An employee told me that I couldn't come in because I didn't belong to that branch, he didn't even help me change or let me in on that occasion!
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June 2024 by armando vargas
Excellent
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May 2024 by Mickey Johnson
Terrible Arrangement, Machine need to be positioned better, so people can pass by comfortable and not have to get skinny in order to pass....
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May 2024 by Dickie Rengifo
I came to train today 04 28 2024 and received poor service from the receptionist named Elmer who did not want to tell me his other name. who rudely and conceitedly did not allow me entry, (I came in sandals) I understand the dress code, what I don't understand is why he refers to it in a conceited and rude way and why they let other members of the gym enter like that... since I always see them in sandals and that's why I decided to come like that today. I will withdraw my membership from this gym and leave 24/7
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May 2024 by reki
horrible staff members
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May 2024 by Oscar Martinez
Came to this PF since it’s close to work. Equipment is great, everything is clean. Members are awesome and friendly as well as the front desk staff. The reason it has a 1 star for me is the Manager. I used to work for commercial gyms as a Manager. I ALWAYS said “have a nice day” or greeted the members as they walked by. Even if they didn’t say it back or noticed me. She did not. As I walked out I said “have a great day!” With a smile on my face, the front desk worker made sure to say goodbye, she didn’t. Instead she looked away and with a scowl. Please, if you are the manager, be sure to be kind and courteous to ALL members. Especially for a gym chain that is supposed to stand for: fitness for all, all inclusive, safe fitness space and friendliness.