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June 2024 by Jagadeesh Rahul
Big pet store with amicable service. Went for pebbles and was easy to navigate and find products. Not that busy
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June 2024 by C. Gray
Great staff, extremely helpful and patient with both customers and their[often unruly] pets.
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June 2024 by Brad Fries
Staff always helpful and pleasant.
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June 2024 by Karen Leon Mozo
Good service
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May 2024 by Ana Cortez
Cashier didn’t seem happy to work there
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April 2024 by Willie R
I’ll give this place a one star because every single time that I call to get my dog an appointment for his nail trimming they never answer the phone are they always busy with something going on? I always go to Blossom Hill Petco and they take me in ASAP. So don’t waste your time on trying to call Petco off Cottle for a dog appointment, you’re just wasting your time.
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April 2024 by Usama DNA
Was turned away from the appointment for "ridiculous" reasons. Grooming attendants need an attitude check, no need to be disrespectful. Avoid this center if you don't want to be disrespected
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March 2024 by Carly L.
Now I remember why I stopped taking my dog to vetco.... Got an email from vetco promoting 20% off professional dental cleaning at participating vetco locations. Called them and asked if this promo would be honored even if their earliest appointment would go beyond the promotion expiration date. They said YES. So I booked an appointment for her wellness exam and dental check up to see if she qualifies for dental cleaning. The participating vetco with the promo is about an hour away from where I live, but the promo was too good to give up. A few days prior to the check up I had to reschedule because their doctor was sick, no big deal. Then they called to reschedule again because they booked me with a temp doctor and not their home doctor by accident... again no big deal. Just a slight annoyance. Day of actual appointment, they prescribed rabies and DAPP. They said her vaccines would be valid for 1 year. I had to reiterate that Koda is usually on 3 year vaccines and after some back and forth convincing, they finally agreed... without my prior knowledge of this they would've easily scammed me out of this and made Koda get these vaccines every year. They are the professionals, they should've noted this without me having to convince them. Then they quoted me for dental and I asked about the promo. In which the nurse said it's just for grooming. So again, I had to convince them it was for professional cleaning and show them my screen shots. Then they said they won't honor it since they are booked out for dental until July. I mentioned my discussion with the front desk and emphasized that the only reason I drove an hour to this location and changed Kodas vet to vetco was for this promotion. The manager dismissed me and just said they couldn't honor it. What a waste of time. Should've just stuck to my original vet clinic and saved myself the stress of multiple rebooking, 1 hour drive, convincing vaccine due dates, and all for a promotion they said they would honor but weren't even aware of the promo when I showed up and then denied me on the spot. The nurse and doctor were nice but definitely not worth the hassle just to be denied something that was told to me to be okay to begin with.
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March 2024 by Beatriz Quezada
If you LOVE your pets and do not appreciate gross service, this is for you......During one of the very heavy rains on exactly the evening of February 3rd, we ventured to this store to get food for these 2 loves of ours. The Nulo medal series dry cat food was tagged on sale "good thru Feb 3rd". At the register the discount did not reflect. The gentleman at the register got very defensive when I asked that the tag on the shelf read "good thru Feb 3rd" and THAT day was February 3rd. The cash register said "I don't know what you read, this is the price". My husband asked the "gentleman" to go to the shelf and see the tag for himself, when the "gentleman" came back he ripped the tag from the shelf and said "THIS ENDED YESTERDAY, THIS IS NOT GOOD TODAY, THIS ENDED at 1AM YESTERDAY Feb 2nd", he proceeded to tell us how different our perception of the world was in that we didn't understand English nor understood the sale price tag. The guy got more and more angry until he went from repetitive and unreasonable to offensive, once he couldn't explain the lie of the sale any more, he finished by saying "AND YOU KNOW WHAT? I DON'T HAVE TO SELL YOU THIS IF I DON'T WANT TO", he grabbed all of our loved ones food that we carefully had shopped for over 1/2 hr! and put it all behind the counter, so we took the humiliation and left the store. There were several other customers in line to pay who looked appalled!.
What was more surprising was that the lady on the register next to the cashier "gentleman" who appeared to be a manager, supported all his rude interaction, including "the sale ended yesterday - even though the sale tag read -good thru Feb 3rd".
Next we left and called the store a few minutes later, a "Stephanie" answered, we asked to speak w the store manager, we were put on hold, then again the same "Stephanie" person answered again faking to be the manager and faking to be a different person than the one who first answered the store phone, she (Stephanie again) stating to be the manager said we were very rude in the store and that it wasn't illegal for them to mistreat loyal customers. The manager's name is BTW Jaiden W.
We also reported this to the PETCO corporate team.
That same night....because our 2 loved ones had no food to eat that night (yes bad humans we are for not having food on time) drove to the other PETCO by Oakridge.....goodness! over there is a different beautiful world, the cash register guy (JESSE) was beyond helpful, even offering to bring the bags to the car in the middle of the storm, without even knowing yet the incident at this Cottle Rd location.
BTW, PETCo by Oakidge had a similar type of sale "good thru Feb 3rd" except they DID applied it at the register......because "good thru February 3rd" is good...in any language :)
We will never go back, would you shop there?
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March 2024 by Quintin Fitzhugh
They helped me with a great food choice. My dog loves it.
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March 2024 by Core D.
If you LOVE your pets and do not appreciate gross service, this is for you......During one of the very heavy rains on exactly the evening of February 3rd, we ventured to this store to get food for these 2 loves of ours. The Nulo medal series dry cat food was tagged on sale "good thru Feb 3rd". At the register the discount did not reflect. The gentleman at the register got very defensive when I asked that the tag on the shelf read "good thru Feb 3rd" and THAT day was February 3rd. The cash register said "I don't know what you read, this is the price". My husband asked the "gentleman" to go to the shelf and see the tag for himself, when the "gentleman" came back he ripped the tag from the shelf and said "THIS ENDED YESTERDAY, THIS IS NOT GOOD TODAY, THIS ENDED at 1AM YESTERDAY Feb 2nd", he proceeded to tell us how different our perception of the world was in that we didn't understand English nor understood the sale price tag. The guy got more and more angry until he went from repetitive and unreasonable to offensive, once he couldn't explain the lie of the sale any more, he finished by saying "AND YOU KNOW WHAT? I DON'T HAVE TO SELL YOU THIS IF I DON'T WANT TO", he grabbed all of our loved ones food that we carefully had shopped for over 1/2 hr! and put it all behind the counter, so we took the humiliation and left the store. There were several other customers in line to pay who looked appalled!. What was more surprising was that the lady on the register next to the cashier "gentleman" who appeared to be a manager, supported all his rude interaction, including "the sale ended yesterday - even though the sale tag read -good thru Feb 3rd". Next we left and called the store a few minutes later, a "Stephanie" answered, we asked to speak w the store manager, we were put on hold, then again the same "Stephanie" person answered again faking to be the manager and faking to be a different person than the one who first answered the store phone, she (Stephanie again) stating to be the manager said we were very rude in the store and that it wasn't illegal for them to mistreat loyal customers. The manager's name is BTW Jaiden W. We also reported this to the PETCO corporate team. That same night....because our 2 loved ones had no food to eat that night (yes bad humans we are for not having food on time) drove to the other PETCO by Oakridge.....goodness! over there is a different beautiful world, the cash register guy (JESSE) was beyond helpful, even offering to bring the bags to the car in the middle of the storm, without even knowing yet the incident at this Cottle Rd location. BTW, PETCo by Oakidge had a similar type of sale "good thru Feb 3rd" except they DID applied it at the register......because "good thru February 3rd" is good...in any language :) We will never go back, would you shop there?
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February 2024 by Ida J.
This review is only for the grooming department. About 1 month ago, I brought my puppy here for a wash/groom service. After 20 minutes they called me and said they couldn't handle my dog, as a safety concern (my dog is less than 40lbs). I was a bit shocked as that was the only place I had ever taken her for bath/grooming/nail cutting. When we went to get my puppy, they told me they will try again. Again, got the same phone call. Toke her back a few days later, there was no problem. Strange if you ask me. Fast forward this month, dog went to a 3 week training session, never been accused of biting anyone (i have 2 kids under 3 at home). Not even when she is eating does she growl if you touch her. I made another appointment for 12pm on 2/18/2024, after 45 minutes they call and tell me that my dog is aggressive and is trying to bite. Then they blame it on anxiety because the weekend is their busiest time. How is it, the 3 weeks my dog was at boarding school training not one time they told me she tried to bite, even when they gave her a bath. Petco, do a better job and hire people that actually want to work not just call and blame your dog.
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February 2024 by Susan L.
For the most part this Petco will have what I need. Customer service isn't the best, but I go here because it's convenient. Please teach your staff that an item that's on sale by Petco does NOT include the price savings from a manufacturer's coupon. Still questioning why my coupon wouldn't be scanned, but you guys took it from me anyway. The extra savings would have been nice, but the rush to hurry me along made me feel unwelcome.
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February 2024 by Regulus Teotico
I purchased a dog bed on this day. I brought up to the register a large red bed that had been marked on clearance for $44.99. When I brought it to the register it turned out it was priced incorrectly. So I returned it to the shelf and purchased another bed. I recommended to the cashier that the price tag be removed from the shelf because it’s misleading. He didn’t seem concerned and told me it wasn’t his job to price items.
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January 2024 by Yuri Gonzalez
Everyone was super nice and explained everything very well that I felt comfortable taking my dog to there clinic
