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October 2024 by Peggy Aoki
Super friendly staff, good prices and a very convenient pet wash.
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October 2024 by Eric Esparza
Good place. Staff was super helpful. I had been there once before but couldn't find some things and they were quick to notice and help as I walked around looking.
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October 2024 by Tansy Xu
Felicia is one of the kindest, compassionate and helpful I’ve ever met. She truly cares about the animals. This store is lucky to have her. Thank you Felicia!
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September 2024 by Наталья Мандрика
Great store. Good assortment. The store team is always friendly, greets and sees you off with a smile, and provides professional advice?
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September 2024 by Corey Savio
They have a great self wash dog station setup. We take our pups there frequently - highly recommend
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September 2024 by Ruby Zhu
Great variety of food selection! Got some chicken heart and herring here. Very well maintained, clean and tidy even given there is a pet self wash service.
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June 2024 by Goddess TT
Always has what we need at this store.
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April 2024 by Adrienne Cherie Ricker
We frequent this store to use the self serve dog wash. You purchase tokens that you then put in the dog wash to start the water and air. Wish the machines just took credit cards instead of having to remember to bring the token pouch.Treats are pretty expensive here even with the big 3 get one free.They don't carry big brand labels, only grain free, raw and/or alternative diets.
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April 2024 by kate a
Top-notch customer service. Many products are buy 3 get 4th free which is now available online. They often have kitten adoptions on Saturdays — they are absolutely adorable.
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March 2024 by victor ramirez
Pet wash is great but the water nozzle does not work as it should. Only spraying little water for a Shepard husky doesn't allow me to wash out the soap.
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March 2024 by Taegh Sokhey
Amazing selection of great products at this pet food express. Dog absolutely loves this place.
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March 2024 by Joc Joc
I recently visited Pet Food Express with a heavy heart to return a food item following the passing of my beloved dog. What should have been a simple transaction turned into a disheartening encounter due to the lack of compassion displaved by the manager on duty, Jeanette.From the outset, I must commend Julius, the cashier, for his kindness and assistance during the return process. Despite the difficult circumstances, Julius showed empathy and understanding, which provided Some comfort during a challenging time.However, any solace I felt quickly dissipated upon interacting with Jeanette. When I explained my reason for returning the food- a painful reminder of my dog's recent passing Jeanette's response was shockingly cold and devoid of sympathy. Rather than offering comfort or understanding, she seemed indifferent to my grief, dismissing my emotional state with callous indifference.What struck me most was Jeanette's response to my inquiry about the gift card associated with the purchase. Given my circumstances, I explained that I could no longer use the gift card as intended.Instead of offering a solution or showing empathy, Jeanette suggested that I simply take the gift card and deal with it on my own. This lack of consideration for my situation was profoundly hurtful and left me feeling utterly dehumanized.As someone who works in a field that revolves around caring for pets and their owners, I expected Jeanette to demonstrate at least a modicum of compassion. However, her actions reflected a startling lack of empathy and understanding, making an already difficult situation even more distressing.in times of grief, small acts of kindness and understanding can make a world of difference. Unfortunately, Jeanette's behavior served as a stark reminder that not everyone possesses the basic empathy requiredto connect with others on a human level.[urge Pet Food Express to not only reevaluate their customer service protocols but also to provide additional training in empathy and compassion for their staff, particularly those in managerial positions like Jeanette. No pet owner should have to endure such inhumane treatment, especially during moments of profound sadness and loss.In conclusion, while Julius demonstrated exemplary customer service, Jeanette's lack of empathy and compassion left a lasting impression of disappointment and dismay. Pet Food Express has much room for improvement in fostering a culture of kindness and understanding towards their customers, especially during times of vulnerability and grief.
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February 2024 by Michael C
Nice clean store, good selection and wonderful employees. The prices of everything are crazy high.
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February 2024 by S
Great store with pet supplies and self service pet wash. $18 for a pet wash. They provide 3 different shampoos, a commercial blow dryer, aprons and treats for your pet. They take walk-ins too. They have a buy 3 get one free wash deal as well. The staff are very polite, helpful and quick to respond. They do have a weighing scale as a bonus. It’s a great place altogether.
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January 2024 by Korina Chayrez
Omg! They have a dog washing station. Food selection is good. I just wish they had the furry cow ear or rabbit options as well. Otherwise, good spot for picking up the essentials.
