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February 2024 by Sean “Doren” Tanner
I have never had as hard a time doing literally anything with any business as I have with patelco. If I could give zero stars I would.
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January 2024 by Meron Asrat
I have been experienced a very positive experience recently at patelco at cherry ave. I have been other banks for 5yrs but make it so hard to get car or personal loan. I was looking car loan for financing, I met Kristen Reyes,she have been So supportive, with a great postive energy and expert on her job from the start of fill out my applications until getting approved and throughout the process of having free checking and saving accounts. Also she gave me more helpful resources and information as a result I can able to open free checking account which I never had an idea of the existence of free checking and saving accounts. The service in patelco is super fast service. They processed my car loan application and personal loan in few hrs.the agents over the phone, email, text and in-person, they are super fast to respond, very professional best problem solver to issues. I highly recommend patelco.Thank you for the great job!
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July 2023 by Cruz G.
I am very impressed with the assistance provided by Esmeralda and Julian. I walked in to inquire about loans but was hesitant since I've had bad experiences at other banks. I had many questions that the representatives were able to address with ease and patience to ensure I understood in order to make the best decision. Thanks to Esmeralda and Julian for your exceptional service!
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May 2023 by Rudy Q.
Katherine and her team went above and beyond to assist me with everything I needed! Very professional, patient and kind! 10/10 Would definitely recommend!
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January 2023 by k. s.
There was a security breach at my work and my banking information was exposed on the black web. When someone tried to drain my checking account, a manager from the Dublin headquarters immediately called me because - based on my account history - the transaction was out of character for me. She advised me to go to my nearest branch and gave me clear instructions on what to. Never have I received such personalized, 5-star, A-game customer service. She was genuinely concerned about me and my account, as though I was one her family members. I arrived at the Cherry Avenue branch less than a hour before closing. With rapid fire speed, the teller and on-duty manager bent over backwards to help me to get the compromised account closed and a new one opened. This all happened on 8/30/22 - right before I left on a trip for Labor Day weekend. I was so stressed out and was on the verge of tears when I got there but left smiling and calm. I want to emphasize that the Cherry Avenue branch and the manager from the Dublin headquarters treated me like family. Through their meticulous review of my account, concern and kindness, they showed they care about my money as much as I do, if not more. Never has a bank treated me so well. If you want proof that there are good people in this world who take care of their customers, do your banking with them.
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December 2022 by Natalie B.
I usually don't do reviews but I wanted to say that this afternoon when I stoped at Petelco Esmeralda Garcia was so helpful and went above and beyond with great customer service skills and professionalism. I definitely recommend going with her for all your needs.
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June 2022 by FRIDA DELEON
(Translated by Google) Very friendly and fast service.(Original)Muy amablesnu rapido servicio.
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June 2022 by Adrienne L.
Today I went in to hopefully get some online help linking two accounts together and Beatriz was so very helpful!! I forgot my password so she helped me reset that, and got me pointed in the right direction with my other problems!! Thank you so very much for making my day so much easier!!
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May 2022 by RiveraI 92
I highly recommend this Credit union branch!! My current credit union changed names and have been very unhappy with certain changes and major inconvenience it has caused. The branch was very clean and organized. The two ladies working in the front were also very nice and the one that helped me explained the process of the application. Within a few minutes, Beatriz reached out and went over my options. She was very profession and polite. I’m happy to say I’m now a Patelco member and opened up a checking, 2 savings accounts and a credit card. Beatriz, I appreciate all your hard work. Switching credit unions, was a little scary since I’ve been with my current one for over 11years. I’m very happy this will be my home branch moving forward.
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May 2022 by Cool K.
Does Patelco train their employee at all?? I went in for deposit and the old lady with white head deposit in wrong account!! This is not the first time she did this mistake. After her mistake she is rude and not saying sorry So stupid lady! I got mad. Please this is my money I don't want stupid people working with my money!!
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March 2022 by Mag Z.
I had one of my best experiences in banking right here at Patelco. And honestly I did not expect such a professional and amazing services. It was my first time working with them and I can say it was way better that my other banks I'm working with. I defiantly recommend them to you all. Very clean quite organized bank And so lovely people with best customer service They worked with me every step .. The lady I started my loan with was super lovely . She helped my through all my application with no issue . It was so easy working with her. Here name is Esmeralda .I really appreciate her .. and all the staff really. Also the manger of the branch ms Beatrice is awesome . She's so lovely and friendly and very knowledgeable . So happy to know them. Beautiful vibe in this location and I was super comfortable and happy to be there:)) I don't know how to thank them for making a good experience for me in banking system.. I was a little worry before going with them but I did the right thing for sure. God bless you all And thank you all ... Maryam
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March 2022 by Blanca De Haro
I love this Branch, great Customer Service. I really appreciate Jose's Help with all the process. I Highly recommend Patelco Credit Union.
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March 2022 by Pradeep K.
Great branch, very helpful staff. I met with Daisy today for a wire transfer support and she was super helpful. She ordered a new checkbook for me and also printed me some checks for immediate use. Love it!
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March 2022 by Cerene D.
Daisy was so helpful! I been waiting for my card for 3 months and she was able to spot the problem and expedite it. Thanks for being awesome daisy!!!
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January 2022 by Cecilia V.
I recently went into the branch to get an auto loan I was assisted by Esmeralda. She did a great job answering all my questions, concerns, while giving me great customer service.
