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March 2024 by Mala F.
Our cashier Tanya was extremely helpful. Not only that but she greeted us with a smile and had a very uplifting and happy energy that made our hectic shopping errands for my 25th birthday easy. She really is the type of person that makes you respect those in customer service! Thanks again Tanya for one of the most memorable experiences I've had at this store!
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February 2024 by Jimmy Brown
Average party store. Decent selection, but service could be better.
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February 2024 by Anthony T.
If I could give 0 star. I would. My experience here was beyond terrible. I came at 11:25am to pick up my order. I got forks, plates and some balloons. First walking in, there were parents and children all standing around waiting for their order to be completed. 3 girls working, all of them were gossiping and talking about who know what the heck. But so much cussing was coming out. I don't understand how this is allowed at a children store.. taking their sweet time just cussing up a storm. Okay whatever, I'm just here for my stuff and I'm dip. The girl that help me, I apologize for anyone reading this.. she was pretty slow.. I said, I had pick up an online order. She only got me my forks and plates and said that's it.. hmm I said no I got balloons also and gave her confirmation number. She still tried to push that I didn't order balloons and ARGUED that was everything on my receipt. At this point I'm annoyed. She calls the manager which was the girl next to her that was cussing the most. Wow, super poor customer service and worst professionalism I ever experienced. She got upset and instead of apologizing to me for the miscommunication or inconvenience. She said, you're order isn't ready cause you're here early. LMFAO, girl.. you are not fit for this job. Just to air some balloons.. cmon are you joking me right now. My pick up time was 11:30am and it was 11:35am. So freaking crazy. Instead of admitting they messed up. She insisted to turn the table on me to make it seem like I was wrong.. when in fact, they gave me my order at the counter and told me everything was there. Forks and plates but didn't have my balloons ready then told me I didn't order any. Manager finally check my order online and told me I'm early when I came on time. I came at 11:25. Spent 7-8 mins trying to talk to a girl with no common sense telling her she got my order wrong, just to be told I'm early for order which is actually 5 mins past the "order time". Took another 15 mins to get my order ready. Don't recommend this place to anyone. Please stay away. I'm pre warning you all. Girls using profanity at the counter in front of parents and children. Someone needs to come check this place out in corporate.
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February 2024 by Nick Rodriguez
Everything you could ever imagine and more for a party
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January 2024 by Kristynn Sarmiento
Bought new year item that were on sale that can be used for graduation. 50% off deal. They still had lots of Christmas stuff also on sale.
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January 2024 by Sandy Mansour
Really clean and organised. I was able to find everything I want for the gender reveal party I’m hosting and it was last minute
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January 2024 by Karen R.
The employee was SO nice! I didn't get her name but it was the older lady at the register. Very caring and went out of her way to answer any questions or concerns! Will def be coming back to this Party City!
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December 2023 by Gerardo R.
TO THE OWNER OF PARTY CITY - Under performer Manager - "Jazmin" (afternoon manager ) I went you your store to pick up a Birthday ballon that I ordered in advance. 1) The Ballon was not ready . They told me they had some employees in training and maybe that is why ... 2) The employee called the manager Jazmin and both found my ballon with my name and number. I was happy till they told me that I couldn't get it ibecasue I didn't have a my paper ticket. I told them that according to the cashier I supposed to get an email confirmation that I never got so I was expecting to show my ID and phone number which could be enough for both but she REJECTE THEM saying "sorry there is nothing I can do for you " with a little smile. She said NO , you need to come back in person tomorrow , with your ID and your paper receipt if not then there is nothing I can do for you . !!!! .. really ??? I had a bag full of party items to buy and she was argue for a simple balloon !!! Is she ok??? Does she think I am in the store buying a lot of items and stole a 7 year old birthday balloon or what ??? Due to this unrespectful customer treatment, I decided to CANCEL ALL MY NEW PURCHASE on the spot and walk to TARGET to try to find a solution for my daughter's bitthday !!! . DEAR ONWER(S) OF PARTY CITY : This is not about money , this is not about being rude to employees BUT honestly , I suggest you to monitor this employee that doesn't have the mindset of a customer satisfaction. If we all customers trust on Party city as THE place to prepare a great memory for the ones we love .. this manager is creating problems to your customers !!! I honestly write this review because if you want to keep a good and profit business the last thing you need is employees like this in charge of your investment. At some point very unrespectul , she asked me to speak with the manager in the morning !!
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November 2023 by William Wu
Lined up 3rd in line. Waited 10 minutes. Was 2nd in line. Waited 10 minutes. Left. 4 people behind the checkout counter doing who knows what. Only 1 person in process of "checking out" but really just wondering what was going on with their simple transaction.
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November 2023 by Michael Brown
Party City is a very clean and organized store that's easy to navigate and shop at for parties. It has a fairly good selection of generic party supplies - not ideal if you want higher quality supplies or unique items.
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October 2023 by Kyle P.
I've stopped in a few times to pick up Halloween supplies. The store can get a little busy, but it's to be expected this time of year. The candy selection is good, and staff were friendly.
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October 2023 by Gale
I ordered inflated balloons there just yesterday, and paid extra for hi-float treatment to make them live longer. Some balloons died next morning. I don’t believe they were treated properly. A cashier didn’t answer our questions clearly. They spent 1 hour to inflate 15 balloons. I would choose another place next time.
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October 2023 by Liudmila S.
The service is terrible in this store. I was about to give a one star. I waited for my order more then one hour and so, it was not ready. Finally, a shift change came and an another guy solved the problem in 15 minutes. So I give it a three stars.
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September 2023 by Bharath Ramesh
If I could would give this place negative stars. They didn't have the balloons ready at promised time. Then I had to wait another 45 minutes before they filled the balloons. Awful service, will not do business with them again.
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August 2023 by Kevin H.
Yikes. Unfortunately, the attitude here is not friendly Asked an employee for help multiple times and they literally just looked at me and ignored me. Then someone pops up out of the corner, I can help you. Over here, what do you need? Just super abrasive and rude. It's not that serious, it's a party store.