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July 2024 by Stephen Dunn
Nice folks
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May 2024 by S Ahmadi
Worst store Manager in the area. Go to another oreilly or autozone across the street.
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May 2024 by Salim Ali Khan
Mike sets a bad example of how to deal with customers. I checked in to return a scratch eraser kit that didn’t do its job as advertised on the product. He looks at the packaging and says he cannot return a half used bottle while we had taken maybe a few drops or so at max from it to rub the scratch and it didn’t work so we shut it right there to return it.
Instead of stating plain and simple that the scratch eraser kit cannot be returned he goes on stating that he cannot return half used bottles. When I confront him on that he switches gears and says the rag/towel in the eraser kit is dirty (because as specified on the product usage you got to rub the scratch with it and it obviously will not leave it clean.) and thus he cannot return it. I followed it with that sounds a better explanation to say why you couldn’t return it and he gets confrontational stating that he cannot return it at all.
I know times are tough with the stores and economy but the way you behave with your customers shouldn’t really be influenced by that.
Maybe he was having not that great a day and this return would have really hurt the store.
Hopefully it gets better next time!!!
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February 2024 by Patty C.
Horrible customer service from the first person you encounter to High top Management- first they gave the wrong battery (twice), argued with me because that's what they have in their computer system- and after burning my car , I went all the top to management and absolutely no one wanted to take responsibility. Very disappointing and the treatment they gave me was the worst experience I have experienced in my life. I have never been back and never will. Thank God for Auto Zone.
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February 2024 by Kimberly H Iwamoto
My first time try to buy the window wipe here .
Service is excellent here , they can help you find the item for you and changed for you !
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January 2024 by Kimberly Iwamoto
My first time try to buy the window wipe here .Service is excellent here , they can help you find the item for you and changed for you !
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December 2023 by Robert S.
Their customer service for an auto parts store was actually really damn good. I just needed a couple jugs of windshield washer fluid, and was driving by so I stopped in. I was immediately greeted, by the two staff members who seemed engaged with the store, they checked in with me but I already knew what I needed. I've come here in the past for stuff and have always had a positive experience (2nd closest location to my house). They have always been eager to help - I think I needed oil last time, but the one I was looking for was out. They dropped what they were doing to dig into another box to find me what I was looking for. Most OReilly locations in my experience are actually pretty decent (like the one on blossom hill) but the staff here really stands out. Other chains like the one across the street... not so much.
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November 2023 by michael higley
They had my part and it worked. Cute person helped
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November 2023 by Jose Posadas
I found the part l was looking
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September 2023 by Juliana Sipperli
Very helpful and got what I needed. Thank you
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September 2023 by Dave Lobach
I was looking for gasket material for a gasket for my lawnmower. They no longer have a roll you can buy a few inches from. It was pre-packaged choices only. Things are changing...
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August 2023 by Denise L.
The workers here are really friendly and helpful. I also appreciate I can drop off used oil and filters here at ease!
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August 2023 by Lenny Duque
I dont always go to this particular location when I was getting worked on on my vehicle nearby. So I was going there quite frequently this week. Not once did I have to wait in line always well staffed and well informed
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July 2023 by Dale McNamara
They didn't have what I was looking for
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May 2023 by David Parrott
The staff was very helpful in finding right parts
