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January 2024 by maor levy
I came in with my son to buy some more uniform for school. And the place was organized and the workers in here are very kind.
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January 2024 by Carol Plummer
Very busy
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January 2024 by diana arroyo
Good service ?
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November 2023 by Rajagopal A
The manager here is very mean and rude. I needed to have a size checked at the back-store. She plainly stated 'I have no time now. come back later'. I found a mannequin having the same size and I requested the manager for the help. I got the same reply 'I have no time now. come back later'. it was button-shirt but buttons were not on for the mannequin. how hard to remove it!!. it seems she doesn't care about how the customers feel. very unprofessional. Seems like she hates her job.
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November 2023 by Tiffany G.
Service here was pretty sad. Let me first say that the cashier was very nice. The "manager" on duty, however, was rude and dismissive. My sister-in-law and I went to the store to return an item that was ordered online. The Old Navy website says that items ordered online can be returned within "30 days from DELIVERY DATE". Saturday was day 29 so we knew we had to get over to the store. Upon requesting the return to be processed, the employees said that the manager used the order date to calculate the return by date. We asked to speak to the manager, Alondra, who reiterated that it was 30 days from the order date. I showed her the website and it clearly says, "30 days from delivery date..." She pulled up a picture on her phone, "from corporate", that she says states to use the order date. (Not that she actually gave us any time to focus on the pic or read what it actually said.). She proceeds to say that she goes by what she has on her phone "but" she would do a 1-time exception, but only for store credit. My sister-in-law and I, both, said that she should contact corporate. Corporate should either update the website or update the information that they provide to their managers regarding the return policy. She then grunted, looked at us dismissively and walked away!! WTF!! After she walked away, the cashier (I wish I could remember her name!) then sheepishly apologized. She said that she understood why we were questioning the policy because she read what it said as I was showing it to the manager. Next time, I'll drive the extra time to go to the Valley Fair location.
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September 2023 by Esther Lee
I am extremely unhappy with the service, or should I say lack of service I received at the store in Sunday, 8/27/23 at 7:35pm. I specifically looked up what time the old navy store in Oakridge will lose before heading there thinking I can make it to the advertised 8pm closing. But no, when I walked in, they told me it was closed even though the gates were still up.As you can imagine, being turned away at 7:35 when it clearly said 8pm was very disappointing. I only had a few things to return. When I walked in, I was quickly stopped by the girl working the front (the greeter). She said, she thinks it’s a new policy. I show her the 8pm on my phone. She calls her manager. Manager refuses. Says her registers are closing. Then I asked closed or closing. Of course she said closed and that they are “now” aligning with the mall hours. I honestly just think it’s a bunch of kids working there that want to take off early. If that really is the case, why not change the online hours and close the gate?If you are wondering why retail is failing and people are moving towards online shopping, this is a prime example. Who wants to go to the mall and deal with this kind of attitude from a bunch of kids. I’m not stupid. I clearly did my research before coming. I also worked at old navy as a teen and have fond memories of it being my first job. I can’t believe it’s now like this.I’m upset. Mainly because now I’m inconvenienced. I have to come back again and deal again with the rude service because I bought something that didn’t work out. After that, it’ll probably be my last time shopping in that store.
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September 2023 by Kayla Chen
Perfect jeans for tall girls! A lot of cozy/comfort clothing!
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August 2023 by Esther L.
I am extremely unhappy with the service, or should I say lack of service I received at the store in Sunday, 8/27/23 at 7:35pm. I specifically looked up what time the old navy store in Oakridge will lose before heading there thinking I can make it to the advertised 8pm closing. But no, when I walked in, they told me it was closed even though the gates were still up. As you can imagine, being turned away at 7:35 when it clearly said 8pm was very disappointing. I only had a few things to return. When I walked in, I was quickly stopped by the girl working the front (the greeter). She said, she thinks it's a new policy. I show her the 8pm on my phone. She calls her manager. Manager refuses. Says her registers are closing. Then I asked closed or closing. Of course she said closed and that they are "now" aligning with the mall hours. I honestly just think it's a bunch of kids working there that want to take off early. If that really is the case, why not change the online hours and close the gate? If you are wondering why retail is failing and people are moving towards online shopping, this is a prime example. Who wants to go to the mall and deal with this kind of attitude from a bunch of kids. I'm not stupid. I clearly did my research before coming. I also worked at old navy as a teen and have fond memories of it being my first job. I can't believe it's now like this. I'm upset. Mainly because now I'm inconvenienced. I have to come back again and deal again with the rude service because I bought something that didn't work out. After that, it'll probably be my last time shopping in that store. I want all to know. I will post this everywhere I can.
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August 2023 by Fae LeDawson
Helpful staff and a very wide selection of clothes and clearance!
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August 2023 by Andrew “Fae” LD
Helpful staff and a very wide selection of clothes and clearance!
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July 2023 by Goli J
It is nice and quiet in the mornings , they have a good selection.
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July 2023 by Monty Holzworth
We had a great time shopping there today. There were a lot of sales and we found some good deals. Lots of fun. Summer shirts and shorts to be had right now!
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May 2023 by Corrie G.
Store was clean, great sales before Mother's Day, service was great and personable which you don't find often around here. It was a nice change of pace! I found several new pairs of shorts, jeans, some summer tops too! I'm happy with my purchase and do recommend!
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April 2023 by Moubachir Silicon Valley
Very bad store. The cassier or the manager Elandra was very mean and helpful for a return request. I was trying to explain that I received a wrong item. The manager of the store ? tried everything to make it hard. She asked me to call the customer service where I spend hours waiting to address my request. I don’t recommend this store at all and specially people working at this store. Maybe it needs a cleanup! I am not going to buy anything from Old Navy!
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March 2023 by Candy Rosas
The jeans at old navy are great have the streatch waistband so they your waist
