-
March 2024 by Jay T.
I've purchased a new Yamaha C2X from this store and the experience has been fantastic. Buying a new piano is a huge investment so we were quite nervous. Thankfully we met Ann in the store. She is extremely friendly and helpful. She made the purchasing process stress-free and easy to understand. She gave us complete freedom to explore in the showroom, giving helpful advice and not pressuring us at all. After we placed the order, Ann has been very responsive and kept us up to date on the progress. (Which we really appreciate because it takes a while to make a piano and ship to the US.) We can truly feel that Ann and this store values their customers and want them to feel welcomed and at ease. Highly recommended!
-
February 2024 by Patti Selan
Excellent piano store. I've purchased 3 Yamaha pianos and sold back 2 of them over the past years with great results. The managers and staff are friendly, knowledgeable, and low-key; no high pressure sales culture, and you're free to wander around and play and try out pianos to your heart's content.
-
January 2024 by blazing world
Book an appointment? I just wanna play a piano. Not the way to run a store.
-
October 2023 by Koosha Mahmoodieh
We bought our piano from this store. The owner was very attentive and helpful with tips and whatnot.In addition, my son takes a piano class with Ms. Michelle on the 2nd floor of the store. She is very kind and patient.
-
June 2023 by A. P.
Bought a C1xTA2 Yamaha piano here from Ann. She was very responsive, easy to work with, and helpful. The delivery was smooth, and the piano sounds great.
-
June 2023 by papaya
Visit this store for several times, it’s the dealer for Yamaha. Usually during the weekend, there are many customers but there’s only one or two staffs can help. Most piano are available for playing so I don’t mind spend some time waiting for the staff. Ann is really friendly, she introduces me different pianos and shares stories. I would recommend people come here if you’re looking for Yamaha piano.
-
April 2023 by Daniel White
Browsing NOT allowed. Make sure you make an appointment first! Else, you’ll be abruptly escorted out and told to go elsewhere. Geez, glad to see their business is booming!
-
December 2022 by Jen
Was just there and Ann wasted my time; should've gone to SF or other locations.So the model I wanted was just got sold according to her. I asked alternatives for similar models and she kept one asking "What you want, what you want?"I gave her my phone number so she can call me when the model is available and when I asked her the price, she could've just said the price but said " you write down, I give you pen."Haven't seen this rude person in a long while.While in the store, I noticed over-priced used pianos including the brands that I checked out new yesterday. Buy new elsewhere if you were to buy used here.
-
September 2022 by Tasha S.
Amazing showroom with plenty of models on the floor. If you're undecided - this is the place for you! Extremely helpful, not pushy staff and wonderful shopping experience. Ann is so sweet and helpful - couldn't recommend this showroom more!
-
July 2022 by Holly N.
We were in the market for a piano for our kids and really had no idea where to start. We contacted several places before coming to Music Exchange but really felt overwhelmed with all the different options and the pushiness of the other previous sales people we contacted. Ulysses was knowledgeable, friendly, and patient; he took the time to listen to us and provided us with relevant information to make our purchase. We are very happy with our purchase and will definitely return when we're ready for an upgrade.
-
July 2022 by Rohey Livne
Very nice and helpful staff. Amazing selection of Yamaha pianos.
-
June 2022 by Bo P.
We wanted to purchase a piano for our son, but we don't have any knowledge about pianos. Our friends recommended this place, and we called them to schedule a visit. Ulysses was there to help us. He showed us different types of pianos from lower to higher price and introduced all types of different features for each one, how their keys work differently and sound differently etc. He also show cased us the silence features and the smart pianist app. Apart from the professional knowledge Ulysses taught us, what I appreciate it about this experience, was he never pressured us for upsell or anything. He let us took our time take a look and make our decisions. My son also had a great time there trying different pianos! We eventually landed on a YAMAHA GB1K (and it's awesome!). The delivery was fast (2 days after we place the order), and the delivery guys were professional too! Highly recommend this place to all people who are trying to get a piano!
-
April 2022 by Jaycie N.
I'm recently purchased a upright Yamaha YUS5 with Music Exchange. I don't have any experience about piano and I want a good one for my 9 years old daughter, so I'm pretty nervous going to purchase one. But I'm super glad that I've came to the right place and met a very expert person like Uly! He's such a nice and helpful sale rep. He was so patient with me and cleared all my concerns that I had before. My piano was arrived so fast! Uly worked super hard and fast to help us finance our piano with 12 months with no interests! So if you're happen to look for one that meet all your expectations, come to Music Exchange and ask for Uly! He's the man!!
-
March 2022 by Lowell Parsons
After some miscommunication toward the start, the group assisted me with addressing the reverberation issue expertly. Thank you kindly!
-
March 2022 by Guanhua C.
A great store! Found the perfect U3-silent piano. Ann is really helpful.
