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June 2023 by Skully P.
Long ago I learned my lesson with this place. They are out of control when it comes to repair work costs. So many problems with this place. Just don't go here. All the bad reviews you see are the truth ! I would have been better off going to Tec Equipment in South San Francisco who has always been there for me and never ripped me off
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April 2023 by Christopher McCullough
Man these guys are great. To my surprise they saved myself and my customer some money today in the service department. Highly recommend them. I have used union city monarch for a couple years now and San Jose location a couple times. Both are solid.
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January 2023 by 龍大金
The guy and lady at the front desk were very professional during my first visit. Another guy who was doing the vehicle inspection was also very polite.
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January 2023 by Denise O.
A friend told me about this place. So much easier to rent a truck for the day than U-Haul or Ryder. The staff could not have been friendlier or more helpful. I will definitely be using this place again.
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November 2022 by Timothy C
I have had my new NPR for over a year and had time to break it in. Monarch delivered a great truck. I bought from Texas and had it my dump truck shipped to Spring TX for my landscaping. It was expensive because prices have really gone up since before covd, but it's worth it. Ask for Bob when you're ready. He's a great sales rep and I especially appreciate Dinh who made sure all the T's were crossed and the I's dotted. Thank you Monarch team.
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October 2022 by safa skywalker
Worst Service I have taken in the U.S.A. There is no email confirmation for your appointment and they give you 15 days later the soonest time. Isuzu should do some thing on it because my next truck wil most probably be a Ford.
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August 2022 by Richard K.
My company rent a truck and it work super good, no issues at all. I'll definitely come back for my next rental
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July 2022 by Luis C.
Fast and easy service at the Union City location. The truck was in good condition and performed as expected.
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July 2022 by Angela Chrisler
Was discouraged by recent service received.Service manager reached out to me, resolved my issue.They made a concerted effort to provide the level of service that Monarch has provided us in the past. Thank you!
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May 2022 by Aziz A.
Very friendly and helpful staff. Strongly recommended for sure. Also new vehicles are available
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April 2022 by Nelson Zambrana
The first person that ansered the phone just said Hello. I asked it was Monarch and they said yes. I asked for parts. Told the parts person I was looking for a Fleetguard number. They said They work on Hino and Isuzu. I asked if they could run the PN through a cross reference and he repeatedl "HINO AND ISUZU. I asked again if they could run it through a cross reference (the brand of the filter didn't matter to me). He raised his voice and repeated HINO and ISUZU as if i didn't hear him the first two times. I gave him my two cents and hung up.
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March 2022 by Mario G.
Excellent service we gave a couple of trucks and they always help us in a tremendous way thank you Monarch service Team you guys Rock.
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March 2022 by Jesse H.
Great customer service. Had the truck we needed. Great rates look forward to working with the Union city folx. Thanks Cristina C. For all your help and explaining the rental process. Will be back
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March 2022 by Anthony Flores I.
Monarch was the only company in the Bay that had the truck I needed in order to operate my business. Called up and they said they'd have it ready for me which they did. At the beginning of every week they would call and let me know they were running my cards which is greatly appreciated. Thank you to the entire staff for making this experience a lot easier and a lot more pleasant than I thought it would be.
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December 2021 by Destin King
Best place ever
