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September 2024 by Afton Versteegh
Richard my sales representative was outstanding, from start to finish and beyond my purchase he not only demonstrated excellent customer service skills but a genuine care for doing right by people and the business. He has gained a client for life and I will be recommending him to my friends, colleagues and family.
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September 2024 by Davide Jeon
I recommend everyone to Richard Zaragoza. Scheduled a meeting with him and Richard came prepared with a few cars he had in mind for me. Was very clear in giving me descriptions about the car and was very mindful with his word choices. I could tell he prioritized in making you feel comfortable at the car dealership by offering water and engaging into personal conversations too. He is a hustler and a hard worker. I recommend him to everyone.
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September 2024 by Raquel Gagliardo
The service rep was helpful and clearly explained the options. The service was completed in the time promised.
The only issue was that I was asked if I wanted a complimentary car wash and they made it a point to explain it would just be a quick wash which I was fine with but when I received my car it had not been washed at all, not even a wipe down. I could tell because my car has a layer of dust and even a quick car wash would have removed some of that. Don't offer something if you are not going to even attempt to do it.
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September 2024 by Gary Kolegraff
Dear Steven's Creek Chevrolet,
I wanted to take a moment to express my deepest gratitude for the exceptional service I recently received at your dealership for my 2006 HHR. From the moment I arrived, the professionalism and dedication of your staff were evident, but one individual truly stood out—Mr. Louis Cabrera.
Mr. Cabrera went above and beyond the call of duty to ensure my experience was seamless, efficient, and stress-free. His level of care and attention to detail was remarkable, and he handled every aspect of the service with expertise and genuine concern. Whether it was thoroughly explaining the necessary repairs or providing timely updates throughout the process, Mr. Cabrera’s commitment to customer satisfaction was unwavering.
In today’s world, exceptional customer service can be hard to come by, but Mr. Cabrera exemplifies what it means to deliver outstanding care. He made sure that I not only understood the service my vehicle required but also felt confident and assured that my car was in the best hands possible. It’s rare to meet someone who treats their work as more than just a job, and that dedication was clear in every interaction I had with him.
Thanks to Mr. Cabrera and the entire team at Steven's Creek Chevrolet, I left feeling not only satisfied with the service but genuinely grateful for the attention and professionalism shown to me. It’s experiences like these that build long-term trust, and I can confidently say I will continue to bring my vehicle to your dealership for any future needs.
Please extend my sincerest thanks to Mr. Cabrera for his exceptional service. I hope his hard work is recognized and appreciated as much as I appreciate his efforts. It’s individuals like him that make Steven's Creek Chevrolet stand out as a leader in customer care.
Warm regards,
Gary Kolegraff
Customer
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September 2024 by Christopher Mendoza
Very unhappy with the service. Dropped off my vehicle first thing in the morning for a standard service. Didn’t get to it until the afternoon when it was too late to complete the service, didn’t offer a rental car since mine had to stay overnight. As part of the service, they didn’t mention any issues with suspension or alignment but when I took my car in for a small tire patch, they couldn’t do it because the cupping on the tires was so bad. Incredibly disappointing.
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September 2024 by Patrick Shane
Brought my Silverado in for service 2 months ago and still waiting. Service department is the worst I’ve ever experienced. Been a loyal GM customer for years and they have made me aware it’s time for change. Service department needs to be addressed.
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September 2024 by dirtyerng
Jesika, was Friendly and very professional, answered all my questions , and was quick to let me know when my service was completed.
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September 2024 by Peter Sanchez
I am waiting for my windshield wiper to be replaced. I purchased a 2021 Tahoe in May. The windshield wiper is warped and hasn't even seen usage in any raining situation. My service rep has not called me back to just replace it. The truck was purchased brand new for a lot of money. To think there is hesitation in replacing a 12 part that has not been used is disturbing
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September 2024 by Kenjiro Y
Had an ACDelco battery that needed warranty replacement.
According to ACDelco, Chevrolet/GM takes care of the warranty replacement.
Contacted Chevrolet by email and by phone and I just started receiving spam messages and emails asking me to come in for a test drive.
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September 2024 by Dee G (Sweet Dee)
I cannot complain - I dropped my car off after hours on Sunday, but before the gate closed and picked up my car after hours on Monday for a safety recall. Stress free experience. Thank you !
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September 2024 by Richard Jensen
Work paid for and promised not done - had to return for remedy. 2+ hours longer than projected pick up time even before error was caught on my end.
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August 2024 by Jazmin Morales
Maria G is most amazing woman ever! Respect to someone who puts in so much effort like her. She is genuinely eager to assist others and will go above and above to locate your ideal vehicle.
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August 2024 by Isaias Perez
Great customer service.
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August 2024 by Alexander Sheldon
I went to look it vehicles, as I had bought my 2019 through Stevens Creek. At that time they were great. Destiny was great in walking me through and being very honest and forthcoming. I expressed my budget and inevitably she said they couldn't meet my budget. I expected that's what would happen, however I just wanted to see what the answer could be. She was very professional and I appreciate her honesty and candidness.
However another gentleman came into the conversation by the name of Richard. Richard was not even the manager. Yet his posture was as if he was the manager. He was rude, condescending, and flat out unprofessional. He questioned my numbers as I had aready stated that it was a budget. He was condescending by telling me good luck on finding what I was asking for when in fact I was just asking if they can meet my numbers or not.
Destiny was still polite and apologize for not being able to meet what I was asking for. I would recommend if you go in there stay away from Richard he has no idea of the concept of professionalism or courtesy. After that experience I don't believe I'm ever going to go back even for a used vehicle.
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August 2024 by J B
You kept my car for six days for a simple part replacement. You did not call with updates, I had to call/text you. And just like the last time we serviced with your dealership; you did NOT wash my car as requested
