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January 2024 by Gary O.
I would highly advise not to do any business with this company. They are fraudulent and the only thing they care about is making the sale. I purchased a new Ford F350 that they knew was a lemon. I test-drove the truck and did not see any problems, we signed all the paperwork. I was driving home and noticed a whistling noise from the front windshield. The reason I did not notice it was because I did not go over 60 miles mph. I called my salesman as soon as I heard this they said bring it in we'll look at it. They agreed there was a noise problem. After a couple of weeks, they informed me that Ford told them that all these trucks make this noise. It's a defect. My salesman admitted they knew about the problem and I could not return it. They knew it was a lemon. He advised me to hire a lawyer and go through the lemon law process. Don't trust these guys Don't buy anything from this dealership.
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November 2023 by Randy H.
Worst service I've experienced. My 2014 F150 FX4 started making a rumbling noise in the front end. I made an appointment for, I believe 10/10/23. I show up for the appointment and leave the truck and key. I was told they will evaluate the truck with in two days. Two days go by and I call. I was told they are really busy and it won't be looked at until that Friday. Ok I can understand that. The next Monday they sent me a proposal. Bad, leaking water pump and worn serpentine belt and seals. $4100. I gave the approval to make the repairs. A week later I'm told repairs are complete, good to go. I go to pick up the vehicle, pay the bill and I'm just out the lot and the same noise is still there. I turn around and bring the truck back. I tell them the noise is still there. I ask did you test drive after the repairs? Yes was the answer. Ok. They take the truck back in. A week later they claim the noise is coming from the front differential. Next proposal $4200 to rebuild the differential. So I asked the service advisor about the water pump. Told her I never saw any water under the truck. How was it bad. Her response, well sometimes the water never makes it to the ground. Ok. I asked for the service manager's phone number. She tells me he doesn't have one, but he will call me. Never happened. I did get a call two days later the the service manager would like to met me. I go to see him and she tells me it's not the front differential. He personally inspected it. He takes me to the truck to show me the problem. They have both front axles removed. He shows me, and I don't remember the part name but it's what engages the front differential when you switch to 4 wheel drive. It was definitely damaged. I told him to replace them, plus one of the spark plugs was arcing. Ok replace them. They revised the differential quote to this repair. About the same. A week later the repairs are done, however they are having difficulties doing the front end alignment. This Wen on for another week. Keep in mind I'm renting cars, taking Uber and not once did they offer to help. Finally the truck is ready. So, $8500, plus $1400 in rental fees I drive my truck home. That same weekend I take the truck to trade it in. I don't trust it anymore. Well guess what? On the way to the dealership it starts making the same noise. Not as bad, but still there. DO NOT TAKE YOU VEHICLE TO MISSION VALLEY FORD.
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November 2023 by Daniel F.
Okay, I was recommended Mission Valley Ford for my RV because Mission Valley handles big Ford vehicles. My appointment was cancelled because Mission Valley Ford doesn't do RVs. Here's my problem. If not Mission Valley Ford for RVs which are also big E350, E450s, E550s, etc., then who??? You're still a Ford Dealership, you should be able to provide a solution. They were not and that is the epitome of mediocre customer support. Backstory- I bought a brand new Ford E350 RV Motorhome from Camping World and the check engine light came on immediately. Who wants to buy a brand new Ford and have a check engine light!!? This where Lemon Law needs to practiced and it would be a big deal for Ford. Solution- Eventually I discovered that only Vacaville Ford services Motorhomes and they are backlogged for months. I filed a claim with Ford and took my Motorhome to a local repair place for big trucks, C&E Trucking in San Leandro, CA. Ford ended up reimbursing me. Why couldn't Mission Valley Ford point me in the right direction?
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August 2023 by Antonio S.
Great service and friendly staff. Would like to personally thank my service writer Renee for helping me get my truck back on the road
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August 2023 by Dave S.
I went to Mission Valley Ford to buy a new service truck for my business. They don't seem to be interested in a single truck buyer. One large company purchases over 400 trucks a year, so Jim the salesman told me that I was not a priority. He said that he would do a search for the truck that I wanted, but I have never heard back from him. It is now over a month since he said that. Unfortunately I am between model years, and Jim said that it could take up to eight months to set up a truck with a service body. Guess what, I found a truck that works perfectly , two weeks later at the Ford dealership two miles from my house. The service body is going on soon! So much for everyone's search. They don't seem to care about the small buyer, unless they can sell a truck right off the lot. It would be professional if they at least call you back and let you know the status of their supposed search. Two Ford dealerships never called back, as they said that they would.
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March 2023 by Dewy D.
I dropped off my company vehicle because it was a 2020 Ford Transit, and was under the 36,000 mile warranty. It took them 7 days to replace a battery, not fix the issue with on flat right side tire, AND they told me I had to pay for an unauthorized Oil Change which ended up costing me $116 (out of my own pocket - since they held the key hostage) I highly do NOT recommend this place to anyone, never had a worst customer experience. Not worth your time and money.
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March 2023 by Jose D.
Worst car buying experience I've had. I had countless issues while ordering my ford Bronco from beginning to end. First my initial reservation for my Bronco was not used and ended up getting canceled, second the sales person Wayne Lattin almost got away with over charging for my Bronco order and disregarded my price protection at time of sale until corrected by other sales people, and third they drilled holes into my brand new vehicle for a license plate holder after I had requested them not to since I was going to be buying a mount for a license plate to attach to my modular bumper that I paid extra for. After being denied a replacement part where holes where drilled by dealership mechanics after requesting them not to do so just shows the lack of communication and customer service. The manager for ford valley motors, what ever his name is instead of owning up to his employees mistake tries to justify the situation by playing license plate police and saying that by law there has to be plates in the front of the vehicle before leaving the dealership. I suggest avoid this place at all cost they don't care for their customers RAPPORT. If you have to visit this so called dealership ask for Charlie at least he can provide good customer service and actually seems to care for his customers.
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December 2022 by Kimberly L.
I brought in my 2020 Ford Explorer for a check engine light to get diagnosed and was able to have my vehicle back within a few days! After dealing with the other local dealers I'm glad my explorer found a permanent home for repairs and service! Thank you Mission Valley!!!
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November 2022 by Joaquin I.
This place is the worst business i have ever dealt with, first they kept my truck for about 2 weeks then when i finally picked it up it turn's out they didn't even fix it after exchanging words back and forth about questionable charges i had to step back because i was infuriated with the handling of the whole situation, management should train their staff better to have more respect for the customer complaints,i had to take the truck back again without a single apology not even from management and more lost productivity from not having my truck out in the field. I will never return nor will i ever recommend this business to anyone except to tell them to stay away!!!
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October 2022 by Sijin K.
I opened an account with Ford(not the dealership) and placed a reservation for an F150 Lightning on 05/21/201. I selected Mission Valley Ford Truck as the dealership to take my delivery. On Sep 2, 2022( almost a year and half later), Ford send me an email asking if I still want to keep my reservation - I replied promptly on the same day that - I do. On Sep 21 2022, "Mission Valley Ford Truck". went ahead and cancelled my reservation without even asking me or notifying me. Received an email from Ford stating the reservation is cancelled. And the best part - they put the reason as "customer requested cancellation". Remember - this is a reservation I directly placed with Ford, not through the dealership. Looks like the dealership want to favor the next person in line. Take your business somewhere else!!
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April 2022 by Alonzo Urueta
MVF takes care of our entire fleet and has always been willing to go the extra mile. Their work has always been top tier and dependable. I highly recommend you give them a try whether buying new, used or for repair! Sales see Jeff, customer service see Valerie and anything to do with repairs see Alfredo!
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February 2022 by Noah M.
This place is a piece of work. Brought in a new 2021 f550 dump truck we purchased last year for an issue covered under warranty. 10 days later and no follow up. Had to go down to the service center for the supervisor to tell us that they haven't even inspected it and had not ordered the parts. The bolt that holds the leaf spring pack together fell out. You'd think they would jump on it since it's under warranty and the part is a $10 part. It probably takes their mechanic no more than 30 minutes to install it. We would have fixed it ourselves but Ford will void your warranty if you do.
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September 2021 by Eduardo M.
Poor service Time especially when it's warranty work. Has been 4 weeks since my service truck has come in. False promises of getting the truck In "tomorrow", first time was 2 weeks ago. I'm not sure what kind of show management is running here, but I assure you it is not efficient nor effective. Truck is still not fixed!
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August 2021 by Aaron R.
Unbelievably bad management. My truck was in there months for minor repairs and even after meeting management they didn't know who's truck it was and it never got fixed. On top of that they're calling me two years later asking about the truck or if I want to buy a new one. No one knows what's going on there. Maybe it was one guy with his head up but I doubt it
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July 2021 by Doug H.
Only people who actually provided me with some semblance of service. I called for a timing set replacement for my old beatup f150 and actually got a quote! ...and from a real human being!!!! I'm scheduling my appointment even if it's going to cost me a grip. At least they want to do the job and will support me.
