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February 2024 by Macario Meza
The woman with the neck tattoos is rude and no help just complicates every question with a complicated answer to get a high commission with trying to overprice everything. Plus when I walked in she was being rude to a single mother with her son .
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October 2023 by Brittany Mariah
My phone I just brought had some issues (Samsung Galaxy A15)and I wanted to see if I could swap for the same type. It had alot of battery issues and quality of the pictures were glitchy. This metro pcs location had some of the rudest employees. I asked what I could do to fix the issues and they said there was nothing they could do. I don't know his name a young man with glasses spoke rude to me and hardly helped me. The manager of the store had a really bad attitude and overall my experience wasn't helpful. To the employees of the store, whatever your going through I hope it changes and your life gets better. MUCH blessings to you !
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October 2023 by Google user
My phone I just brought had some issues (Samsung Galaxy A15)and I wanted to see if I could swap for the same type. It had alot of battery issues and quality of the pictures were glitchy. This metro pcs location had some of the rudest employees. I asked what I could do to fix the issues and they said there was nothing they could do. I don't know his name a young man with glasses spoke rude to me and hardly helped me. The manager of the store had a really bad attitude and overall my experience wasn't helpful. To the employees of the store, whatever your going through I hope it changes and your life gets better. MUCH blessings to you !
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March 2023 by Noemi
The lady running this place does not want to work there She is racist and discriminates against clients. She fired my husband without a reason and did not want to attend to him. My husband asked to speak to the manager and he said I am???? 0 starsLikeAnswer
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December 2022 by Michael lincoln
The lady running this place does not want to work there ?
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October 2022 by Leticia R
Rosie is the best! Her service was excellent.
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December 2021 by Angela Gonzales Noriega
Love customer service received from Ms D.Very professional service answer all my questions and very quick in and out. Help me out with phone issues.I highly recommend this Metro on Senter & Monterey Rd San Jose.
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December 2021 by Zi Malikh
It was good. I glad I stooped here to get new card. Will come again.
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August 2021 by Aaron B.
I have five cell phones on my Metro account that I use for my business. I just experienced an absolutely bizarre and potential disaster with my personal cell phone and my business cell phone that I've had for years. Apparently somebody hacked my account and took both of these phone numbers down. They disappeared from Metro's system completely. I came to this Metro store and Yuli the store manager took care of what seemed to be an impossible situation and fixed everything quickly. She was quite resourceful and did an amazing job. This is absolutely my new Metro store and I will trust her with all of my cell phone needs! Thank you!
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June 2021 by Robert V
If you don't want to put in the hours, don't make me waste the last of my gas going to your location, only to have the doors locked.Online your hours say open till 8, but your not there passed 7? Thanks for wasting my time and gas. Times are pretty tough on people right now, you're adding to their troubles.Follow up to Damons Professionally handled response.My complaint has been handled expediently, with care, and sincere concern for my customer experience. Going beyond me, I've learned that T-Mobile has intelligently made this a focal point in dealing with customer satisfaction. I can only applaud them, and say to T-Mobile, Damon is the template, you can't go wrong if you bite off his style, but do it with sincerity. Duplicating Damons sincerity will be hard, but it seems you may be up for the challenge. 1 star jumps to 5.
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May 2021 by BAJO EXTREMO SV
(Translated by Google) First, The Network is very bad for its Little Coverage, they say in the commercials Coverage in All the places, but in my house there is no Coverage ??Second, His Workers who attend him are very Heavy, they do not give Good Service, They receive him with a bad characterThird party does not have all the services available, such as Infinity has Wifi-telephone and TV and gives Netflix Permanent Free ??This Network Does Not Serve(Original)Primero, La Red es muy mal por su Poca Cobertura, dicen en los comerciales Cobertura en Todo los lugares, pero en mi casa no hay Cobertura ??segundo,Sus Trabajadoras que lo atienden son muy Pesados,no dan Buen Servio, lo Reciben con mal caráctertercero no tiene todo los servicios Disponibles sean como Infinity tiene Wifi-telefono y Tv y da Netflix Gratis Permanente ??No Sirve está Red
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April 2020 by Rosy Pulido
(Translated by Google) Excellent number 1. I would recommend it to everyone(Original)Exelente numero 1..lo recomendaria atodo mundoo
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March 2020 by Fukyou H.
I am beyond done with this stores lack of listening and following through with their promises. I have had every phone i bought from this location hacked or tampered with and when you arrive and try to explain it they stare blank and say. Well just factory reset and that will erase n take everything off the phone. Everything huh. Is that why when i erase everythi g ut still knows my info and even asks for my screenlock. It's simple. They need to educate these people. They all say the same rehursed response while fumbling through your phone saying reset permissions or those aoos you didnt download came on the phone... A week after I got the phone it began giving me 5 to 10 new apps all related to monitoring what my phone was doing. If that aint the kicker this is. They know my ohone is not getting calls and texts but I got a waranty phone coming to me that arrives and i showed up 3 business days later. Not there yet. Called on 5th business day.... Nothing here. Show up 6th day. Nothing. Call on 7th day. No sir nothing here ..... Show up 9 days after order. Sorry it sometimes takes 5 to 7 days....when we tell you 3 to 5.....what? Top it off with this cherry. I call today.... Two days after showing up n getting nothing......they returned it to the manufacturer after 7 days of being here... What the actual #@$%! They dont take your business seriously. Think about it. Great discount phones for new accounts...but once you're there full price and no option to make any good phone worth buying. I'd give them zero stars but thats not an option. Lucky them.
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February 2020 by Andreaa R.
I bought a phone an hour ago upon returning home i realized how bad the video quality of the phone was so i went back to exchange for another the reciept says i can exchange for another phone if im unsatisfied with it well when me and my husband get there we are told we cant exchange but the receipt says we can!??? False advertising!!!!!!!!!!!! This metro store doesnt care for their customers at all im dissatisfied with this phone to the max i wont be back.
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February 2020 by Myra S.
This place stole $70 bux from me. I paid to get my line re connected and went back 3 days later asking for a refund cause it never connected. The lady said no refunds only on the same day you payed. She should've Said that on the day. I recommend switching over to AT&T they give you a free IPhone XR and I only paid $55.50 never again will I return to this shity carrier that steals money. $70 bux down the drain
