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June 2024 by Brown Suga
The area was a little concerning but over all the store i had a great experience & the employees were nice and polite
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June 2024 by Jonathan Traspe
Great costumer services girls there are so nice they know what they are doing
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June 2024 by Ana Lara
Great service and the girls are so nice, they take their time and really help you out
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May 2024 by Anjelika Cordova
Terrible customer service
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March 2024 by Joseph Sanchez
This place sux the lady at the desk not very helpful she just talks on the phone all day
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March 2024 by Austerburt Verdugo
Metro stores are awesome
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February 2024 by Laurissa Lynn
Customer service was ok but they need more people to help clients. It seems like nobody is knowledgeable training would be a good thing also.
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February 2024 by Rhanya T.
Customer service is of the absolute worst. Employees lying about other locations having certain items available simply because they rather be on their phones than help out a customer. If I could give this location zero stars I would. Save yourself the stress and avoid this location as their employees don't care about truly assisting metro customers. They'll do anything to get customers to just leave quickly.
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September 2023 by Marvin Franco
Bad service.
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September 2023 by Patrick Allen Richards
The women who work in this store are disrespectful, they did not attend to me, they did not check my information, it is the worst service I have received in my entire life. I'm thinking of changingTelephone company. I can't believe you hire people like that to work in customer service. Metro Mobile is the worst company that exists!! Their employees have no idea what they do, not even their personal presentation imparts credibility. What a terrible service ?????Don't use that store to solve your problems ???????????
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September 2023 by Alejandra Pinzón Pinzón
The two “representatives of this store” are incompetent people, they are not suitable people to work in customer service. I was frustrated because I made a call to Metro to fix the signal on my cell phone, after giving them the ICCID code, an “SOS” sign appeared, I contacted them again and they asked me to go to the nearest store. The women you see in the video told me that the only solution was to buy a new phone from their store, or bring another cell phone because the problem was with my equipment. I asked him a favor to at least take my phone in his hands and check if it was the configuration or to at least ask me for my number so that I could try to solve something from his computer. But the woman didn't make the slightest attempt to see my data in her system or at least recommend that I turn off my cell phone or turn it on. What is the type of people you hired at Metro Mobile? zero interest rate for solving, zero interest rate for reviewing, zero interest rate for helping me find a solution.
Such a simple solution that they gave me in a matter of 5 minutes in the other closest store I found. I want you to see the words with which those women express themselves, I want you to see the attitude with which they wanted to take me out of their store, even raising their hands to try to attack me. Uses words that do not correspond to an educated person. Dear readers, don't go to that store, look for another one if you don't want to leave there with the worst customer service experience of your lives.
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May 2023 by salvador m
The worst customer service I’ve ever seen the young men there was so rude and ignored me. The worst customer service
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April 2023 by Kathy Easter
It is now my go to Metro store, the young gentleman that works in there is very knowledgeable
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March 2023 by ELIAS MADRID
Metro ok for a company that runs by T mobile if I had to rate on a scale of 1 thur 10 I would rate Metro a 4 why ?? Bad service and there selection of cell are not as good as T mobile .
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February 2023 by Dalal Scarbrough
I was there today to have the service activated on my new phone. That was done; however, the male rep absolutely ignored my inquiry to transfer all of my accounts and data from the old phone to the new one twice. His response was "here's how you can do it home and if you have issues, you can come back and we can help." I paid for the service transfer and I was being very professional and kind and asked the third time if he can do it. And he said "yeah" and still did not do it. Now I am stuck at home trying to do it but half of my data is lost. I called their store but no one answered. This is absolutely horrible customer service and far from professional. Never going back there again!
