Mattress Firm Bascom Square is dedicated to helping customers get the best sleep possible. The staff, including knowledgeable and friendly Sleep Experts, spend over 200 hours training to provide complete solutions with mattresses, bedding, and essentials. Customers can shop confidently knowing they are getting low prices on top brands like Sealy, Tempur-Pedic, Sleepy’s, and Serta. The store offers various services such as flexible delivery options and a 120 Night Sleep Trial®, ensuring satisfaction with the chosen mattress. Many customers appreciate the staff's professionalism and helpfulness. One reviewer highlighted the outstanding service from Ronald, who patiently explained different mattress options, helped with delivery arrangements, and handled post-purchase concerns with care. Despite some delivery issues caused by independent contractors, Ronald promptly took ownership and resolved the situation, demonstrating genuine commitment to customer satisfaction. The store is praised for its no-pressure sales approach, making the buying experience comfortable and enjoyable. Customers also value the store’s flexible return policy, allowing them to trade their mattress if they are not satisfied within a few months. Overall, Mattress Firm Bascom Square offers a friendly, knowledgeable environment focused on providing quality products and excellent customer service.
