-
January 2024 by Norm C
Fancy product layout. Only 2 customers in store. Workers chatting away in Chinese. No one ever gets up to ask if either customer needs help. Don't waste your time to go here. Prices were higher for the porcelain and marble tiles here that other stores nearby.
-
December 2023 by Maricela Ramirez
Perfect ?
-
November 2023 by M. Wang
Got some inspiration for our home remodeling project
-
October 2023 by Carol F.
We ordered Kitchen cabinets and engineered wood flooring from Lusso, as well as wall tiles for the shower room. The quality is very good, the prices are reasonable, and the service is also very professional. Highly recommend the designer Maggie! She is thoughtful, responds promptly, and is also very patient.
-
June 2023 by Amy B.
I walked in needing help and couldn't even find anyone to greet me! I sat near the reception desk for a while, and then started wandering around, hoping to find somebody who could help. I left...
-
May 2023 by Jean Tsou
As a designer, Lusso is my Go To spot when I need to source the materials for my project. Gq was really helpful all the time to help the entire process. They upgraded the showroom with more selections. Highly recommended!
-
April 2023 by susan w
We used Lusso for our cabinets and flooring for a remodel and worked with Stacie who is very knowledgeable and gave great customer service. When she was on a business trip and unavailable, the staff was able to step-in and help out. As for the material quality, it is very nice. If you're looking for materials for your home (like flooring, tiles, cabinets, hardware, to name a few), Lusso is definitely worth checking out!Service: Cabinet design
-
February 2023 by Benjamin Y.
Very nice place. Lots of selection and innovative solutions for your home. Was there for one of their events. Large open showroom with very nice and knowledgeable people. You need to check out this showroom. You will be wowed!
-
December 2022 by Andy F.
Are you a Dwell and/or Houzz junkie? Do you hate the idea of having to go to S.F. or L.A. for beautiful modern kitchen and bath design? Went here to look at cabinet handles at my wife's invitation. As soon as I set foot in the door, I realized this is the place we should have visited all along for all kitchen cabinet design (instead of unwisely settling for a Morgan Hill-local outfit - more on that place in a future, very unsatisfied review). I see all the nightmare reviews from paying customers about post-sale service, etc.. They remind me of many of the complaints we had about our kitchen designer, and I am only giving 5 stars here for a narrow reason. If your designer with limited experience or imagination or both is struggling to get you that modern look you're after, go on a field trip to Lusso to enlighten and/or shame them (if they've been insisting that what you wanted "can't be done") into upping their game. Thank you, Lusso. You are an existence proof that those things we all see in the magazines aren't just photoshopped but can actually be had (and look and feel awesome).
-
September 2022 by Kali M.
I'm honestly surprised at the overall positive reviews of Lusso, because our experience was frustrating from the start and disappointing to the end. We had a great deal of friction in planning our cabinet layout, and while I understand that Stacey was looking out for the overall aesthetic of the finished design, functionality matters as well. She just didn't agree with our priorities when it came to function, and that's ok, but we knew what we needed in our kitchen. I'm really glad that we pushed back because in terms of functionality, we're very happy with our cabinet layout. Where we're disappointed, however, is the quality of the finish. The interiors are solid and seem just fine, but the faces are really not durable at all. Before installation was even complete, our brand new cabinets looked like they'd seen more wear than the 20-year-old cabinets we ripped out for this remodel. During installation, veneer was chipped in many places, paint was roughed and rubbed away on corners. My socked foot brushed against the bottom of a casing and splintered the edge badly enough that you can see it across the room. Within two weeks of use the white oak finish on one drawer has chips from fingernails brushing against it behind the handle, despite none of us having acrylics or particularly long/strong nails. When I reached out to Lusso about touching up chipped veneer, their suggestion was to get the cabinets paint matched at Sherwin Williams. No surprise that we were having problems or suggestion for how to prevent in the future. Having our cabinets already looking this shabby in an otherwise brand-new kitchen that we've barely gotten to use is a huge huge bummer.
-
August 2022 by Boyan L.
I bought kitchen cabinets and engineering wood floors from Lusso, both are of great quality with fashionable style. The salesperson I worked with is Baijia and I highly recommend her. She is quite knowledgeable in their products and she has a fashionable sense of design. Better still, she works cross functionally with the factory and the installation technicians to deliver high-class cabinets installed right. There may be installation problems with Lusso cabinets and expect delay in solving those problems. However, Baijia and their team try to fix all those problems one by one with high standards.
-
July 2022 by Sheila M.
We spent a great deal of money there, buying what we hoped would be high quality bathroom vanities, cabinets and sinks. They sent the wrong vanity, not the finish we ordered. They replaced it. But it took 2 weeks longer than they said, this while our construction was going on. Then, when we opened the sink, we found no faucet hole had been drilled, even though the box clearly indicated that a faucet hole had been in the order. We were told that "All our sinks are like that now, it has to be done by your contractor on site." This was not what we ordered, nor what we paid for. All in all, I cannot recommend them. We have been extremely disappointed.
-
May 2022 by Christina R.
Ana Garcia is fabulous!!! She knows her stuff!!! I'm not that tall and didn't know that short people shouldn't have their feet hanging to far from the ground.. she also gave the best suggestions on how to bring different pieces together.. SHE IS AWESOME!! THANK YOU ANA! BEST BIRTHDAY AND MOTHER'S DAY EVER!!
-
April 2022 by Tinsley M.
We are doing a whole house remodel and purchased engineered hardwood floors from Lusso. We worked with Chelsea who provided great customer service by helping us select our flooring, getting us samples to take to the project site, and giving us a very fair price on the wide plank European Oak flooring we ended up choosing for our house. She was easy to communicate with and followed up with us regularly as we made our decision. We have not yet installed the floors but I will update this review once they are installed. The store itself is big and elegant with beautiful displays. The cabinetry and finishes all appear to be high quality. Lusso's prices are also very competitive compared to other high end stores we visited before going with Lusso. I definitely recommend this store.
-
March 2022 by May Z
After researching a number of high end cabinetry places, we ended up choosing Lusso because they carry one of the brand I always want. They have incredibly knowledgeable designers and guided us through all the details when it came to sizing and options. We had such a great experience with them, and I highly recommend Lusso for anyone looking for a German kitchen.Service: Custom cabinet design & installation
